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  1. #1
    ROG Junior Member Array
    Join Date
    Aug 2017
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    GL502VS Windows Problem

    Hello i have a GL502VS (7th generation) and yesterday when i wanted to reset my laptop and remove everything like set factory it didnt work and gave me an error. So i talked to Microsoft advisor and they said if you download windows and again re-install it your original windows will be there. I did but i have a major problem now. My windows is back but i dont have any utilities like gaming center, sonic suite, etc. Anyone can help me please?
    Btw i have downloaded all the drivers from asus site and re installed the gaming center but it doesn't work smh.

  2. #2
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309SA )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB DDR4
    Graphics Card #1intel HD 620 graphics 1GB DDR3 DCH WHQL driver v.30.100.9667
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v30.0.14.7076
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec ALC294 WHQL driver v6.0.9151.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 1000GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v21H1 build no 19043.1055
    Network RouterNextVision ONU Fiber Modem
    Accessory #1 G40 Wired Gaming Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
    Join Date
    Feb 2018
    Reputation
    9
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    362

    Javadeb;
    If your laptop comes with preinstalled windows 10 means , there might be recoveryimage is hidden in some partition, and its hiding in at the end of the disk

    First of all why you want to reset youe windows .
    after reset error , do you able to boot the windows in normal mode .

    I dont have your model laptop , but i knew little knowledge about windows installation

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