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  1. #1
    New ROGer Array
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    [REPLACEMENT SCREWS] ROG Strix Radeon RX 5700 XT series

    Dear Community,

    Does anybody know if I can order the replacement screws from Asus to be delivered to other part of the world instead of the country where I purchased the card? I bought the card in Malaysia and there are no support shops here where I live. The serial number is 90YV0D90-M0NA00 (Universal). It is impossible now for me to travel to Malaysia just to fix this issue. I am okay to change and tighten the screws myself.

    Let me know the email address where I could request this.

    Many thanks.

  2. #2
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    Just to follow-up on my previous post, could anybody help me on that?

    Thank you.

  3. #3
    ROG Guru: Yellow Belt Array
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    Do you know what kind of screws they are?
    Most standard screws can be purchased quite cheaply from Laptopscrews.com, like m2's, m2.5's, etc, of various lengths and head shapes.

    Bizarre screws, like some of those used on laptop heatsinks, that have some weird combination of a head, a guard stop and the thread, can't usually be bought there.
    They have perfect screws for reference AMD Vega64 and 5700 XT video cards (X-bracket, PCB, etc).
    Last edited by Falkentyne; 05-16-2020 at 07:45 PM.

  4. #4
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    Quote Originally Posted by Falkentyne View Post
    Do you know what kind of screws they are?
    Most standard screws can be purchased quite cheaply from Laptopscrews.com, like m2's, m2.5's, etc, of various lengths and head shapes.

    Bizarre screws, like some of those used on laptop heatsinks, that have some weird combination of a head, a guard stop and the thread, can't usually be bought there.
    They have perfect screws for reference AMD Vega64 and 5700 XT video cards (X-bracket, PCB, etc).
    Thank you for the response, appreciate! And thanks for the idea, will check out the store.

    Unfortunately I have no idea what screw is that, is there a way I can tell? I have ROG Strix Radeon RX 5700 XT series.


    Cheers!

  5. #5
    ROG Member Array Richd1963 PC Specs
    Richd1963 PC Specs
    Laptop (Model)Home build.
    MotherboardASUS ROG CROSSHAIR VII HERO WiFi
    ProcessorAMD Ryzen 7. 2700X
    Memory (part number)G.Skill, F4-3200C16Q-32GTZR
    Graphics Card #1Strix Asus ROG GeForce 1060-O6G Gaming
    Graphics Card #2N/A
    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardUsing Mobo sound
    MonitorSamsung 32" # U32J59OUQN
    Storage #1M.2 2280 PCIe Gen3X4 SSD 960 GB
    Storage #2SanDisk Ultra 3D SSD 500GB
    CPU CoolerStock AMD Wraith Prism Cooler fan and heatsink
    CaseCorsair 760T
    Power SupplyCorsair RM 850X
    Keyboard Logitech G 613
    Mouse Corsair Dark core RGB
    Headset Corsair Void Pro RGB
    Mouse Pad Gigabyte Aorus RGB Gaming Mouse Pad
    Headset/Speakers Logitech Z625 2.1 Speaker system
    OS Windows 10 Home 64 Bit
    Network RouterAT&T
    Accessory #1 Graphics card support bracket / "UP HERE" purchased on Amazon
    Accessory #2 WD Black WD100TFALS 1 TB SATA drive
    Accessory #3 Samsung MDISC DVD Super writemaster Optic drive
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    I had the same overheating issues with this card as time went on. I tried contacting ASUS to get replacement screws and they told me to send the card in to them for warranty repair. Just mailed it off yesterday.

  6. #6
    New ROGer Array
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    Quote Originally Posted by Richd1963 View Post
    I had the same overheating issues with this card as time went on. I tried contacting ASUS to get replacement screws and they told me to send the card in to them for warranty repair. Just mailed it off yesterday.
    Hey there,

    Unfortunately, I am not able to send the card for warranty repair as I live in a different continent now and the mailing costs would be through the roof. But I ordered some Grizzly paste and thermal pads, will change those as well as tighten the screws. I already got 15C down by just swapping and tightening the screws. Would like to get another 10C down (hopefully the new paste and pads will do the trick) and I am good.

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