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  1. #1
    ROG Enthusiast Array
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    Angry USB Hub keeps connecting and disconnecting

    See the video below of what's happening.

    I have been through the RMA process several times in a row because they kept sending me broken motherboards. The original motherboard I RMA'd wouldn't power on at all. The replacement most of the time wouldn't POST and would only randomly work. I had to send this board back twice before they would give me another board. The second replacement gave me this USB port connect/reconnect error. There is nothing connected to this USB port. I really don't want to RMA this board again because it takes about two weeks to get the board back, and from experience, they will not have fixed the issue. And with the number of RMA's I had to go through, I was without my computer for several months. And, oh yeah, the pandemic will cause extra delays.

    Has anyone ever see this error? I have tried multiple things, include uninstalling/reinstalling the driver, disabling it in the OS (it still keeps disconnecting and reconnecting), and the only thing that worked was disabling it in the bios.

    Here is the video of it disconnecting and reconnecting.

  2. #2
    ROG Junior Member Array
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    Quote Originally Posted by amadeus1171 View Post
    See the video below of what's happening.

    I have been through the RMA process several times in a row because they kept sending me broken motherboards. The original motherboard I RMA'd wouldn't power on at all. The replacement most of the time wouldn't POST and would only randomly work. I had to send this board back twice before they would give me another board. The second replacement gave me this USB port connect/reconnect error. There is nothing connected to this USB port. I really don't want to RMA this board again because it takes about two weeks to get the board back, and from experience, they will not have fixed the issue. And with the number of RMA's I had to go through, I was without my computer for several months. And, oh yeah, the pandemic will cause extra delays.

    Has anyone ever see this error? I have tried multiple things, include uninstalling/reinstalling the driver, disabling it in the OS (it still keeps disconnecting and reconnecting), and the only thing that worked was disabling it in the bios.

    Here is the video of it disconnecting and reconnecting.
    Unfortunately I don’t have any advice to convey. I can however offer some solidarity with your plight. I’m in a similar situation . My mobo stopped working over the weekend with a “USB over current status detected” error. I am also at the mercy of ASUS RMA process now....ugghhh.

  3. #3
    New ROGer Array RedSector73 PC Specs
    RedSector73 PC Specs
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)PVR416G413C9K @3800 15-15-15-30 CR1 or @3600 14-15-14-28 CR1
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 10 64bit Pro
    Network RouterRT-AC87U

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    I watched the video and not sure what is shows

    What motherboard ?
    Is it same device that disconnects ?
    What driver are you installing ?

  4. #4
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    Quote Originally Posted by RedSector73 View Post
    I watched the video and not sure what is shows

    What motherboard ?
    Is it same device that disconnects ?
    What driver are you installing ?
    It's a Crosshair VII Hero Wifi

    Nothing is plugged in and I'm not trying to install anything. It just randomly disconnect and reconnects the hub.

  5. #5
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    Hmmm... It might have been a voltage issue.

  6. #6
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 driver v 7988
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 driverv 445.78
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294
    MonitorBuiltin Lcd monitor
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    Casefrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit 1909 build no 18363.753
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added sepeartely
    raju2529's Avatar
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    amadeus,

    i think the intel chipset problem , i am not using your MB . install latest DCH baset chipset driver.

  7. #7
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    It's an AMD.

  8. #8
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 driver v 7988
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 driverv 445.78
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294
    MonitorBuiltin Lcd monitor
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    Casefrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit 1909 build no 18363.753
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added sepeartely
    raju2529's Avatar
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    [QUOTE=amadeus. Sorry' I told I am not using same motherboard. Install latest dch based chipset driver...
    Check the problems after booted into safe mode.

  9. #9
    ROG Enthusiast Array
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    [QUOTE=raju2529;801353][QUOTE=amadeus. Sorry' I told I am not using same motherboard. Install latest dch based chipset driver...
    Check the problems after booted into safe mode.[/QUOTE]

    It's an AMD motherboard, not Intel.

  10. #10
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    When I had this with another Asus motherboard I found installing the correct USB 3 drivers cured it

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