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  1. #41
    New ROGer Array Kid_Creation's Avatar
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    Done them all

    Quote Originally Posted by cl-Albert View Post
    May be worrying too much about edge cases, but also don't want you to be stuck with a cpu that doesn't solve the problem, so just something to consider and don't think we can rule out the motherboard since different parts can go bad.

    There is always the possibility of those weird or uncommon motherboard or computer problems though, so consider sending it back to ASUS for repair if you are still under warranty and not worried about having any issues related to Covid-19 delays, or maybe consider taking it to a store you trust (if open of course) to check or swap your components if it makes sense and will not cost a bunch of money.

    If you have any parts around or can get your hands on known good memory, motherboard, or power supply for testing, that may be able to help you narrow down the issue some.

    You may have tried all these things, but thought we should make sure.

    • If you have two sticks of memory in your system, try them one at a time in different memory slots as well in case there is a memory slot problem with the motherboard and/or bad memory.
    • Check in your bios to see if it shows voltages and cpu temperatures and make sure everything still looks okay after a minute or longer. Although you may not want to try flashing your bios in case it fails and kills your motherboard completely, you may just want to plug in some USB devices and run the bios flash program to browse your USB storage and cancel out of it to see if any bios hardware errors pop-up, but may still not be easy to determine if they are motherboard, power supply, or related to something else without swapping good parts.
    • Make sure the cpu fan is plugged in and running okay if you haven't already.
    • Probably will not make a difference, but if you can safely and easily remove the wireless card, just one less thing to worry about and make sure those unconnected wireless antenna ends aren't touching and shorting anything they shouldn't be.


    Had a system before that would not boot until the CPU was reseated every so often which was probably due to a defective cpu socket on the motherboard (solder issue possibly?), so that can be something to try or look into if it can be done safely. You might even try laying the tower on its side so that the motherboard is parallel to the floor to see if that makes any difference.

    Anyway, feel free to ignore any suggestions that don't make sense or are difficult to check as well as get more opinions.
    Hoping you can get that system running again soon.

    I had bought two upgraded ram sticks that I removed and put the old one back in. I also removed and unplugged everything from the mother board, removed the battery and unplugged it and held the power button down for 30 seconds. To clear the bios. Upgraded then downgraded and upgraded the bios (not back to back of course) . I tried almost everything under the sun.

    I know I am going to have to wait to get this to the store that I bought it from, and I have to wait till the lock down is done and then wait for it to be shipped out and worked on then come back. That could be months.

    Problem with that, is my wife and I broadcast on the ineternet and we are losing money daily because of this.

    So I am desperatly trying to find the fastest way to get this pc back up and running.

  2. #42
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309SA )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB DDR4
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 1000GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v20H2 build no 19042.685
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
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    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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    cpu never damged because its new towwe pc, i think , there is a some other mysterious settings was there.

  3. #43
    New ROGer Array Kid_Creation's Avatar
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    Yeah no doubt.

    Quote Originally Posted by raju2529 View Post
    cpu never damged because its new towwe pc, i think , there is a some other mysterious settings was there.
    That's what I am thinking. I wasn't doing anything on my pc at the time. Normally I am converting or creating a video or uploading or all at the same time. But at this moment, I was only watching Netflix and I was up cooking. Then all of a sudden BSOD. I disable updates, but recently Windows has found away to install them anyway. So I can only think that some kind of update happened and glitched out something. Any other ideas out side of the box to try? I am wiling to try anything. I really need to get this pc up and running asap. My wife and I are broadcasters and we are losing money daily.

    Thanks for helping.

  4. #44
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309SA )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB DDR4
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 1000GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v20H2 build no 19042.685
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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    You can try with unofficial windows 10 lite edition. Iso is available in internet for free .

  5. #45
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    Laptop (Model)N/A
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16 - 128GB (4x32)
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 980 Pro M.2 PCIe SSD 1TB
    Storage #2Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerLian Li Galahad 360 (3x Uni fan SL120)
    CaseLian Li PC-011 Dynamic XL (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Keyboard RAZER HUNTSMAN ELITE - LINEAR OPTICAL SWITCH (Red) w/ PBT Keycaps
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Creative GigaWorks T40 Series II
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 2x Logitech BRIO ULTRA HD PRO WEBCAM
    Accessory #3 7 Uni Fan SL120 fans for PC case
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    You have an APCI issue

    You have an APCI issue. Who knows, it could be a damaged circuit which is causing an IRQ issue. Or it could be corrupt Firmware causing this IRQ issue. In older Motherboards there use to be a BIOS setting called "Plug and Play OS" which you can toggle "On or Off". I doubt that setting is in your BIOS. Anyway, any new news on what Asus Support said about this?

  6. #46
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    Quote Originally Posted by Kid_Creation View Post
    I had bought two upgraded ram sticks that I removed and put the old one back in. I also removed and unplugged everything from the mother board, removed the battery and unplugged it and held the power button down for 30 seconds. To clear the bios. Upgraded then downgraded and upgraded the bios (not back to back of course) . I tried almost everything under the sun.

    I know I am going to have to wait to get this to the store that I bought it from, and I have to wait till the lock down is done and then wait for it to be shipped out and worked on then come back. That could be months.

    Problem with that, is my wife and I broadcast on the ineternet and we are losing money daily because of this.

    So I am desperatly trying to find the fastest way to get this pc back up and running.
    Again, just trying to be thorough, but memory slots on the motherboard can go bad too (solder connections can be a weak point?), so suggest using only a single memory slot at a time rather than both if you haven't already especially when bluescreens are involved.
    Everything may run slower with just a single memory module, but if you don't see anymore bluescreens, at least you have a good idea what to do next.

    Not clear if you were having any issues booting to USB devices, or if they were also bluescreening when you tried booting to them, but it shouldn't be this difficult to boot to a USB drive in my opinion, so expect you have a hardware problem if those USB drives boot fine on a different computer.

    If it's not difficult to get a new motherboard to try, something worth considering since there aren't many other things to try for the motherboard if you've already flashed the bios and loaded the default bios settings although we can't be sure a replacement motherboard will solve the problem right now. If you go this route, don't expect a full-sized ATX motherboard will fit in your case, so compare with micro-ATX motherboards to make sure they will fit in your case.

    Otherwise, not sure if you have any interest and ability to purchase a second computer (notebook?) that would still be useful to you after you get this one fixed since you can't always be sure how repairs will go and not sure how much more time and money you want to spend trying to get this one working.
    Last edited by cl-Albert@ROG; 04-10-2020 at 10:49 PM.

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