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  1. #1
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    Insufficient power delivery to USB ports when system is under load

    Hello there

    Specs:

    Mobo: Zenith Extreme
    CPU: 1920x OCed to 4Ghz
    GPU: 1080ti Poseidon
    External Hard Drive: 3TB Toshiba HDD
    PSU: Cooler Master V1000 (1000W)

    So Simply put, I have properly water cooled my system recently and OCed the CPU. The system runs quite alright running while Both CPU And GPU are running at 100% load, hovering around 65 to 70 C. But the problem is when I have my External HDD connected to back (and/or front) I/O it would do clicking sound. At first I was pretty worried that my HDD is damaged or something, but after googling it turns out insufficient power delivery is one of the reasons for clicking sounds. So I did a simple test and that is the case, and of course, the clicking sound persists if both GPU and CPU are under load. Hard Drive works fine if one or none of them are are under load. So at first I'd Blame the PSU, but then again, I highly doubt that the system is pulling more the 600W at full load. Just what to be sure if there's a BIOS setting that I'm missing or it's just the way it is?

  2. #2
    New ROGer Array AS185 PC Specs
    AS185 PC Specs
    Laptop (Model)Lenovo Y700-17ISK
    MotherboardZenith Extreme
    ProcessorAMD 1950X
    Memory (part number)8 x G Skill F4-3200C16D-32GTZKW @ 2666MHz
    Graphics Card #1Nvidia Titan RTX
    Sound CardIntegrated SupremeFX
    MonitorMSi G27C4
    Storage #16 x PNY 2TB XLR8 CS3030
    Storage #23 x 1TB Crucial MX500
    CPU CoolerThermaltake Water3.0 Ultimate
    CaseCorsair Obsidian 900D
    Power SupplyCooler Master MasterWatt Maker 1200W
    Keyboard Razer Ornata Chroma
    Mouse Razer Mambe TE / Logitech USB TrackMan Wheel
    Mouse Pad steelseries Cyberpunk 2077 edition
    Headset/Speakers Logitech Z-5300e
    OS Windows 10 Home x64
    Accessory #1 Asus Hyper M.2 X16 Card V2
    Accessory #2 Asus DIMM.2 card in slot
    Accessory #3 KingMod Corsair 900D Silencing Kit
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    I just realized that in our motherboards the information and details are rather short. This is, after all, a motherboard for experienced users.
    Anyways, try enabling the XHCI hand-off feature in the USB Configuration menu inside the BIOS. Check if the U31G2_E1/U31G2_E2 option is also enabled. Save and boot into Windows. Attach the external hard drive, restart and boot into BIOS once again. Now you should have a feature in the USB Configuration menu displayed USB Mass Storage Driver Support. Enable it. Save and reboot. Try testing in Windows now, by unplugging the external device and plugging in for any strange sounds.
    Hopefully, this works!


  3. #3
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    Quote Originally Posted by AS185 View Post
    I just realized that in our motherboards the information and details are rather short. This is, after all, a motherboard for experienced users.
    Anyways, try enabling the XHCI hand-off feature in the USB Configuration menu inside the BIOS. Check if the U31G2_E1/U31G2_E2 option is also enabled. Save and boot into Windows. Attach the external hard drive, restart and boot into BIOS once again. Now you should have a feature in the USB Configuration menu displayed USB Mass Storage Driver Support. Enable it. Save and reboot. Try testing in Windows now, by unplugging the external device and plugging in for any strange sounds.
    Hopefully, this works!

    Hey thanks for the reply, and I checked and all the options you mentioned and they were enabled, and nothing really changed.

