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  1. #11
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    I'm getting the same issues with the armory stuff, if I go into a game.. it will just lock my system up and freeze it... resulting in a hard reboot.. I removed it once before and the issues stopped, but it came back somehow.. I removed it again and tried deleting all the folders and it fixed my issues now.. *knock on wood*

    Here's an event log... from the last one

    Code:
    Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
    Source:        Microsoft-Windows-Kernel-EventTracing
    Date:          6/2/2020 12:54:57 PM
    Event ID:      2
    Task Category: Session
    Level:         Error
    Keywords:      Session
    User:          ANDROMEDA\kingt
    Computer:      Andromeda
    Description:
    Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
        <EventID>2</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>2</Task>
        <Opcode>12</Opcode>
        <Keywords>0x8000000000000010</Keywords>
        <TimeCreated SystemTime="2020-06-02T16:54:57.884020400Z" />
        <EventRecordID>158</EventRecordID>
        <Correlation />
        <Execution ProcessID="15056" ThreadID="15252" />
        <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
        <Computer>Andromeda</Computer>
        <Security UserID="S-1-5-21-2365706796-1478108080-538097020-1001" />
      </System>
      <EventData>
        <Data Name="SessionName">Cloud Files Diagnostic Event Listener</Data>
        <Data Name="FileName">
        </Data>
        <Data Name="ErrorCode">3221225506</Data>
        <Data Name="LoggingMode">4194560</Data>
      </EventData>
    </Event>
    
    Log Name:      System
    Source:        Microsoft-Windows-DistributedCOM
    Date:          6/2/2020 12:54:57 PM
    Event ID:      10016
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          ANDROMEDA\kingt
    Computer:      Andromeda
    Description:
    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
    Windows.SecurityCenter.WscCloudBackupProvider
     and APPID 
    Unavailable
     to the user ANDROMEDA\kingt SID (S-1-5-21-2365706796-1478108080-538097020-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10016</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-02T16:54:57.870907300Z" />
        <EventRecordID>4319</EventRecordID>
        <Correlation ActivityID="{7dbfb17b-d090-4174-b098-7f91fe62e697}" />
        <Execution ProcessID="1080" ThreadID="11976" />
        <Channel>System</Channel>
        <Computer>Andromeda</Computer>
        <Security UserID="S-1-5-21-2365706796-1478108080-538097020-1001" />
      </System>
      <EventData>
        <Data Name="param1">application-specific</Data>
        <Data Name="param2">Local</Data>
        <Data Name="param3">Launch</Data>
        <Data Name="param4">Windows.SecurityCenter.WscCloudBackupProvider</Data>
        <Data Name="param5">Unavailable</Data>
        <Data Name="param6">ANDROMEDA</Data>
        <Data Name="param7">kingt</Data>
        <Data Name="param8">S-1-5-21-2365706796-1478108080-538097020-1001</Data>
        <Data Name="param9">LocalHost (Using LRPC)</Data>
        <Data Name="param10">Unavailable</Data>
        <Data Name="param11">Unavailable</Data>
      </EventData>
    </Event>
    
