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  1. #1
    New ROGer Array
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    Jul 2018
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    Unhappy Unable to file an RMA for my motherboard.

    My motherboard wont post and keeps boot looping. I've exhausted all options to try getting it working. So I tried talking to a live person through the support app, and waited 20-30 minutes and got nothing. So I tried filing an RMA request (because that's whats needed for my scenario) and like most others I got this after spending a good amount of time filling the form out
    Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.
    For your reference,the RMA number is undefined.You should have received the RMA instructions in a separate e-mail.Please allow up to 48
    hours for it to be sent out.
    Can someone please help? I really need my PC. Especially now of all times.

  2. #2
    Moderator Array
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    Jun 2018
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    Quote Originally Posted by suicidaltwinkie View Post
    My motherboard wont post and keeps boot looping. I've exhausted all options to try getting it working. So I tried talking to a live person through the support app, and waited 20-30 minutes and got nothing. So I tried filing an RMA request (because that's whats needed for my scenario) and like most others I got this after spending a good amount of time filling the form out

    Can someone please help? I really need my PC. Especially now of all times.
    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.

    Product S/N:
    RMA #:
    Address:
    Full name:
    Phone#:
    Email:

    My email is cl-adrian@asus.com.:

  3. #3
    New ROGer Array
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    Quote Originally Posted by cl-Adrian@asus View Post
    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.

    Product S/N:
    RMA #:
    Address:
    Full name:
    Phone#:
    Email:

    My email is cl-adrian@asus.com.:
    Okay I sent an email.*

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