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  1. #1
    ROG Member Array thegenerallee86 PC Specs
    thegenerallee86 PC Specs
    Laptop (Model)Alienware 13
    MotherboardAsus Rampage ROG V 10 Edition
    Processori7 6950X Extreme Edition
    Memory (part number)CMK128GX4M8A2666C16
    Graphics Card #1NVIDIA Titan X Pascal
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    OS Windows 10 Pro
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    Question My usb keeps disconnecting and reconnecting when i am in adobe premiere pro cc 2017?

    for some reason my usb keeps disconnecting and reconnecting when I am in adobe premiere pro and can not figure out why it does not do it any other time except when running that specific program and I would like to know why?

  2. #2

  3. #3
    ROG Guru: Yellow Belt Array cekeu PC Specs
    cekeu PC Specs
    MotherboardROG Rampage VI Extreme Encore
    MonitorROG SWIFT PG27UQ

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    DipAwayMode from Dual Intelligent Processor of AISuite cause issue with USB 3.0 front panel

  4. #4
    ROG Guru: White Belt Array orcinus PC Specs
    orcinus PC Specs
    MotherboardRampage V Extreme 3504
    Processori7-5960X @ 4.585GHz strap 125, BCLK 131
    Memory (part number)F4-2800C16Q-32GRR@13-13-13-33-CR1-BCLK 131,
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    Sound CardAsus Xonar Essence STX
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    OS Windows 10 Enterprise 64 1701
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    I had this problem for months. It fixed itself at some point, probably one of the bioses...

  5. #5
    ROG Guru: Orange Belt Array chevell65 PC Specs
    chevell65 PC Specs
    MotherboardROG Strix Z370-H, ROG Maximus VII Z97
    ProcessorIntel 4790K 4.6GHz, Intel i5 8400, Intel e8600 Wolfdale, Intel Q9650 Yorkfield, Intel E6750 Conroe
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    Most problems related to Dipawaymode can be fixed by installing the latest version Intel MEI drivers. No idea if this has anything to do with Adobe related USB disconnections.
    Last edited by chevell65; 04-07-2017 at 07:57 PM.

  6. #6
    ROG Member Array thegenerallee86 PC Specs
    thegenerallee86 PC Specs
    Laptop (Model)Alienware 13
    MotherboardAsus Rampage ROG V 10 Edition
    Processori7 6950X Extreme Edition
    Memory (part number)CMK128GX4M8A2666C16
    Graphics Card #1NVIDIA Titan X Pascal
    Graphics Card #2NVIDIA Titan X Pascal
    Monitor3 X 28inch Samsung UHD 4k Monitors
    Storage #12TB Samsung 850 EVO
    Storage #22 X 5TB WD Black Pro Drives
    CPU CoolerCorsair h115i 280mm RAD Extreme Cooler
    CaseThermalTake x9 EATX Cube
    Power SupplyEVGA 1000W G2 Supernova
    Keyboard Logitech G910
    Mouse Logitech G502
    Headset NONE
    Mouse Pad MSI XWide Gaming Mouse Pad
    Headset/Speakers Logitech 2.1 Channel with Sub
    OS Windows 10 Pro
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    chevell65
    Most problems related to Dipawaymode can be fixed by installing the latest version Intel MEI drivers. No idea if this has anything to do with Adobe related USB disconnections

    I am gonna try that and see what happens because I tried moving them around tried reinstalling a few things and those didn't work hopefully it will solve it I also noticed it also happens when I am playing a game too!