    Log Name:      Application
    Source:        Application Error
    Date:          6/2/2020 12:54:38 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Andromeda
    Description:
    Faulting application name: ArmouryIgoService.exe, version: 1.0.0.1, time stamp: 0x5eb25e1b
    Faulting module name: A010001.dll, version: 0.0.0.0, time stamp: 0x5eaaa656
    Exception code: 0xc0000005
    Fault offset: 0x0000000000034e63
    Faulting process id: 0x1fa0
    Faulting application start time: 0x01d638fe7eff1058
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoService.exe
    Faulting module path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\A010001.dll
    Report Id: 02d625a6-93a3-40e9-88ec-9b2db84b0642
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-02T16:54:38.212757100Z" />
        <EventRecordID>5431</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Andromeda</Computer>
        <Security />
      </System>
      <EventData>
        <Data>ArmouryIgoService.exe</Data>
        <Data>1.0.0.1</Data>
        <Data>5eb25e1b</Data>
        <Data>A010001.dll</Data>
        <Data>0.0.0.0</Data>
        <Data>5eaaa656</Data>
        <Data>c0000005</Data>
        <Data>0000000000034e63</Data>
        <Data>1fa0</Data>
        <Data>01d638fe7eff1058</Data>
        <Data>C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoService.exe</Data>
        <Data>C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\A010001.dll</Data>
        <Data>02d625a6-93a3-40e9-88ec-9b2db84b0642</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    
    Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
    Source:        Microsoft-Windows-Kernel-EventTracing
    Date:          6/2/2020 12:54:36 PM
    Event ID:      2
    Task Category: Session
    Level:         Error
    Keywords:      Session
    User:          ANDROMEDA\kingt
    Computer:      Andromeda
    Description:
    Session "ETW USB tracing" failed to start with the following error: 0xC0000022
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
        <EventID>2</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>2</Task>
        <Opcode>12</Opcode>
        <Keywords>0x8000000000000010</Keywords>
        <TimeCreated SystemTime="2020-06-02T16:54:36.396657900Z" />
        <EventRecordID>157</EventRecordID>
        <Correlation />
        <Execution ProcessID="8032" ThreadID="8036" />
        <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
        <Computer>Andromeda</Computer>
        <Security UserID="S-1-5-21-2365706796-1478108080-538097020-1001" />
      </System>
      <EventData>
        <Data Name="SessionName">ETW USB tracing</Data>
        <Data Name="FileName">
        </Data>
        <Data Name="ErrorCode">3221225506</Data>
        <Data Name="LoggingMode">4194560</Data>
      </EventData>
    </Event>
    
    Log Name:      Microsoft-Windows-User Device Registration/Admin
    Source:        Microsoft-Windows-User Device Registration
    Date:          6/2/2020 12:54:36 PM
    Event ID:      360
    Task Category: None
    Level:         Warning
    Keywords:      
    User:          ANDROMEDA\kingt
    Computer:      Andromeda
    Description:
    Windows Hello for Business provisioning will not be launched. 
    Device is AAD joined ( AADJ or DJ++ ): Not Tested 
    User has logged on with AAD credentials: No 
    Windows Hello for Business policy is enabled: Not Tested 
    Windows Hello for Business post-logon provisioning is enabled: Not Tested 
    Local computer meets Windows hello for business hardware requirements: Not Tested 
    User is not connected to the machine via Remote Desktop: Yes 
    User certificate for on premise auth policy is enabled: Not Tested 
    Machine is governed by none policy. 
    See https://go.microsoft.com/fwlink/?linkid=832647 for more details.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-User Device Registration" Guid="{23b8d46b-67dd-40a3-b636-d43e50552c6d}" />
        <EventID>360</EventID>
        <Version>0</Version>
        <Level>3</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-02T16:54:36.290091700Z" />
        <EventRecordID>49</EventRecordID>
        <Correlation />
        <Execution ProcessID="6740" ThreadID="7524" />
        <Channel>Microsoft-Windows-User Device Registration/Admin</Channel>
        <Computer>Andromeda</Computer>
        <Security UserID="S-1-5-21-2365706796-1478108080-538097020-1001" />
      </System>
      <EventData>
        <Data Name="Message">Windows Hello for Business provisioning will not be launched.</Data>
        <Data Name="DeviceIsJoined">Not Tested</Data>
        <Data Name="AADPrt">No</Data>
        <Data Name="NgcPolicyEnabled">Not Tested</Data>
        <Data Name="NgcPostLogonProvisioningEnabled">Not Tested</Data>
        <Data Name="NgcHardwarePolicyMet">Not Tested</Data>
        <Data Name="UserIsRemote">Yes</Data>
        <Data Name="LogonCertRequired">Not Tested</Data>
        <Data Name="MachinePolicySource">none</Data>
      </EventData>
    </Event>

  2. #12
    ROG Junior Member Array
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    Same problem with my Asus Rog Strix Z370E Gaming MOBO.

