Armoury Crate V2.7.8.0 [Report here if any issues]

[Cyrix187]

1. PC

2. Aura Sync products: Crosshair VIII Hero, Strix RTX2080 Ti OC, Strix Flare, ROG Spotlight, ASUS ROG Strix LC 360 RGB (90RC0071-M0UAY0)

3. 3rd-party peripheral, audio, or lighting software: G.Skill Trident Z RGB DIMM Kit 32GB, DDR4-3600, CL17-18-18-38 (F4-3600C17Q-32GTZR), Tower Phanteks Enthoo Luxe with RGB Cable connected to the Mainboard

4. Wired / wireless connection: Monitor is connected via Displayport and the USB 3.0 Upstream ist connected to a USB 3.0 Port on the Mainboard. The ROG Spatha ist wired and wireless, but that makes no difference.

5. Reinstalled Windows? 2 Times in the last 3 months.

6. Windows version & build: Win 10, Version 1909, Build 18363.836

7. Previous version of firmware or software that worked as expected: 4 Months ago my monitor and mouse was in the list in Aura Sync on Armoury Crate and i could control all LEDs. I think it was the 2.6.x Version of Armoury Crate.
At this Time, the Firmware of the Mouse and Dongle was an older one. Now i have 1.8 and 1.4 installed on the both.

8. Clarify your issue as clearly as possible.
I cant see the Monitor and my Mouse (wired or wirless) in the Aura Sync. It dont connect to it. I used the mouse wirelessly, hoping that if the battery runs out, it will reset and it will be recognized, but unfortunately that didn't work.
And my Monitor is in connected correctly and the Aura Sync is on in options from the Monitor, but that didn't work, too.

9. Any screenshots of the issue


10. Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.33
AacAudioHal 1.3.8.0
AacVGA 0.0.2.6
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2

[GeorgeKps]

I like the "if" in the OP as if there's a chance we DON'T have a problem...

Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.11.0
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.04
Patriot Viper RGB 1.00.08

Fresh Windows 10 ver.2004 Install . Crosshair VI Hero, Strix RX580 TOP OC, Asus Claymore (full, with numpad)
Nothing works. I thought i'd reinstall windows 10 since Armoury didn't work so i thought it was Windows 10 that was faulty but this is the result.
I'm never buying Asus again. For a flagship mboard, not only were there BIOS problems, your selling point RGB hardware does NOT work as intended.
Congrats Asus on losing another customer !

[Geroven]

1. PC / Laptop: Laptop - G531GU
2. Aura Sync products: G531GU, ROG STRIX Evolve mouse, ROG Strix Fusion 300 headset



6. Windows version & build: Windows 10, 1909, build: 18353.836

8. Clarify your issue as clearly as possible: The software is half in Chinese, half in English. The ROG STRIX Evolve page is empty(2. screenshot), the ROG STRIX Fusion 300 page has an error message (3. screenshot)
I've tried the following steps:
1. restart the computer
2. reinstall Aura Service and Armoury Crate
9. Any screenshots of the issue



10. Copy and paste your system info from:
Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate service 2.7.10
ASUS Aac_NBDT HAL 2.4.0.0
ASUS Keyboard HAL 1.01.12
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.8.0
AacDispaly 1.1.25

[TheEternaL]

1. PC / Laptop: PC.
2. Aura Sync products: (ROG Rampage V Edition 10, ROG Strix GTX 1080 Ti, ROG Terminal, ROG Strix Flare, ROG Gladius II Origin, ROG Delta).
3. 3rd-party peripheral, audio, or lighting software: None.
4. Wired / wireless connection: Wired Ethernet.
5. Reinstalled Windows?: nope.
6. 6. Windows version & build: Version 2004 OS Build 19041.264.
7. Previous version of firmware or software that worked as expected: Always worked as it should not.
8. Clarify your issue as clearly as possible: The problem is that no matter what effect I set it goes like a lag, it doesn’t flow smoothly as it should. visible on the video. This works on all effects like that. But I noticed that after 10-12 hours of continuous operation, it starts to work smoothly as it should be until the reboot and then again with a delay. A very rare occurrence.
9. Any screenshots of the issue: And so on all devices during synchronization.

1. https://youtu.be/Owc6LaC-fIM
2. https://youtu.be/Nbq10pMxR6M (Sync / No Sync)

10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check.

Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.8.0
AacVGA 0.0.2.6
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2

[matthewjames]

To resolve the remaining 2 issues:
1. Flare issue - might be some data format error.
FInd the directory C:\ProgramData\ASUS\ArmourySDK\Keyboard\ROG STRIX FLARE
1. Copy the “ROG STRIX FLARE” folder and PM me as a zip file for debugging.
2. Delete the “ROG STRIX FLARE” folder. (This action will delete your KB profiles and revert to default settings).
3. Launch Armoury Crate to see if problem is resolved.

