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  1. #131
    New ROGer Array
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    May 2020
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    Sudden Issues with 7/15/20 updates

    1. PC / Laptop: PC (Prime X470 Pro)
    2. Aura Sync products: Gladius II Origin, STRIX Flare Cherry MX Brown
    3. 3rd-party peripheral, audio, or lighting software: N/A
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: No
    6. Windows version & build: 1903 - 18362.959
    7. Previous version of firmware or software that worked as expected: Lighting Service before 07/15/20 Update
    8. Clarify your issue as clearly as possible:
    -Aura Sync lighting modes are completely locked
    -No devices are listed as Aura Sync Compatible
    -RGB Lighting is turned on, but is in a default rainbow cycle

    9. Any screenshots of the issue
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    10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check
    Item Version
    ---- -------
    Armoury Crate UWP App 2.7.13.0
    ROG Live Service 1.1.0.0
    AURA Service (Lighting Service) 3.04.13
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.17.0
    ASUS Keyboard HAL 1.01.21
    ASUS MB Peripheral Products 1.0.31
    ASUS Mouse HAL 1.1.0.23
    ASUS MousePad HAL 1.0.1.1
    AacAudioHal 1.2.4
    AacDispaly 1.1.25
    AacVGA 0.0.2.6
    CosairDram 1.0.13
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    ENE RGB HAL 1.1.23.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_M2_HAL 1.0.5.0
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.3.0
    Patriot Viper M2 SSD RGB 1.0.5.1
    Patriot Viper RGB 1.00.08

  2. #132
    New ROGer Array
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    Mar 2020
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    Exclamation A million $ advice

    ASUS! Your "devs" should've stop using addictive drugs, it's bad for business! I can't believe your final solution for this issue is the OS reinstall! It's a joke...a real bad one.

  3. #133
    Banned Array
    Join Date
    Jul 2015
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    96

    A reinstall wont work their software is litterally broken i reverted back to old image that was working fine before update, and it just broke again heck i just discovered it has been more broken then i thought before previously cos PC just boots up with static color then would turn to rainbow now for some reason it loads rainbow on cold boot again but upon entering windows it changes to crappy rainbow effect thinking my fan leds have 120 leds instead of 16 and then it only lights up 1 led per fan every few boots this is not an hardware issue its a software issue the software issue being armory crate.

    And why has there been no update yet even tho this has been reported 24 hours ago ? can you for the love of god stop pushing out beta updates and least test before you launch an update and push a rollback update already i cannot disable auto update or revert to older vision this is idiotic......

  4. #134
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
    20
    Posts
    153

    Same problem here errror 12 cant update my rog chakram mouse, and becouse i cant update i cant change any settings on the mouse buttons etc, and becouse this software is buggy as hell if you unistall it you still have a ton of services, the 15/07/2020 , killed a already bad software, at least gives a proper unnistaller for cleaning this mess.

    have rog claymore, rog chakram, X299 rampage encore, the mouse cant update and RGB

    fix it

  5. #135
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
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    20
    Posts
    153

    Created a topic in reddit, asus needs to fix this..............

    https://www.reddit.com/r/ASUS/commen..._armory_crate/

    FIX IT

    here are my diagnostics:

    Item Version
    ---- -------
    Armoury Crate UWP App 2.7.13.0
    ROG Live Service 1.1.0.0
    AURA Service (Lighting Service) 3.04.13
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    ASUS Keyboard HAL 1.01.21
    ASUS Mouse HAL 1.1.0.17
    AacVGA 0.0.2.6
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    ENE RGB HAL 1.1.23.0
    ENE_EHD_M2_HAL 1.0.5.0
    ENE_ESD_ASM_HAL 1.0.9.5
    PHISON HAL 1.0.3.0
    Patriot Viper DRAM RGB 1.0.8.2
    Patriot Viper M2 SSD RGB 1.0.5.1

  6. #136
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    120
    Posts
    1,732

    The mouse issues should be resolved, try updating again and remember to unsync before going to settings. Sorry about that guys.
    Last edited by MasterC@ROG; 07-17-2020 at 02:41 PM.

  7. #137
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
    20
    Posts
    153

    Quote Originally Posted by MasterC@ASUS View Post
    The mouse issues should be resolved, try updating again and remember to unsync before going to settings. Sorry about that guys.
    yep they are, thanks for the fast correction, becouse if this happens you cant use the software to adjust dpis etc, once more thanks

    My claymore after i restart sometimes does not maintain the RGB sync profile (reverting to a single random fixed color), overall this updated introduced some minor bugs for every one regarding sync on devices


    when is this software gets out of beta ?


    cheers
    Last edited by MasterC@ROG; 07-17-2020 at 02:49 PM.

  8. #138
    Banned Array
    Join Date
    Jul 2015
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    12
    Posts
    96

    Still waiting for a fix for my rgb this is frustating does not load the rgb profiles properly and totaly ignores it.

  9. #139
    ROG Member Array
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    14

    1. PC / Laptop: PC Asus Maximus XI Formula
    2. Aura Sync products: N/A
    3. 3rd-party peripheral, audio, or lighting software: ICUE, NZXT CAM
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: No
    6. Windows version & build: 2004 OS Build 19041.388
    7. Previous version of firmware or software that worked as expected: Lighting Service before 07/15/20 Update
    8. Clarify your issue as clearly as possible:
    -Aura Sync lighting modes are completely locked
    -No devices are listed as Aura Sync Compatible
    9. Any screenshots of the issue
    10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check
    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.0.0
    AURA Service (Lighting Service) 3.04.13
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.17.0
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.2.6
    CosairDram 1.0.13
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    ENE RGB HAL 1.1.23.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_HAL 1.00.02
    ENE_EHD_M2_HAL 1.0.5.0
    ENE_EHD_SSS_HAL 1.0.2.0
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.3.0
    Patriot Viper DRAM RGB 1.0.8.2
    Patriot Viper M2 SSD RGB 1.0.5.1
    Miniatura de Adjuntos Miniatura de Adjuntos Capture.PNG  

    2.PNG  

    Last edited by xufos69; 07-17-2020 at 02:31 PM.

  10. #140
    New ROGer Array
    Join Date
    Mar 2020
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    5

    For me the "Error 12" fixed and HAL/HTML/Device SDK updated!! FInally!

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