    Faulting application name: ArmouryIgoService.exe, version: 1.0.0.1, time stamp: 0x5eb25e1b
    Faulting module name: A010001.dll, version: 0.0.0.0, time stamp: 0x5eaaa656
    Exception code: 0xc0000005
    Fault offset: 0x0000000000034d79
    Faulting process ID: 0xd28
    Faulting application start time: 0x01d63c5a086e0f7a
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoSe rvice.exe
    Faulting module path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\A010001.dll
    Report ID: a5ee9027-3770-4357-b4ad-6081d1a0e2cf
    Faulting package full name:
    Faulting package-relative application ID:

  3. #13
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    Same on Rog Strix x570 F Gaming

    Same on Rog Strix x570 F Gaming

  4. #14
    New ROGer Array christian2134 PC Specs
    christian2134 PC Specs
    MotherboardTUF gamaing x470
    ProcessorAMD ryzen7 2700
    Memory (part number)2x 8GB 2666 corsair
    Graphics Card #1RTX 2060

    Join Date
    Jul 2019
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    Quote Originally Posted by vargulfr View Post
    Bonjour,

    Petite question depuis la dernière mise à jour de Armoury crate j'ai sans cesse des erreurs au démarrage de mon ordinateur concernant ArmouryIgoService et Bad module info est ce que tout le monde à cette erreur ? Et pour ceux qui ont réussi a résoudre ce problème qu'est ce qui faut faire ? Désinstaller et réinstaller Armoury Crate dans son ensemble ou attendre la prochaine mise à jour pour avoir un correctif concernant cette erreur ?

    Merci pour vos réponse et de l'attention que vous porterez à ma demande... Car mon ordinateur sort tout juste de la maintenance d'ou j'ai acheté mon ordinateur et ça fait que 5 mois que je l'ai.

    Les erreurs en détail :

    Description
    Chemin d’accès de l’application défaillante : C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoSe rvice.exe

    Signature du problème
    Nom d’événement du problème*: APPCRASH
    Nom de l’application: ArmouryIgoService.exe
    Version de l’application: 1.0.0.1
    Horodatage de l’application: 5eb25e1b
    Nom du module par défaut: A010001.dll
    Version du module par défaut: 0.0.0.0
    Horodateur du module par défaut: 5eaaa656
    Code de l’exception: c0000005
    Décalage de l’exception: 0000000000034d79
    Version du système: 10.0.18363.2.0.0.768.101
    Identificateur de paramètres régionaux: 1036
    Information supplémentaire n°*1: 1c70
    Information supplémentaire n°*2: 1c7074a9e8cc5436d08e5b3e4ede1299
    Information supplémentaire n°*3: 94a3
    Information supplémentaire n°*4: 94a306918ca3157529d96eeccf40b255

    Informations complémentaires sur le problème
    ID de compartiment*: 27535b60dace68c49091a1ae55eca297 (1193913146367845015)

    Description
    Chemin d’accès de l’application défaillante : bad_module_info

    Signature du problème
    Nom d’événement du problème*: APPCRASH
    Nom de l’application: bad_module_info
    Version de l’application: 0.0.0.0
    Horodatage de l’application: 00000000
    Nom du module par défaut: StackHash_0000
    Version du module par défaut: 0.0.0.0
    Horodateur du module par défaut: 00000000
    Code de l’exception: c0000005
    Décalage de l’exception: PCH_84
    Version du système: 10.0.18363.2.0.0.768.101
    Identificateur de paramètres régionaux: 1036
    Information supplémentaire n°*1: 0000
    Information supplémentaire n°*2: 00000000000000000000000000000000
    Information supplémentaire n°*3: 0000
    Information supplémentaire n°*4: 00000000000000000000000000000000

    Informations complémentaires sur le problème
    ID de compartiment*: 0758bc351100ecb0a46f1e72d1780692 (120858127557)

    C'est deux erreur ont l'air d'être lié après multiple vérification et plusieurs technicien de microsoft avec qui j'ai discuter aujourd'hui prenant le contrôle de mon ordinateur pour faire des manipulation... Mais rien n'y fait. Pour ma part j'ai l'impression qui faut attendre la prochaine mise à jour pour ne pu avoir ces erreurs.. Ai-je raison ?

