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Thread: Regarding Warranty for HDD
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04-20-2020 08:35 AM #1New ROGer Array
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Regarding Warranty for HDD
Hello,
I bought a ROG laptop from flipkart last year and it came with a 1TB HDD and 256GB SSD.
The warranty is expiring in a month.
I tried using "CrystalDiskInfo" software and found that the SSD health is good (99%) and the HDD is failing drastically(Caution).
The issue is "Reallocated sectors count" which is a hardware issue. My data is in danger and since it cannot be repaired by software,
Will ASUS support in replacement?
Check the attached image for the issue.
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04-22-2020 12:49 AM #2TeamROG Moderator Array xeromist PC Specs
xeromist PC Specs Laptop (Model) Intel NUC laptop LAPQC71D Motherboard ROG Crosshair VIII Dark Hero Processor AMD 5800X Memory (part number) 32GB G.Skill Ripjaws V 3600 Graphics Card #1 ROG Strix RTX3090Ti Sound Card Sound Blaster Z Monitor AORUS FV43U Storage #1 Samsung 970 Pro 512GB CPU Cooler Custom loop Case BeQuiet Dark Base Pro 900 V2 Power Supply Corsair HX1000 Keyboard ROG Strix Flare II Animate Mouse ROG Chakram X Headset Steelseries Arctis Pro Wireless Mouse Pad ROG Scabbard Headset/Speakers Logitech z906 5.1 Network Router pfSense/OPNsense 
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Contact ASUS support and request an RMA.
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< < < Click the drop-down above my avatar for my PC specs!
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04-22-2020 06:03 AM #3New ROGer Array
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Thank you.
Originally Posted by xeromist
I did via their site and email and this is their reply,
"We request you to kindly visit our nearest service center for the same. Or for more details kindly contact to our toll-free number-1800-209-0365"
I will go there when the lockdown finally ends.
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