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  1. #1
    New ROGer Array MadaDETuge PC Specs
    MadaDETuge PC Specs
    MotherboardROG Maximus XI Hero (WIFI)
    ProcessorIntel I7-9700k
    Memory (part number)Team T-Force Night Hawk RGB 16GB (4 x 8GB) 3200
    Graphics Card #1ROG Strix RTX 2070
    CPU CoolerROG RYUJIN 360
    CaseROG Strix Helio
    Power SupplyROG THOR 850P
    Keyboard ROG Strix Flare
    Headset ROG theta 7.1
    OS Windows

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    25

    Unable to update ROG Maximus XI Hero in Armoury Crate

    I cannot update the ROG Maximus XI Hero in Armoury Crate. (HAL version 1.0.61 Date 2020/03/27 HTML version 1.02.10 Date 2020)
    I kept getting "Sorry we cannot finish the file installation. Please restart the system and retry."
    I've tried the following steps:
    1. restart the computer
    2. reinstall Aura Sync and Armoury Crate
    3. clear SMOS

    None of them works.
    Item Version
    ---- -------
    Armoury Crate UWP App 2.6.14.0
    ROG Live Service 1.0.24.0
    AURA Service (Lighting Service) 3.03.95
    Armoury Crate lite service 2.6.14
    ASUS AIOFan HAL 1.1.2
    ASUS AURA Extension Card HAL 1.0.17
    ASUS AURA Motherboard HAL 1.0.58
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.12.0
    ASUS Keyboard HAL 1.01.17
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.25
    AacVGA 0.0.2.6
    CosairDram 1.0.13
    KingstonDram 1.0.21
    AURA DRAM Component 1.0.37
    ENE RGB HAL 1.0.17.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.2.0
    Patriot Viper M2 SSD RGB 1.00.05
    Patriot Viper RGB 1.00.08

  2. #2
    ROG Guru: Orange Belt Array
    Join Date
    Apr 2019
    Reputation
    19
    Posts
    272

    Don’t use Crate and Aura Sync together. They conflict each other*

  3. #3
    ROG Enthusiast Array SilenMar PC Specs
    SilenMar PC Specs
    MotherboardAsus - ROG MAXIMUS X HERO
    ProcessorIntel - Core i7-8700K
    Memory (part number)Corsair - Dominator Platinum 64GB (4 x 16GB) DDR4-3000
    Graphics Card #1EVGA - GeForce GTX 1080 Ti 11GB FTW3 Hybrid
    Graphics Card #2EVGA - GeForce GTX 1080 Ti 11GB FTW3 Hybrid
    MonitorBenQ - XL2546 24.5" 1920x1080 240Hz, Acer - XB271HU bmiprz 27.0" 2560x1440 165Hz
    Storage #1Samsung - 850 EVO-Series 120GB
    Storage #2Seagate - BarraCuda Pro 6TB 3.5" 7200RPM x3
    CPU CoolerCorsair - H110
    CaseCorsair - Air 540 Silver ATX Mid Tower
    Power SupplyEVGA - SuperNOVA T2 1600W 80+ Titanium
    Keyboard Corsair - K95 RGB PLATINUM
    Mouse Logitech - G703 (Black) Wireless Optical
    Headset Kingston - HyperX Cloud Alpha
    Accessory #1 Noctua - NF-F12
    Accessory #2 Noctua - NF-A14 x2
    Accessory #3 Noctua - NF-P14s redux x4

    Join Date
    Aug 2017
    Reputation
    10
    Posts
    27

    Reinstalling OS is the only solution for ROG player
    components in PCPartPicker
    Intel 8700K - 5.1GHz core, 5.0GHz cache, 1.37v
    EVGA FTW3 1080Ti Hybrid SLI - 2.0GHz core, 12GHz memory
    Asus Maximus X Hero
    Corsair Dominator 16x4GB - 3000MHz default XMP 15-17-17-35
    Fire Strike 36838 Extreme 25250 Ultra 14464

  4. #4
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1 w/ Noctua NF-F12 industrialPPC-2000 IP67 PWM x3 Fans
    CaseLian Li PC-011 Dynamic XL (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Keyboard RAZER HUNTSMAN ELITE - LINEAR OPTICAL SWITCH (Red) w/ PBT Keycaps
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Creative GigaWorks T40 Series II
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 Logitech BRIO ULTRA HD PRO WEBCAM
    Jesseinsf's Avatar
    Join Date
    Mar 2019
    Reputation
    22
    Posts
    219

    If you want to use AmouryCrate, you need to turn it on in the UEFI firmware settings prior to installing the OS. Once you log-in to the OS you will get a prompt to install AmouryCrate. Install it. AmouryCrate has all your Aura Sync needs for the Motherboard and Addressable RGB peripherals. Whatever you do, do not install Aura Sync stand-alone software. It is already integrated with AmouryCrate. If you install the stand-alone Aura Sync software on top of AmouryCrate then the only way to fix it is a reformat of you PC.