    Merci Vargulfr
    bcp on des problem depuis la mise a jours windows a ce qu il parrai l attendent que cela soit patcher il parrait semble t il que désactiver aurasync via le bios regle le problem

  5. #15
    New ROGer Array
    Join Date
    Mar 2020
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    Angry Same issue....

    Hello,
    I'm getting the same issue. Last night I was prompted to reboot b/c I saw my drivers were updated automatically. The Sound and Sonar Radar drivers were updated and I rebooted.
    I was playing Assassin's Creed and all of a sudden screen when BLACK and PC died.
    It rebooted and I started playing again and w/in 2min it crashed again.

    In event logs I see same error everyone else is seeing:
    =====================
    Faulting application name: ArmouryIgoService.exe, version: 1.0.0.1, time stamp: 0x5eb25e1b
    Faulting module name: A010001.dll, version: 0.0.0.0, time stamp: 0x5eaaa656
    Exception code: 0xc0000005
    Fault offset: 0x0000000000034e60
    Faulting process id: 0xff8
    Faulting application start time: 0x01d63fc06d220f0a
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoSe rvice.exe
    Faulting module path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\A010001.dll
    Report Id: 44fbfc28-a43f-4216-a009-f913678f5719
    Faulting package full name:
    Faulting package-relative application ID:
    =====================



    My Hardware:
    ===============
    AMD Ryzen 7 3700X
    ASUS X570-E ROG
    32GB Crucial Ballistix Sport LT 2 x 16GB)
    Gigabyte Radeon RX 5700 XT Gaming Overclocked
    Samsung 970 EVO+ 500GB SSD V-NAND M.2 2280
    Samsung 970 EVO+ 1TB SSD V-NAND M.2 2280
    2x 3TB Toshiba HD
    Corsair RM750 750 Watt 80 Plus Gold
    Phanteks Enthoo Pro TG PH-ES614PTG_BK
    3x Acer Nitro XV240T 23.8" 165Hz
    ===============

    In Armory Crate I have these drivers and versions:
    Click image for larger version. 

Name:	AC Drivers.jpg 
Views:	0 
Size:	30.1 KB 
ID:	85238
    Last edited by Blood1; 06-11-2020 at 03:10 PM.

  6. #16
    New ROGer Array
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    Check in Programs and Features what was last updated

    For everyone else if your having this problem check your "R-click on start button > Apps and Features" then sort by "Install Date"
    I saw Sonic Radar and Sonic Studio were updated which I don't need so will uninstall them both.
    Unless there are other drivers for Audio we should use?
    Click image for larger version. 

Name:	AF Driver Update.jpg 
Views:	0 
Size:	26.0 KB 
ID:	85239

  7. #17
    New ROGer Array james702283 PC Specs
    james702283 PC Specs
    MotherboardAsus Rog Crosshair VIII Hero (WiFi)
    ProcessorAMD Ryzen 3900X
    Memory (part number)Corsair Dominator Platinum RGB 3466 (CMT64GX4M4C3466C16)16G64GB (4 x 16) 64GB Running 3600 CL 16
    Graphics Card #13090 GeForce RTX™ ROG Strix OC
    MonitorASUS VG27AQ 27" WQHD 165Hz
    Storage #1Sabrent Rocket 4.0 2TB M2 NVMe
    Storage #2Samsung 970 Evo Plus 1TB M2 NVMe
    CPU CoolerCorsair H150i Elite Capellix
    CaseAnidees AI Crystal XL 3
    Power SupplyEVGA Supernova P2 1200W
    Keyboard Corsair K95 RGB PLATINUM XT Mechanical Gaming Keyboard — CHERRY® MX Brown
    Mouse Corsair DARK CORE RGB PRO SE Wireless Gaming Mouse
    Headset Corsair Virtuoso SE
    Mouse Pad Corsair MM800 RGB POLARIS Gaming Mouse Pad
    OS Windows 10 Pro
    Network RouterNighthawk CAX80

