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  1. #1
    New ROGer Array
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    my keyboard doesn't work (G531GT)

    After installing the hotfix on the asus website my keyboard doesn't work anymore.

    I've tried countless things and nothing has worked

    plz help me

  2. #2
    ROG Guru: Green Belt Array
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    If still under warranty, return the laptop, for repair, replacement, or refund.

    Good Luck
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  3. #3
    New ROGer Array
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    was purchased in another country.
    warranty does not cover

  4. #4
    ROG Guru: Green Belt Array
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    Was your laptop purchased in another country without OS?
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  5. #5
    New ROGer Array
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    Windows 10

  6. #6
    ROG Guru: Green Belt Array
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    Plug-in an external keyboard, copy your important data to a USB, include a copy of the eSupport Folder, format your OS drive, install a fresh copy of Windows 10, then using the ASUS Installation Wizard found in the eSupport Folder, install all the original ASUS drivers and programs, then allow Windows 10 to update itself.

    If you are unable to perform the above, then i"m afraid you screwed-up the laptop beyond repair and will require a new motherboard to sort out all the misery.

    Or, take the laptop to someone who can manage the repairs.

    Good Luck
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  7. #7
    New ROGer Array
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    formatted without saving the eSupport Folder

  8. #8
    ROG Guru: Green Belt Array
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    Here's a link to download the ASUS Driver DVD. For details as to how to handle this ISO file look at My "Sticky" at the top of this sub-forum page labeled "Make a copy of your eSupport Folder before formating your OS drive!".

    https://www.asustreiber.de/downloads...31-treiber-dvd

    Good Luck
    Last edited by jdfrench3; 04-13-2020 at 03:47 PM. Reason: Added info
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  9. #9
    New ROGer Array
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    Thank you for your help
    did not work.
    The keyboard still does not work

    the way is to use an external keyboard, I'm really sad about it.

  10. #10
    New ROGer Array
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    Keyboard

    You mean the entire keyboard not working or only few keys not working?? Try to troubleshoot in device manger.

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