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Thread: RMA Problems

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  1. #1
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    RMA Problems

    I sent in my Asus GL502VM for repairs in early march due to a hard drive failure, I paid to have it looked at and then paid what was asked for repairs. It then took until 4/29 for my laptop to be repaired, at which point it has sat at the waiting for courier to pick up message. I sent an email earlier this month about this to the support team who responded that there were minor delays in courier service. I then called yesterday to see if there were any further updates on my case where the customer support person said he had to email the service technician for further information. I just received an email this morning however that is a repeat repair quotation and when I checked my Asus RMA status it is now back at the very first status saying that I need to pay the repair charge. I need someone to get back to me as to when my laptop will be shipped.

    RMA: *** Edited by cl-Albert 5/28/20 ***
    Serial Number: *** Edited by cl-Albert 5/28/20 ***
    Last edited by cl-Albert; 05-28-2020 at 05:00 PM.

  2. #2
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    Quote Originally Posted by Mattgyver99 View Post
    I sent in my Asus GL502VM for repairs in early march due to a hard drive failure, I paid to have it looked at and then paid what was asked for repairs. It then took until 4/29 for my laptop to be repaired, at which point it has sat at the waiting for courier to pick up message. I sent an email earlier this month about this to the support team who responded that there were minor delays in courier service. I then called yesterday to see if there were any further updates on my case where the customer support person said he had to email the service technician for further information. I just received an email this morning however that is a repeat repair quotation and when I checked my Asus RMA status it is now back at the very first status saying that I need to pay the repair charge. I need someone to get back to me as to when my laptop will be shipped.

    RMA: *** Edited by cl-Albert 5/28/20 ***
    Serial Number: *** Edited by cl-Albert 5/28/20 ***
    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. I've looked into your RMA, and noticed that a our repair team is waiting for your confirmation for the repairs. Please email me if you haven't had contact with them.

    My email is cl-adrian@asus.com.:
    Last edited by cl-Albert; 05-28-2020 at 05:00 PM.

  3. #3
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    Adrian,

    Thank you for the quick reply, I have sent you an email with more information about my RMA troubles.

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