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05-08-2020 12:52 AM #1
- Join Date
- Feb 2020
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- 10
- Posts
- 5
G703gx GPU Hardware problem HELP PLEASE
Hello and greetings to all.
First i hope you guys are well and sound in this time of COVID-19 stuff ^^
So my problem is the following, i will write in points so it can be easier with anyone who knows a fix to help me
1) I own a gaming laptop with a model Asus Rog G703gx
2) I had the laptop for almost 6 months now and everything was great
3) Today i woke up and found the laptop on a black screen, and fan noises were sky rocketing (just like when GPU goes extreme gaming mode)
4) I tried to restart the laptop thinking something bugged, but same result BLACK SCREEN AGAIN
5) after full diagnosis i did the following
6) Laptop was turning on normally, and it was on all the time but i couldnt see anything (BLACK SCREEN), so i typed my pass and logged in to windows blindly
7) THANK GOD i had teamviewr installed and from my mobile, i was able to access the laptop and everything was working
8) i accessed armoury crate, and switched the graphic into Optimus ( i think thats the stock Intel GPU )
9) i restart the PC for the graphic switch, and everything was good again
10) I tried to switch to Discrete again (RTX 2080) but black screen again, so i did the above and swtiched back to Optimus (Intel)
11) i went to Nvidia and downloaded the perfect driver for my laptop but it gave me the following error
So now i suspect that there is a hardware malfunction with the GPU, but dont know if anyone can help or suggest solutions to fix
Note: dont know if this helps, even when i plug an HDMI cable to an external monitor, it does not respond to either Discrete or Optimus, but before all this it was working perfectly ok
Note: i never OverClocked anything, or did anything weird, just simple stock as the way i bought it, i just normally game on it
Just a side question, could this be a MOBO problem ? i mean even though everything else is working perfectly ok ?
Help and suggestions are highly appreciated ^^
Thank you again
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05-08-2020 08:25 AM #2
- Join Date
- Nov 2012
- Reputation
- 75
- Posts
- 765
Contact ASUS and request a RMA and return your laptop for repair/replacement.
Have ASUS restore your OS drive to original configuration.
When your laptop has been returned, don't format your OS drive again.
Good LuckG752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
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05-13-2020 07:59 AM #3
- Join Date
- Feb 2019
- Reputation
- 13
- Posts
- 562
Hello Sassoos,
May I have you BIOS and windows version?
Was there any update or modification before the issue?
I will double check with our technical suppor.
If you have decided to send to service, please let me know the RMA number through PM.
Thank you.