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04-19-2020 01:54 AM #1
Synergist PC Specs Motherboard Asus ROG Maximus Hero XI Processor Intel i9-9900K @ 4.9 GHz Memory (part number) Corsair Vengeance 32GB 3000MHz (CMK32GX4M2D3000C16) Graphics Card #1 EVGA GeForce GTX1070 SC ACX3.0 Sound Card Various Monitor ViewSonic XG2703-GS Storage #1 Intel 750 Series NVMe PCIe 400GB Storage #2 WD Black 4TB & WD Blue 1TB CPU Cooler Corsair H100i Platinum RGB Case Corsair Carbide 400C Power Supply Corsair RM750x Keyboard Coolermaster MasterKeys Pro S RGB Mouse DeathAdder Elite Headset Sennheiser HD25 and HD650 Mouse Pad Steelseries QCK+ Headset/Speakers Various OS Windows 10 Pro 64-bit Network Router Various (ProSafe wired, Asus RT-AC66U_B1 as WiFi extender)
- Join Date
- Mar 2020
- Reputation
- 10
- Posts
- 7
Product registration not working?
I've just tried to register my recent purchase - entering the serial number onto https://account.asus.com/registerform.aspx, the page correctly detects the motherboard model, however when I submit the form it says "serial number incorrect!".
using the other registration form at https://www.asus.com/support/Product/APRP/?lang=1033 , when I submit the form it just shows "*register return null" in red under the sign-in form.
I've tried a few times, triple-checked the serial as printed on the box sticker and retyped to avoid any human error. What's up? Is this a known fault with the site?
The ROG Elite registration form also seems broken (I had chosen the PDF of my invoice before submitting):
And incidentally, forum-based image upload also seems broken. It can't retrieve an image and auto-reference locally, nor can I upload a PNG direct using the upload form.Last edited by Synergist; 04-19-2020 at 02:07 AM.
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05-04-2020 03:11 PM #2
- Join Date
- Apr 2020
- Reputation
- 10
- Posts
- 2
Same Issue
Following, same issue