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  1. #1
    New ROGer Array gstrouzas PC Specs
    gstrouzas PC Specs
    Laptop (Model)Rog STRIX
    MotherboardG731GW
    ProcessorIntel(R) Core(TM) i7-9750H @ 2.6Ghz
    Memory (part number)2x16GB M471A2K43CB1-CTD (2666Mhz)
    Graphics Card #1Intel(r) UHD Graphics 630
    Graphics Card #2nVidia GeForce RTX2070 (8GB)
    Monitor17.3 FHD with 144Hz
    Storage #1Samsung 970 Pro m.2 NVME 1TB
    Storage #2Samsung 860 QVO 4TB
    Accessory #1 Rog Strix Arion NVME Enclosure (256GB)
    Accessory #2 ROG Eye 1080p 60fps USB Webcam
    Accessory #3 ROG Strix Carry gaming mouse

    Join Date
    Jan 2020
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    Asus ROG Strix G731GW Aura Service Update to V3.04.02 Failed

    Hi From Greece.
    My Laptop is Strix Hero 3. The model is G731GW (i7 -9750H with the RTX2070 and 144hz screen).

    I have an issue regarding the update of Aura Service . Tried to update the to version 3.04.02 (15/05/2020) but failed.
    When i press the update button it starts the update ("Updating your App") but half the way it stops.
    No error message or something. Just stops.


    Plz Advice

    https://drive.google.com/file/d/1FDO...ew?usp=sharing

  2. #2
    Moderator Array
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    Feb 2019
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    Hello gstrouzas,
    May you try to update the Armoury Crate first then see if the Aura Service can be updated?
    Thank you.

  3. #3
    New ROGer Array
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    Aug 2019
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    Have your problem solved? Same here happening on ROG Strix G531

    Quote Originally Posted by gstrouzas View Post
    Hi From Greece.
    My Laptop is Strix Hero 3. The model is G731GW (i7 -9750H with the RTX2070 and 144hz screen).

    I have an issue regarding the update of Aura Service . Tried to update the to version 3.04.02 (15/05/2020) but failed.
    When i press the update button it starts the update ("Updating your App") but half the way it stops.
    No error message or something. Just stops.


    Plz Advice

    https://drive.google.com/file/d/1FDO...ew?usp=sharing
    If solved then please reply..Because i'm facing the same issue.

  4. #4
    New ROGer Array
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    Jul 2019
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    Quote Originally Posted by yashkirtiraj View Post
    If solved then please reply..Because i'm facing the same issue.
    I solved the issue by using the tool: https://support.microsoft.com/en-ca/...led-or-removed

    Open the tool and choose difficulty uninstalling click next and choose Aura Service and it will take a little while to fix the issue, just be patient.

    Afterwards go back to Update center in Armory crate and update it should work.

    The problem stems from the updater unable to uninstall the old service due to corruption or something and the tool from MS fixes that problem.
    Last edited by azukayx; 06-29-2020 at 02:09 PM.

  5. #5
    New ROGer Array
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    Quote Originally Posted by azukayx View Post
    I solved the issue by using the tool: https://support.microsoft.com/en-ca/...led-or-removed

    Open the tool and choose difficulty uninstalling click next and choose Aura Service and it will take a little while to fix the issue, just be patient.

    Afterwards go back to Update center in Armory crate and update it should work.

    The problem stems from the updater unable to uninstall the old service due to corruption or something and the tool from MS fixes that problem.
    Hello,
    i got the same problem. When i use the Microsoft Tool i have 7 ASUS AURA Entries :

    1. ASUS AURA Display Component
    2. ASUS AURA Extension Card Hal
    3. ASUS AURA Headset Component
    4. ASUS AURA Motherboard Hal
    5. ASUS AURUA Odd Component
    6. ASUS AURA SDK
    7. ASUS AURA VGA Component

    Which of the entries is the AURA SERVICE ?
    Do i have to uninstall each single component beginning with ASUS AURA ?

    Greetings from Germany

    S.Neumann

  6. #6
    New ROGer Array
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    Quote Originally Posted by sebi1960 View Post
    Hello,
    i got the same problem. When i use the Microsoft Tool i have 7 ASUS AURA Entries :

    1. ASUS AURA Display Component
    2. ASUS AURA Extension Card Hal
    3. ASUS AURA Headset Component
    4. ASUS AURA Motherboard Hal
    5. ASUS AURUA Odd Component
    6. ASUS AURA SDK
    7. ASUS AURA VGA Component

    Which of the entries is the AURA SERVICE ?
    Do i have to uninstall each single component beginning with ASUS AURA ?

    Greetings from Germany

    S.Neumann
    Scroll down you should see Aura service, it doesnt have asus in front of it.

    Click image for larger version. 

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  7. #7
    New ROGer Array
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    Hello,
    thanks for your quick answer.
    I don´t have Aura Service in the List.
    Do you have a tip what to do ?
    Thanks
    Miniatura de Adjuntos Miniatura de Adjuntos Aura 2.jpg  

    Aura 1.jpg  

    Aura 3.jpg  


  8. #8
    New ROGer Array
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    Do you have an asus laptop or motherboard?

    I mean the other option is you just download and install Aura service by itself.

  9. #9
    New ROGer Array
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    Hello,
    i got a Asus ROG STRIX SCAR III (GW731).
    I didn´t find a download for the Aura Service.
    Thanks for helping.
    Greetings from Germany

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