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  1. #1
    New ROGer Array
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    Apr 2020
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    Regarding Warranty for HDD

    Hello,

    I bought a ROG laptop from flipkart last year and it came with a 1TB HDD and 256GB SSD.
    The warranty is expiring in a month.
    I tried using "CrystalDiskInfo" software and found that the SSD health is good (99%) and the HDD is failing drastically(Caution).
    The issue is "Reallocated sectors count" which is a hardware issue. My data is in danger and since it cannot be repaired by software,
    Will ASUS support in replacement?

    Check the attached image for the issue.
    Miniatura de Adjuntos Miniatura de Adjuntos upload.jpg  


  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Intel NUC laptop LAPQC71D
    MotherboardROG Crosshair VIII Dark Hero
    ProcessorAMD 5800X
    Memory (part number)32GB G.Skill Ripjaws V 3600
    Graphics Card #1ROG Strix RTX3090Ti
    Sound CardSound Blaster Z
    MonitorAORUS FV43U
    Storage #1Samsung 970 Pro 512GB
    CPU CoolerCustom loop
    CaseBeQuiet Dark Base Pro 900 V2
    Power SupplyCorsair HX1000
    Keyboard ROG Strix Flare II Animate
    Mouse ROG Chakram X
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad ROG Scabbard
    Headset/Speakers Logitech z906 5.1
    Network RouterpfSense/OPNsense
    xeromist's Avatar
    Join Date
    Jul 2010
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    8,445

    Contact ASUS support and request an RMA.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    New ROGer Array
    Join Date
    Apr 2020
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    Quote Originally Posted by xeromist View Post
    Contact ASUS support and request an RMA.
    Thank you.

    I did via their site and email and this is their reply,
    "We request you to kindly visit our nearest service center for the same. Or for more details kindly contact to our toll-free number-1800-209-0365"

    I will go there when the lockdown finally ends.

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