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  1. #1
    ROG Member Array
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    Nov 2017
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    ASUS ROG GL502vs not charging and now it's dead

    Hello

    Just came across a dead laptop today and really need advise.

    Today when I turned on the laptop, I noticed the battery wasn't charging. I went to troubleshoot the issue with several solutions that I found on the web but none of them worked.

    What I tried was:

    - Change the power outlet
    - Clean the connector
    - Uninstall battery drivers

    After a while trying to look for a solution, the battery discharged completely and now is dead.

    Unfortunately it's not under warranty and it's an internal battery so I'm a bit in a dead end right now.

    This might be a coincidence but had a Windows update yesterday and there was even an update always failing to install, so I don't know if something went off after this.

    Anyway, what should the next step be for solving this?

  2. #2
    ROG Guru: Green Belt Array
    Join Date
    Nov 2012
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    When I get such laptops, I first give the batteries a good charge using an external battery charger (In this case I would remove the battery from the laptop and attach to my shop charger).

    While the battery is charging I would check the output voltage of the wall charger. If bad, replace.

    Once I have a fully charged battery, I would reinstall the battery.

    Connect a known good wall charger.

    Boot-up the laptop and check if it is charging.

    If not, I check the DC-IN socket on the side of the laptop. If good, then I suspect the motherboard is at fault.

    Might be worth taking the laptop to a tech that can perform such testing. Then determine whether you want to put more money into it's repair.

    Good Luck
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  3. #3
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    jdfrench3 thanks for your help

    I don't have a way to check output voltage but I will get one to do this troubleshooting.

    Anyway, even if the battery is dead, isn't the laptop supposed to keep turned on if the charger is plugged-in ?

  4. #4
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    Oh, I just tried using another charger from a Philips monitor, although with a bit less voltage and amperage (19V 2A) and the laptop turned on so the problem is on a faulty charger.

  5. #5
    Moderator Array
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    Feb 2019
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    Hello FabioM,
    Please kindly send your charger to the service center.
    Thank you.

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