    Join Date
    Mar 2020
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    Quote Originally Posted by Blood1 View Post
    For everyone else if your having this problem check your "R-click on start button > Apps and Features" then sort by "Install Date"
    I saw Sonic Radar and Sonic Studio were updated which I don't need so will uninstall them both.
    Unless there are other drivers for Audio we should use?
    Click image for larger version. 

Name:	AF Driver Update.jpg 
Views:	0 
Size:	26.0 KB 
ID:	85239
    What does this have to do with the armoury logo service crashing? That is for audio

  8. #18
    ROG Member Array EnglishEd PC Specs
    EnglishEd PC Specs
    MotherboardPRIME X470-PRO
    ProcessorAMD Ryzen 7 2700X
    Memory (part number)GSkill 16GB DDR4
    Graphics Card #1NVIDIA GeForce GTX 980 Ti

    Join Date
    May 2012
    Reputation
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    Thumbs up Asus invest in your software development, wont be coming back

    Im getting the same thing on my machine, boot and shutting down is incredibly slow now. Seriously, why can't Asus get software right?

    Source
    ArmouryIgoService

    Summary
    Stopped working

    Date
    ‎16/‎06/‎2020 08:45

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\ArmouryIgoSe rvice.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ArmouryIgoService.exe
    Application Version: 1.0.0.1
    Application Timestamp: 5eb25e1b
    Fault Module Name: A010001.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 5eaaa656
    Exception Code: c0000005
    Exception Offset: 0000000000034e72
    OS Version: 10.0.19041.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 1c70
    Additional Information 2: 1c7074a9e8cc5436d08e5b3e4ede1299
    Additional Information 3: b233
    Additional Information 4: b2334e5045ff8c3bcf1f791ed5678a19

    Extra information about the problem
    Bucket ID: 36476f8c9ff944aabcee3cc50ccfe1c7 (2084670494540292551)

    Bucket ID: 36476f8c9ff944aabcee3cc50ccfe1c7 (2084670494540292551)

  9. #19
    New ROGer Array DmitriyS PC Specs
    DmitriyS PC Specs
    MotherboardASUS ROG MAXIMUS XI EXTREME
    Processori9-9900K
    Memory (part number)2x8Gb F4-4000C18D-16GTZR
    Graphics Card #1Palit GeForce GTX 1080 GameRock (NEB1080T15P
    Sound CardROG SupremeFX 8-Channel High Definition Audio CODEC S1220
    MonitorASUS VG248QE (None G-Sync)
    Storage #11024 ГБ SSD M.2 Samsung 970 PRO [MZ-V7P1T0BW]
    Storage #22Тб TOSHIBA DT01ACA200 & 3ТБ TOSHIBA DT01ACA300
    CPU CoolerNoctua NH-D15 chromax.black
    CasePHANTEKS Eclipse P600S Black (PH-EC600PSTG_BK01)
    Power SupplySeasonic PRIME ULTRA 850W TITANIUM RTL (SSR-850TR)
    Keyboard ASUS ROG Claymore
    Mouse ASUS ROG Gladius II Origin
    Mouse Pad ROG Sheath
    OS Windows 10 Pro, Version 20H2
    Network RouterKEENETIC Giga (kn-1010)
    DmitriyS's Avatar
    Join Date
    Dec 2019
    Reputation
    20
    Posts
    33

    ROG MAXIMUS XI EXTREME z390 same problem for me.

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