05-01-2020 07:51 PM - last edited 2 weeks ago by ROGBot
05-02-2020 06:31 PM
05-02-2020 07:01 PM
05-04-2020 02:35 AM
MadaDETuge wrote:
I cannot update the ROG Maximus XI Hero in Armoury Crate. (HAL version 1.0.61 Date 2020/03/27 HTML version 1.02.10 Date 2020)
I kept getting "Sorry we cannot finish the file installation. Please restart the system and retry."
I've tried the following steps:
1. restart the computer
2. reinstall Aura Sync and Armoury Crate
3. clear SMOS
None of them works.
Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.58
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.12.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.3.7.0
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.21
AURA DRAM Component 1.0.37
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.2.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08
05-07-2020 05:11 PM
MasterC@ASUS wrote:
What other Aura Sync compatible products do you have? Are they not supported in Crate yet? Aura and Crate should work together for this reason. (priorities are set to prevent conflicts).
Do you have any other 3rd-party lighting software? (for peripherals perhaps)
05-07-2020 09:02 PM
MadaDETuge wrote:
Thanks for replying! I have
ROG Strix RTX 2070
ROG Strix Flare
Tforce 4*8G Memory
ROG Strix Magnus
ROG Theta
ROG Aura Terminal
ROG RYUJIN.
They are all supported in Crate, and no I don't have any other 3rd party lighting software.
BTW, the drives I need to update in crate are "HAL version 1.0.61" and "HTML version 1.02.10" for ROG Maximus XI Hero. Are they AURA drives?
05-08-2020 09:14 AM
MasterC@ASUS wrote:
Regarding the error message: "Sorry we cannot finish the file installation. Please restart the system and retry."
There should be an error code afterwards, can you provide that info?
HAL can affect Aura, but HTML is for UI functionality only.
05-11-2020 09:48 AM
MasterC@ASUS wrote:
Regarding the error message: "Sorry we cannot finish the file installation. Please restart the system and retry."
There should be an error code afterwards, can you provide that info?
HAL can affect Aura, but HTML is for UI functionality only.
05-13-2020 12:49 AM
MadaDETuge wrote:
Do you have any updates on the issue?