2. Aura light effects on the motherboard don’t sync with the system, and cannot be seen under Aura Sync.
A couple of other people encountered this recently and so a solution will released in the next update.
1. Copy the file DeviceHalDetect.dll (link below) to the directory C:\Program Files (x86)\ASUS\ROG Live Service - overwrite old file.
2. Perform a power cycle - shutdown and remove power from wall socket for 5 seconds.
3. Try again and see if the issue is resolved.

Download: https://1drv.ms/u/s!AnVh8ZVQZ-1MhMAs...xmEVg?e=YmK9k9

Dear friend MasterC@ASUS - You are indeed our friend with Armoury Crate still in beta.
To get around this problem I tried returning to the last known working version of ROG Aura Sync v1.07.79 after following the complete [manual w/REVO unistaller] uninstall guide for Armoury Crate beta, and I was not able to defeat a very proliferating "Aura Service is not available" error. That was after removing every last known ASUS ROG directory, programdata folders, and registry install keys of all known products and software NT services including Task Scheduler Library\ASUS [scheduled tasks] on startup/logon.
Out of now a strong sense of desperation, I returned back to forcing the issue with Armoury Crate beta to try to get that working, frustrated again that all further attempts per your outline quoted have still met with disaster.
For your instructions about Flare issue - might be some data error: I too have not observed a directory folder located at the path "C:\ProgramData\ASUS\ArmourySDK\Keyboard\ROG STRIX FLARE" as the higher folder up the tree "C:\ProgramData\ASUS\ArmourySDK\" is totally missing or ArmourySDK is simply not installed.
For your instructions about Aura light effects on the motherboard don't sync with the system, and cannot be seen under Aura Sync: I did download this updated file "DeviceHalDetect.dll", and then renamed this file to "DeviceHalDetect_new.dll".
I also noted that this new file had the size 488kb, and then a few moments later I noted the current old file of the path "C:\Program Files (x86)\ASUS\ROG Live Service\DeviceHalDetect.dll". I the renamed that old file to DeviceHalDetect_old.dll, and observed the 487kb file size that is currently sitting there.
I copied "DeviceHalDetect_new.dll" to the path "C:\Program Files (x86)\ASUS\ROG Live Service" and made an in-place copy of that same file naming it "DeviceHalDetect.dll" effectively using your updated file so I UNDO this change if required, and with good reason!
Before the next step was taken, I further noted that the Task Schedule [System Tools\Task Scheduler\Task Scheduler Library\ASUS] labeled "Framework Service" that triggers at logon the executable "C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe" starts up the Node.js application "ASUS NodeJS Web Framework", and that it looks I think VERY important in order for Armoury Crate beta to work!
Before any change, "ASUS NodeJS Web Framework" is executing fine in my task manager, and the Device tab has changed from the last BIG-GUID.dll file missing error to a new red spinner on the device tab that does not stop. A .jpg screen capture is included of the state of the application, and this started happening after I tried to run 5 times about 10 minutes apart each without rebooting the installer "ArmouryCrateInstallTool.exe" I downloaded earlier.
With this updated file in place, I powered down my system and switched off the power supply and undid the wall plug totally draining all capacitors over about 30 seconds to 1 minute.
I booted backup into windows10 v1909, and noted the same device tab red spinner, but now sadly also the process "ASUS NodeJS Web Framework" is no longer running in my task manager, and the Task Schedule "Framework Service" job will not startup with no matter what compatibility setting or further attempt to start it backup!
This did of course grieve me again, so I reverted this last change going back to the 1kb smaller file "DeviceHalDetect_old.dll" deleting the newer file "DeviceHalDetect.dll" that is there, and renaming "DeviceHalDetect_old - Copy.dll" to the file "DeviceHalDetect.dll" in that same path "C:\Program Files (x86)\ASUS\ROG Live Service". I did this so that the supporting Node.js application would start backup again which it did after reverting the change and rebooting again.
Was this an error on my part to revert the change to this file "DeviceHalDetect.dll" that could very well be holding up that development or testing QA progress for the Armoury Crate beta application?
On an older version of this software, a different provided installer installed the software component "ASUS Framework service" as a 6th and final software component that supports this Armoury Crate beta, and also a 3rd and final windows service (NT Service) that looks critical for the Amroury Crate beta to work!
If you would please kindly help again friend MasterC@ASUS - Did I do this only to cause another issue somewhere else for your changes?
Is there anything further that you know of that I could do here on my user end to do something about this "Red Spinner" device tab, and then leaving the client area blank on the device tab again about 10 to 15 minutes later?
Please if you would also have a look at this notable file also "devicehaldetect.xml" I found in the path "C:\ProgramData\ASUS\DeviceHalDetect".
Do the contents of this file help to diagnose this trouble? Is there another log file I can get to to help Thank you! -matthewjames
<?xml version="1.0" encoding="UTF-8" standalone="no" ?>
<root>
<device key="MB">
<lightingdevicetype>0x10000</lightingdevicetype>
<name>ROG ZENITH EXTREME ALPHA</name>
<guid>E7C8DA76-C9B9-4297-8681-DD878330AFE7</guid>
<count>1</count>
<gen2support>0</gen2support>
</device>
<device key="DRAM">
<lightingdevicetype>0x70000</lightingdevicetype>
<name>Gskill</name>
<guid>4BBABBFE-17CA-4AFA-8959-3B1DEFC4421D</guid>
<count>1</count>
<gen2support>0</gen2support>
</device>
<device key="EXT_HEADER">
<lightingdevicetype>0xF0000</lightingdevicetype>
<name>Extension Card2</name>
<guid>662181CB-F1F8-4AD8-ABDD-3661A51A85C7</guid>
<count>1</count>
<gen2support>0</gen2support>
</device>
<device key="RGB">
<lightingdevicetype>0x00000</lightingdevicetype>
<name>RGB HEADER</name>
<guid>E7C8DA76-C9B9-4297-8681-DD878330AFE7</guid>
<count>1</count>
<gen2support>0</gen2support>
</device>
<device key="ARGB">
<lightingdevicetype>0x11000</lightingdevicetype>
<name>ARGB HEADER</name>
<guid>E7C8DA76-C9B9-4297-8681-DD878330AFE7</guid>
<count>2</count>
<gen2support>0</gen2support>
</device>
</root>

