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  1. #1
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    Rog strix hero 2 g504gm battery problem

    Hi there

    I bought back in august a rog strix hero 2 gl504gm and I have been experiencing battery problems lately. Every time when I boot up my laptop on battery (even when fully charged) he boots up and then all of the sudden I get the message: "battery low 0% locking" and he shuts down. Then when I boot it up again he indeed has 0% left. The laptop is less then a year old so the battery cannot or should not be broken yet right? When I boot up my laptop with the charging cable in, it boots up and when I disconnect the cable I can use the laptop on battery normally without any problems. How is this possible? Also I made a battery report that shows that my max battery capacity is going up and down randomly. Can anybody explain this and solve this issue for me. I will put the battery report in the attachment.

    Ok apparently I cannot upload the file so here is a link to my google drive with the file: https://drive.google.com/file/d/18QW...ew?usp=sharing

    Kind regards
    Seppe

  2. #2
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    Hi Seppevs,

    Try checking this topic, even if the issue is not solved. We will try to get as many messages a possible here https://rog.asus.com/forum/showthrea...l504gm+battery
    Last edited by dan_himura; 04-04-2020 at 08:21 PM.

  3. #3
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    Quote Originally Posted by dan_himura View Post
    Hi Seppevs,

    Try checking this topic, even if the issue is not solved. We will try to get as many messages a possible here https://rog.asus.com/forum/showthrea...l504gm+battery
    Thanks a lot!

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