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04-16-2020 11:37 PM #1
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D: Hard Drive Not Being Recognized
Hey all you cool Cats and Kittens.
I've been troubleshooting this for a Month. I'm going to provide lots of pics because my technical jargon is not the greatest and i haven't had to TS like this since 2001
My D drive storage was disappearing from my pc intermittently for 2 months before this, I'd reboot and it would be back.
One day got my pc just said it had encountered an error and had to restart, that was the last time i was able to see my D: drive
Specs:
Win8.1
ASUS Desktop PC CG8480 Series
Intel Core I7-3770k CPU @ 3.50hz
Ram 16gb
64-bit
The Harddrive is a 3tb seagate
troubleshooting steps i've completed :
Swapped Sata Cables
Swapped Power cables
swapped hotplug positions
Drive does not show in disk management
Drive does not show in Device Management
Drive DOES work and can accessed if connect via USB with USB Adapter
i've unplugged all hard drives except the D:drive and it does not show in BIOS
uninstalled disk drivers in device management.
Below are some pictures of my bios settings and other settings. maybe there is something i'm missing.
As you can see from this Pic the other drive is an SD card drive. not my D
I hope i've painted a picture on whats going on here.
sorry for the noob post. thanks for any help and your patience
-Jerb
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04-19-2020 12:27 AM #2
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bump
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04-19-2020 09:12 AM #3
raju2529 PC Specs Laptop (Model) R542UQ-DM153 ( X542UQ.309SA ) Motherboard Asus Builtin Motherboard X542UQ Processor Intel core i5 7200u @2.5Ghz Memory (part number) Adata 2400 Mhz 16GB DDR4 Graphics Card #1 intel HD 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.9316 Graphics Card #2 Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6589 Graphics Card #3 nil Graphics Card #4 nil Sound Card Realtek HD Audio controller with codec ALC294 WHQL driver v6.0.9132.1 Monitor Builtin Lcd monitor model BOE Storage #1 Samsung 850 Evo 1000GB SSD M.2. 2280 Storage #2 Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch CPU Cooler Built-in Case From factory Power Supply 65W Keyboard Built in keyboard Mouse Built in mouse Headset Purchased Philips HeadSet Mouse Pad nil Headset/Speakers Realtek Builtin Speakers OS Windows 10 Enterprise 64bit v21H1 build no 19043.899 Network Router NextVision ONU Fiber Modem Accessory #1 G40 Wired Gaming Mouse Accessory #2 Laptop Cooling table with fan Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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In your screenshot I confirmed you have only two harddisks.
One ssd and one hdd.
You dont have to other harddisks.
Only GPT formatted based hard-disks are available in bios
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04-19-2020 12:38 PM #4
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Last edited by Derpajerb; 04-19-2020 at 12:42 PM.
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04-19-2020 01:26 PM #5
raju2529 PC Specs Laptop (Model) R542UQ-DM153 ( X542UQ.309SA ) Motherboard Asus Builtin Motherboard X542UQ Processor Intel core i5 7200u @2.5Ghz Memory (part number) Adata 2400 Mhz 16GB DDR4 Graphics Card #1 intel HD 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.9316 Graphics Card #2 Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6589 Graphics Card #3 nil Graphics Card #4 nil Sound Card Realtek HD Audio controller with codec ALC294 WHQL driver v6.0.9132.1 Monitor Builtin Lcd monitor model BOE Storage #1 Samsung 850 Evo 1000GB SSD M.2. 2280 Storage #2 Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch CPU Cooler Built-in Case From factory Power Supply 65W Keyboard Built in keyboard Mouse Built in mouse Headset Purchased Philips HeadSet Mouse Pad nil Headset/Speakers Realtek Builtin Speakers OS Windows 10 Enterprise 64bit v21H1 build no 19043.899 Network Router NextVision ONU Fiber Modem Accessory #1 G40 Wired Gaming Mouse Accessory #2 Laptop Cooling table with fan Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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disable Raid option , select ACHI mode , is your SSD contains EFI partition , Is 3TB harddisk is formmated as NTFS in GPT style ? ( dont format now )
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04-20-2020 09:19 PM #6
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When selecting ACHI mode, my OS will not start. I will get a blue screen saying there has been a problem and Windows must restart.
Yes SSD contains EFI partition.
I assume my 3tb is formatted as NTFS as I have not formatted or changed the format since my original startup.
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04-21-2020 12:19 AM #7
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04-25-2020 01:45 AM #8
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bump
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05-12-2020 09:12 AM #9
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05-12-2020 11:09 AM #10
pndiode PC Specs Laptop (Model) ASUS G752VL-DH71 Motherboard ROG Maximus IX Extreme Processor I7-7700K Memory (part number) G-Skill F4-3600C19Q-32GTZRB Graphics Card #1 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Graphics Card #2 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Monitor SAMSUNG S22D300HY (2 ea) Storage #1 WD Black SN750 1TB Storage #2 WD Blue 4TB (4 ea) CPU Cooler EK PE 360 (Top), PE 240 (Front), and Xres 100 Elite Case ROG Strix Helios Power Supply ThermalTake Toughpower 1200W Keyboard Cerberus Mouse Logitech MX Master S2 Headset ROG Strix Fusion 300 Mouse Pad Generic Headset/Speakers Bose Companion 3 Series II OS Win 10 Pro 20H2 Network Router Generic Accessory #1 ROG Aura Terminal Accessory #2 ROG 10GB Express Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)
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D: Hard Drive Not Being Recognized
Your HHD may be dying, dropped or thrown during shipment to place of purchase. I have done all the troubleshooting steps that you have done, but with a WD Green HDD. When I looked at the date on the HHD, it was 24 Oct 2013 (when purchased). Therefore, I went to the WD warranty web site and input the HDD serial number:
Note the description says it is a WD Blue HDD, but the label on the HDD is:
Anyway, I brought a new HHD and transferred all the data to it, no problems since HDD replacement. Nevertheless, the old HDD (24 Oct 2013) still does the same thing as your HHD is doing now.Last edited by pndiode; 05-12-2020 at 11:14 AM.