  4. #4
    New ROGer Array AS185 PC Specs
    AS185 PC Specs
    Laptop (Model)Lenovo Y700-17ISK
    MotherboardZenith Extreme
    ProcessorAMD 1950X
    Memory (part number)8 x G Skill F4-3200C16D-32GTZKW @ 2666MHz
    Graphics Card #1Nvidia Titan RTX
    Sound CardIntegrated SupremeFX
    MonitorMSi G27C4
    Storage #16 x PNY 2TB XLR8 CS3030
    Storage #23 x 1TB Crucial MX500
    CPU CoolerThermaltake Water3.0 Ultimate
    CaseCorsair Obsidian 900D
    Power SupplyCooler Master MasterWatt Maker 1200W
    Keyboard Razer Ornata Chroma
    Mouse Razer Mambe TE / Logitech USB TrackMan Wheel
    Mouse Pad steelseries Cyberpunk 2077 edition
    Headset/Speakers Logitech Z-5300e
    OS Windows 10 Home x64
    Accessory #1 Asus Hyper M.2 X16 Card V2
    Accessory #2 Asus DIMM.2 card in slot
    Accessory #3 KingMod Corsair 900D Silencing Kit
    AS185's Avatar
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    Well, that's a bummer. I don't know then what could be the problem. The way I see it if the USB ports work, I guess it's alright however I guess the clicking sound could get annoying or you'll get used to it. Strange issue. The last thing to do is actually to test with a more powerful power supply unit. Your 1000 watts should be fine but who knows?

  5. #5
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    Quote Originally Posted by AS185 View Post
    Well, that's a bummer. I don't know then what could be the problem. The way I see it if the USB ports work, I guess it's alright however I guess the clicking sound could get annoying or you'll get used to it. Strange issue. The last thing to do is actually to test with a more powerful power supply unit. Your 1000 watts should be fine but who knows?
    Actually the clicking sound makes the HDD stop from reading or writing, can't even browse the files with file explorer, isn't practically not functional, even if it worked, I would worry It'd be damaged in long tun.
    I don't have another PSU. I connected my HDD to a labtop, and while gaming, it functions fine.

    From what I remember, the HDD worked fine when I had my CPU at stock clockspeed. So I guess, ASUS didn't really test this scenario in their QC department.

  6. #6
    New ROGer Array AS185 PC Specs
    AS185 PC Specs
    Laptop (Model)Lenovo Y700-17ISK
    MotherboardZenith Extreme
    ProcessorAMD 1950X
    Memory (part number)8 x G Skill F4-3200C16D-32GTZKW @ 2666MHz
    Graphics Card #1Nvidia Titan RTX
    Sound CardIntegrated SupremeFX
    MonitorMSi G27C4
    Storage #16 x PNY 2TB XLR8 CS3030
    Storage #23 x 1TB Crucial MX500
    CPU CoolerThermaltake Water3.0 Ultimate
    CaseCorsair Obsidian 900D
    Power SupplyCooler Master MasterWatt Maker 1200W
    Keyboard Razer Ornata Chroma
    Mouse Razer Mambe TE / Logitech USB TrackMan Wheel
    Mouse Pad steelseries Cyberpunk 2077 edition
    Headset/Speakers Logitech Z-5300e
    OS Windows 10 Home x64
    Accessory #1 Asus Hyper M.2 X16 Card V2
    Accessory #2 Asus DIMM.2 card in slot
    Accessory #3 KingMod Corsair 900D Silencing Kit
    AS185's Avatar
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    Feb 2020
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    Quote Originally Posted by TheDeadPixel View Post
    Actually the clicking sound makes the HDD stop from reading or writing, can't even browse the files with file explorer, isn't practically not functional, even if it worked, I would worry It'd be damaged in long tun.
    I don't have another PSU. I connected my HDD to a labtop, and while gaming, it functions fine.

    From what I remember, the HDD worked fine when I had my CPU at stock clockspeed. So I guess, ASUS didn't really test this scenario in their QC department.

    That I didn't know. Maybe it's your overclock then? Maybe it's causing some type of stir in the motherboard? It could be an answer to your problem.
    On another note, you just reminded me that I should try checking all of my USB ports lol I did and they are all working!


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