  7. #7
    ROG Member Array thegenerallee86 PC Specs
    thegenerallee86 PC Specs
    Laptop (Model)Alienware 13
    MotherboardAsus Rampage ROG V 10 Edition
    Processori7 6950X Extreme Edition
    Memory (part number)CMK128GX4M8A2666C16
    Graphics Card #1NVIDIA Titan X Pascal
    Graphics Card #2NVIDIA Titan X Pascal
    Monitor3 X 28inch Samsung UHD 4k Monitors
    Storage #12TB Samsung 850 EVO
    Storage #22 X 5TB WD Black Pro Drives
    CPU CoolerCorsair h115i 280mm RAD Extreme Cooler
    CaseThermalTake x9 EATX Cube
    Power SupplyEVGA 1000W G2 Supernova
    Keyboard Logitech G910
    Mouse Logitech G502
    Headset NONE
    Mouse Pad MSI XWide Gaming Mouse Pad
    Headset/Speakers Logitech 2.1 Channel with Sub
    OS Windows 10 Pro
    Network RouterNighthawk AC3200 Tri-Band WiFi Router
    Accessory #1 Audio Technica AT2020 USB Mic
    Accessory #2 Oculus Rift W/Touch
    Accessory #3 DXRacer Elite Series Office Chair

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    Quote Originally Posted by Chino View Post
    List all your USB devices that are connected to your system.
    Back is:
    G502 Mouse
    G910 KB
    WD MyBook
    AT2020USB+ Microphone
    Front:
    USB Card Reader
    Xbox one controller wireless dongle
    Ipod Touch
    these are all of them on back 4 usb blue 3.0 and front 4 USB Slots
    sorry about the late reply! LOL!

  8. #8
    ROG Member Array thegenerallee86 PC Specs
    thegenerallee86 PC Specs
    Laptop (Model)Alienware 13
    MotherboardAsus Rampage ROG V 10 Edition
    Processori7 6950X Extreme Edition
    Memory (part number)CMK128GX4M8A2666C16
    Graphics Card #1NVIDIA Titan X Pascal
    Graphics Card #2NVIDIA Titan X Pascal
    Monitor3 X 28inch Samsung UHD 4k Monitors
    Storage #12TB Samsung 850 EVO
    Storage #22 X 5TB WD Black Pro Drives
    CPU CoolerCorsair h115i 280mm RAD Extreme Cooler
    CaseThermalTake x9 EATX Cube
    Power SupplyEVGA 1000W G2 Supernova
    Keyboard Logitech G910
    Mouse Logitech G502
    Headset NONE
    Mouse Pad MSI XWide Gaming Mouse Pad
    Headset/Speakers Logitech 2.1 Channel with Sub
    OS Windows 10 Pro
    Network RouterNighthawk AC3200 Tri-Band WiFi Router
    Accessory #1 Audio Technica AT2020 USB Mic
    Accessory #2 Oculus Rift W/Touch
    Accessory #3 DXRacer Elite Series Office Chair

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    I figured out what My Problem with this was something to do with my bios and the xhci mode in bios it was set at Smart Auto, so I changed it to auto and that didn't work, so I then turned it down another notch to just be at enabled and that worked and have not had a problems since knock on wood!

  9. #9
    ROG Member Array thegenerallee86 PC Specs
    thegenerallee86 PC Specs
    Laptop (Model)Alienware 13
    MotherboardAsus Rampage ROG V 10 Edition
    Processori7 6950X Extreme Edition
    Memory (part number)CMK128GX4M8A2666C16
    Graphics Card #1NVIDIA Titan X Pascal
    Graphics Card #2NVIDIA Titan X Pascal
    Monitor3 X 28inch Samsung UHD 4k Monitors
    Storage #12TB Samsung 850 EVO
    Storage #22 X 5TB WD Black Pro Drives
    CPU CoolerCorsair h115i 280mm RAD Extreme Cooler
    CaseThermalTake x9 EATX Cube
    Power SupplyEVGA 1000W G2 Supernova
    Keyboard Logitech G910
    Mouse Logitech G502
    Headset NONE
    Mouse Pad MSI XWide Gaming Mouse Pad
    Headset/Speakers Logitech 2.1 Channel with Sub
    OS Windows 10 Pro
    Network RouterNighthawk AC3200 Tri-Band WiFi Router
    Accessory #1 Audio Technica AT2020 USB Mic
    Accessory #2 Oculus Rift W/Touch
    Accessory #3 DXRacer Elite Series Office Chair