[webgal318]

I have a new Asus FX 505 DY laptop with backlit keyboard. I have been on ASUS tech support for 6 consecutive days because I would like to change the color of the backlight. I have been directed to the download link and support. Before going any further with a list of what I have done so far, do you have a link to download the latest version of Armoury Crate.?

[Jesseinsf]

I have a new Asus FX 505 DY laptop with backlit keyboard. I have been on ASUS tech support for 6 consecutive days because I would like to change the color of the backlight. I have been directed to the download link and support. Before going any further with a list of what I have done so far, do you have a link to download the latest version of Armoury Crate.?

You get the latest from the Windows store. 2.7.8 is the latest which is from the Windows store. Your product support page has version 2.6.5. If you uninstalled Armoury Crate then don't expect it to work correctly. I had this experience every time. My solution is to make sure the BIOS is set to install Armoury Crate on first Windows log-in after Windows Install.

[ROGUE_Strix]

1. PC / Laptop: Laptop
2. Aura Sync products: ROG Strix G (i5th gen / gtx1650)
3. 3rd-party peripheral, audio, or lighting software: Sonic Studio
4. Wired / wireless connection: Wireless
5. Reinstalled Windows?: Nope
6. Windows version & build: Windows 10 2004
7. Previous version of firmware or software that worked as expected: Previous version before 2.7.8.0
8. Clarify your issue as clearly as possible

After Armoury Crate got an update - Sonic studio app isn't working, not detecting as well
Aura Sync is not working - not detecting my device
CPU stats seems to be inaccurate
System tray apps not showing
Rainbow light option never been fixed from any version released

9. Any screenshots of the issue


10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check
Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.03.50
Armoury Crate service 2.7.10
ASUS Aac_NBDT HAL 2.4.0.0

[Jesseinsf]

It's a great idea to have Armoury Crate but get rid of the useless tabs like the Game Library and Featured tabs. Why do we need a game launcher to open another game launcher which then will start the game. Is would be better to have the game launchers that belong to each game in the Game library. But still, we don't spend a lot of time in the Armoury Crate app to even find that useful. The featured tab is an advertising joke. If you have to advertise then you might want to display products that are relevant to the products the user has, like accessories or addons relevant to the products detected.

[MasterC@ROG]

Thanks for your feedback. Apart from the deals on offer, the Featured tab does actually show info that is relevant to your products, you can find games from Gamesplanet which support Aura Sync.

More info here: https://rog.asus.com/articles/news/s...ilable-at-rog/

It's a great idea to have Armoury Crate but get rid of the useless tabs like the Game Library and Featured tabs. Why do we need a game launcher to open another game launcher which then will start the game. Is would be better to have the game launchers that belong to each game in the Game library. But still, we don't spend a lot of time in the Armoury Crate app to even find that useful. The featured tab is an advertising joke. If you have to advertise then you might want to display products that are relevant to the products the user has, like accessories or addons relevant to the products detected.