  5. #5
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    110
    Posts
    1,644

    What other Aura Sync compatible products do you have? Are they not supported in Crate yet? Aura and Crate should work together for this reason. (priorities are set to prevent conflicts).
    Do you have any other 3rd-party lighting software? (for peripherals perhaps)


    Quote Originally Posted by MadaDETuge View Post
    I cannot update the ROG Maximus XI Hero in Armoury Crate. (HAL version 1.0.61 Date 2020/03/27 HTML version 1.02.10 Date 2020)
    I kept getting "Sorry we cannot finish the file installation. Please restart the system and retry."
    I've tried the following steps:
    1. restart the computer
    2. reinstall Aura Sync and Armoury Crate
    3. clear SMOS

    None of them works.
    Item Version
    ---- -------
    Armoury Crate UWP App 2.6.14.0
    ROG Live Service 1.0.24.0
    AURA Service (Lighting Service) 3.03.95
    Armoury Crate lite service 2.6.14
    ASUS AIOFan HAL 1.1.2
    ASUS AURA Extension Card HAL 1.0.17
    ASUS AURA Motherboard HAL 1.0.58
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.12.0
    ASUS Keyboard HAL 1.01.17
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.25
    AacVGA 0.0.2.6
    CosairDram 1.0.13
    KingstonDram 1.0.21
    AURA DRAM Component 1.0.37
    ENE RGB HAL 1.0.17.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.2.0
    Patriot Viper M2 SSD RGB 1.00.05
    Patriot Viper RGB 1.00.08
    Last edited by MasterC@ROG; 05-04-2020 at 09:44 AM.

  6. #6
    New ROGer Array MadaDETuge PC Specs
    MadaDETuge PC Specs
    MotherboardROG Maximus XI Hero (WIFI)
    ProcessorIntel I7-9700k
    Memory (part number)Team T-Force Night Hawk RGB 16GB (4 x 8GB) 3200
    Graphics Card #1ROG Strix RTX 2070
    CPU CoolerROG RYUJIN 360
    CaseROG Strix Helio
    Power SupplyROG THOR 850P
    Keyboard ROG Strix Flare
    Headset ROG theta 7.1
    OS Windows

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    25

    Quote Originally Posted by MasterC@ASUS View Post
    What other Aura Sync compatible products do you have? Are they not supported in Crate yet? Aura and Crate should work together for this reason. (priorities are set to prevent conflicts).
    Do you have any other 3rd-party lighting software? (for peripherals perhaps)
    Thanks for replying! I have
    ROG Strix RTX 2070
    ROG Strix Flare
    Tforce 4*8G Memory
    ROG Strix Magnus
    ROG Theta
    ROG Aura Terminal
    ROG RYUJIN.
    They are all supported in Crate, and no I don't have any other 3rd party lighting software.
    BTW, the drives I need to update in crate are "HAL version 1.0.61" and "HTML version 1.02.10" for ROG Maximus XI Hero. Are they AURA drives?

  7. #7
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    110
    Posts
    1,644

    Regarding the error message: "Sorry we cannot finish the file installation. Please restart the system and retry."
    There should be an error code afterwards, can you provide that info?
    HAL can affect Aura, but HTML is for UI functionality only.

    Quote Originally Posted by MadaDETuge View Post
    Thanks for replying! I have
    ROG Strix RTX 2070
    ROG Strix Flare
    Tforce 4*8G Memory
    ROG Strix Magnus
    ROG Theta
    ROG Aura Terminal
    ROG RYUJIN.
    They are all supported in Crate, and no I don't have any other 3rd party lighting software.
    BTW, the drives I need to update in crate are "HAL version 1.0.61" and "HTML version 1.02.10" for ROG Maximus XI Hero. Are they AURA drives?

  8. #8
    New ROGer Array MadaDETuge PC Specs
    MadaDETuge PC Specs
    MotherboardROG Maximus XI Hero (WIFI)
    ProcessorIntel I7-9700k
    Memory (part number)Team T-Force Night Hawk RGB 16GB (4 x 8GB) 3200
    Graphics Card #1ROG Strix RTX 2070
    CPU CoolerROG RYUJIN 360
    CaseROG Strix Helio
    Power SupplyROG THOR 850P
    Keyboard ROG Strix Flare
    Headset ROG theta 7.1
    OS Windows

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    25

    Quote Originally Posted by MasterC@ASUS View Post
    Regarding the error message: "Sorry we cannot finish the file installation. Please restart the system and retry."
    There should be an error code afterwards, can you provide that info?
    HAL can affect Aura, but HTML is for UI functionality only.
    Error Code 6

  9. #9
    New ROGer Array MadaDETuge PC Specs
    MadaDETuge PC Specs
    MotherboardROG Maximus XI Hero (WIFI)
    ProcessorIntel I7-9700k
    Memory (part number)Team T-Force Night Hawk RGB 16GB (4 x 8GB) 3200
    Graphics Card #1ROG Strix RTX 2070
    CPU CoolerROG RYUJIN 360
    CaseROG Strix Helio
    Power SupplyROG THOR 850P
    Keyboard ROG Strix Flare
    Headset ROG theta 7.1
    OS Windows

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    25

    Quote Originally Posted by MasterC@ASUS View Post
    Regarding the error message: "Sorry we cannot finish the file installation. Please restart the system and retry."
    There should be an error code afterwards, can you provide that info?
    HAL can affect Aura, but HTML is for UI functionality only.
    Do you have any updates on the issue?

  10. #10
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    110
    Posts
    1,644

    Quote Originally Posted by MadaDETuge View Post
    Do you have any updates on the issue?
    Thanks for providing additional info, so far we are not able to replicate the issue. I'll keep you updated.

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