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  1. #1
    ROG Guru: White Belt Array Al3xG PC Specs
    Al3xG PC Specs
    MotherboardB360-F Gaming
    Processori7-8700
    Graphics Card #1Strix 3080 OC
    Monitor27UK650 4k
    Power Supply750w
    Keyboard Strix Flare
    Mouse Gladius 2 Origin
    Headset Delta C
    Mouse Pad Balteus
    OS Win 10 20H2
    Accessory #1 Aura Terminal

    Join Date
    Jun 2018
    Reputation
    13
    Posts
    105

    Armoury Crate empty devices tabs

    I installed Armoury Crate on the fresh OS and it worked fine until today. Tabs of all my devices are empty. When i open Crate its loading very long time and searching devices ( it was almost immediately when it worked properly), after 5 min it is finally loaded and only detect devices in Aura sync tab (and Aura sync works), but devices tabs are empty. Nothing helps again, deleteing last profile.xml did not help. I guess Lighting service is stuck or something, even i can not stop the service in that moment. In the file log is written :
    2020-05-10 11:46:24,169 aurals_3.03.95 - [OledManager] SendToFramework: Failed @ 0
    2020-05-10 11:46:26,571 aurals_3.03.95 - [OledManager] SendToFramework: Failed @ 1

    ROGLiveService.log

    [2020-05-10 13:36:34.881222] [error] [RogAuraService::QueryAllDeviceCap] Invoke timeout
    [2020-05-10 13:36:39.881732] [error] [RogAuraService::QueryAllDeviceStatus] Invoke timeout
    [2020-05-10 13:37:21.206420] [error] [GetLimitedToken]
    [2020-05-10 13:37:21.206420] [error] [GetLimitedToken] Get token
    [2020-05-10 13:37:26.161298] [error] [RogAuraService::QueryAllDeviceCap] Invoke timeout
    [2020-05-10 13:37:31.163109] [error] [RogAuraService::QueryAllDeviceStatus] Invoke timeout
    [2020-05-10 13:37:36.164937] [error] [RogAuraService::QueryAllDeviceStatus] Invoke timeout

    Please fix it ,the software is not usable again. LOGS copied right after the long loading of ACrate .

    Item Version
    ---- -------
    Armoury Crate UWP App 2.6.14.0
    ROG Live Service 1.0.24.0
    AURA Service (Lighting Service) 3.03.95
    Armoury Crate lite service 2.6.14
    ASUS AIOFan HAL 1.1.2
    ASUS AURA Extension Card HAL 1.0.17
    ASUS AURA Motherboard HAL 1.0.61
    ASUS Keyboard HAL 1.01.18
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.8
    ASUS MousePad HAL 1.0.2.1
    AacAudioHal 1.3.7.0
    AacVGA 0.0.2.6
    KingstonDram 1.0.21
    AURA DRAM Component 1.0.39
    ENE RGB HAL 1.0.17.0
    PHISON HAL 1.0.2.0
    Miniatura de Adjuntos Miniatura de Adjuntos 1.png  

    2.png  

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    Archivos Adjuntos
    Last edited by Al3xG; 05-10-2020 at 10:41 AM.

  2. #2
    ROG Guru: White Belt Array Al3xG PC Specs
    Al3xG PC Specs
    MotherboardB360-F Gaming
    Processori7-8700
    Graphics Card #1Strix 3080 OC
    Monitor27UK650 4k
    Power Supply750w
    Keyboard Strix Flare
    Mouse Gladius 2 Origin
    Headset Delta C
    Mouse Pad Balteus
    OS Win 10 20H2
    Accessory #1 Aura Terminal

    Join Date
    Jun 2018
    Reputation
    13
    Posts
    105

    I found a temporary solution. If you delete this ini file c:\ProgramData\ASUS\ROG Live Service\deviceinfo.ini. After system reboot ACrate will reupdate all devices and you able to see all devices tabs and control options there. Till next system reboot. It will stuck on the long loading and tabs will be empty again....Guys whats wrong with your software? its a mess
    Miniatura de Adjuntos Miniatura de Adjuntos 2020-05-10 144815.png  


  3. #3
    ROG Guru: White Belt Array
    Join Date
    Sep 2013
    Reputation
    53
    Posts
    115

    Over the last weeks we have had some Windows insider builds installed.

    The joke is that every other driver, software, hardware tool, just WORKS after the Windows update. But not ASUS's. You have to click some Crate dialogues and then it is prey&swear.

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