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    Well that didn't fix my issue and now when it happens It seems my keyboard, mouse, and xbox one controller are the only things effected from what I can tell and none of them will turn back on and if I plug my keyboard and mouse into the 3.1 USB RED Ports they start workind and will not work in any of the USB 3.0 slots on front or back, Until I restart my Computer and then they work and I also noticed that My Xbox One controller I received with my oculus rift stops working too but these are the only devices that disconnect and stop working until I plug them into the USB 3.1 ports and then they work fine and also if instead of doing that I restart the computer they will start working fine again!
    Last edited by thegenerallee86; 04-16-2017 at 02:36 PM.

  10. #10
    ROG Member Array thegenerallee86 PC Specs
    thegenerallee86 PC Specs
    Laptop (Model)Alienware 13
    MotherboardAsus Rampage ROG V 10 Edition
    Processori7 6950X Extreme Edition
    Memory (part number)CMK128GX4M8A2666C16
    Graphics Card #1NVIDIA Titan X Pascal
    Graphics Card #2NVIDIA Titan X Pascal
    Monitor3 X 28inch Samsung UHD 4k Monitors
    Storage #12TB Samsung 850 EVO
    Storage #22 X 5TB WD Black Pro Drives
    CPU CoolerCorsair h115i 280mm RAD Extreme Cooler
    CaseThermalTake x9 EATX Cube
    Power SupplyEVGA 1000W G2 Supernova
    Keyboard Logitech G910
    Mouse Logitech G502
    Headset NONE
    Mouse Pad MSI XWide Gaming Mouse Pad
    Headset/Speakers Logitech 2.1 Channel with Sub
    OS Windows 10 Pro
    Network RouterNighthawk AC3200 Tri-Band WiFi Router
    Accessory #1 Audio Technica AT2020 USB Mic
    Accessory #2 Oculus Rift W/Touch
    Accessory #3 DXRacer Elite Series Office Chair

    Join Date
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    Exclamation

    This is one of the errors I get in event viewer:
    Fault bucket LKD_0x144_UNHANDLED_TRANSFER_EVENT_TRB_COMPLETION_ CODE_USBXHCI!TelemetryData_CreateReport_VEN_8086_D EV_8D31_REV_05, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: fd568a37-6bcd-4deb-912e-1ff92334898b

    Problem signature:
    P1: 144
    P2: 1010
    P3: ffff9a8052806970
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9:
    P10:

    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\USBXHCI\USBXHCI-20170420-1753.dmp
    \\?\C:\Windows\Temp\WER-513750-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6C4.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6E3.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6F4.tmp.txt
    \\?\C:\Windows\Temp\WERAE7.tmp.WERDataCollectionSt atus.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive \Kernel_144_3d425edc35f045a9af4ff4db9c2794fe141ab5 16_00000000_cab_2ef40d66

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 192022ca-bb92-4980-867e-c18acf54d76e
    Report Status: 268435456
    Hashed bucket:

    and I also get this:

    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 144
    P2: 1010
    P3: ffff9a8052806970
    P4: 0
    P5: 0
    P6: 10_0_15063
    P7: 0_0
    P8: 256_1
    P9:
    P10:

    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\USBXHCI\USBXHCI-20170420-1753.dmp
    \\?\C:\Windows\Temp\WER-513750-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6C4.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6E3.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6F4.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\K ernel_144_3d425edc35f045a9af4ff4db9c2794fe141ab516 _00000000_cab_1e6be6f3

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 192022ca-bb92-4980-867e-c18acf54d76e
    Report Status: 4
    Hashed bucket:

    and then this is what it says on device manager:

    Windows has stopped this device because it has reported problems. (Code 43)

    The USB hub failed to reset.

    Please Help I am running out of ides to do on my own! Thanks!

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