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  1. #101
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    I did some testing and figured out that this issue is occurs only when headphones or speakers 3.5mm audio mini-jack is plugged into rear audio output or front audio panel output. If output is empty (no audio mini-jack is plugged in) - then issue is not occurs but as soon as I plug speakers or headphones in rear or front audio output - problem appears. I guess this is because motherboard measuring speakers\headphones impedance each time Windows boot (which motherboard won't do if Realtek audio drivers are not installed or audio mini-jack is not plugged in).
    P.S.
    This is not broken rear audio output, because same happens with front audio output.
    This is not affecting SPDIF output by obvious reason.

    ASUS support employee offered me to try RMA my APEX XIII board because ASUS believe this is a hardware malfunction. But I really don't want to deal with my local retailer because of their doubtful "honest" reputation. Any idea how to make a workaround without uninstalling the drivers?
    Last edited by Rocket Scientist; 07-24-2021 at 03:31 AM.

  2. #102
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    3.5mm 5.1 speakers (back) and headphones (front). Issues: system sounds delay and clipping, audio controller late activation on boot, random static bursts.

    Tried BIOS 1007 (posted yesterday for the whole z590 lineup I think) and USB audio seems a bit more responsive when woken to play system sounds tho theres still a delay. The other issues persist

  3. #103
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    Quote Originally Posted by MoKiChU View Post
    Hi everyone,

    I remind you that I do not work for ASUS.

    If you have an issue that occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support, they will forward to Realtek, A-Volute (SS3) and/or Xperi (DTS) if they manage to reproduce your issue.
    Sorry for the thread-jack. We know you didn't personally engineered the USB subsystem for this chipset

  4. #104
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD NVMe Samsung 970 EVO Plus 500GB
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    Quote Originally Posted by vermis View Post
    Sorry for the thread-jack. We know you didn't personally engineered the USB subsystem for this chipset
    Hi,

    No worries, if the purpose of the posts is just to share your experience, that doesn't bother me at all, on the contrary, that's what it is for.

    What bothers me is that some people report issue in this thread then expect an ASUS staff action to fix their issues (because they think this is an official feedback thread), while there is no point in report issue here hoping that issues will be fixed, they need report issue to ASUS staff by opening a ticket with ASUS Support (and/or by posting in ROG Care section : ROG Care).


    For those who are interested, if you want troubleshoot drivers side, the UAD/DCH drivers being modular, you can try to install your drivers by these different types of install from the most complete to the lightest in order to try to identify the root cause :

    - Full : Follow scrupulously your CLEANUP process then your INSTALL process.

    - Full without SS3 apps : Uninstall Sonic Studio III & Sonic Radar III (Start > Settings > Apps) then restart your PC.

    - Full without DTS app : Uninstall DTS Sound Unbound (Start > Settings > Apps) then restart your PC.

    - Realtek Only (equalizer in Realtek Audio Control will not work) : Delete the ThirdParty folder from AUDIO_Realtek_USB_UAD_ASUS_ROG_SS3-DTS_MB_v6.3.9600.xxxx folder then follow scrupulously your CLEANUP process then your INSTALL process (without installing SS3 & DTS apps).

    - Minimal (such as Microsoft built-in drivers, without Realtek app) : Follow scrupulously your CLEANUP process > Right click on RtDUsbAD_asus.inf (in AUDIO_Realtek_USB_UAD_ASUS_ROG_SS3-DTS_MB_v6.3.9600.xxxx\Realtek\CodecUsb_xxxx folder) > Install > Wait for the message "The operation completed successfully" or for restart request.
    Last edited by MoKiChU; 07-30-2021 at 06:06 PM.

  5. #105
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    Quote Originally Posted by Rocket Scientist View Post
    Hi guys. I have sound driver related problem with Z590 Maximus XIII Apex too.
    When audio driver is installed, no matter if this is a driver from product page or from this thread, I get screen signal loss, usb devices and onboard usb audio takes longer to "initialize" on desktop after Windows 10 boot. Even PS/2 keyboard not responding sometimes. Also with driver installed sometimes WIndows 10 boots longer, it's like 10-15 seconds longer than regular boot.

    As soon as I uninstall audio driver - seems like everything is fine. I really don't want to RMA motherboard. Is there anything I can try to solve this issue?

    Here is video:


    i7 11700K, ROG MAXIMUS XIII APEX, G.SKILL F-4000C19-8GTZKW, Gigabyte GTX 1660S Gaming OC, EVGA SuperNOVA 1000 P2, Win 10
    This signal screen loss, do you have this outside of the start up as well? Cause I've been losing signal randomly for a split moment once a day on average and the troubleshooting been driving me nuts. Never considered it might be the audio drivers of all things...

  6. #106
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    Quote Originally Posted by Nuckels View Post
    This signal screen loss, do you have this outside of the start up as well? Cause I've been losing signal randomly for a split moment once a day on average and the troubleshooting been driving me nuts. Never considered it might be the audio drivers of all things...
    Happens only right after Windows boots and only if Realtek audio drivers installed. Audio device does delayed start and usb devices also hangs in this moment. Never happens after WIndows boot, gaming or surfing - not a single time. As far as I know this problem is only ALC 4080 codec related but not only on ASUS mobos. I saw posts from Z590 Gigabyte owners who also have ALC 4080 onboard. People with ALC 4082 (e.g. Z590 Maximus Hero XIII) don't have this issue.

  7. #107
    ROG Enthusiast Array 74lobster PC Specs
    74lobster PC Specs
    MotherboardAsus ROG Maximus XIII Hero
    Memory (part number)G.Skill F4-3600C16D-32GTZNC - 64GB
    Graphics Card #1Gigabyte GeForce RTX 3070 GAMING OC 8GB
    MonitorEizo EV3237
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    Storage #2Seagate Ironwolf Pro - 4 TB - SATA 6 Gbit/s - 7200 rpm
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    Quote Originally Posted by MoKiChU View Post
    Hi everyone,

    The Third Party DTS APO4x Service SoftwareComponent Driver have been updated.


    Thread, post & drivers packages updated.
    Hi MoKiChU, there is a way to update the drivers WITHOUT installing the Sonic Studio drivers ?

    Thanks in advance.

  8. #108
    ROG Enthusiast Array 74lobster PC Specs
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    MotherboardAsus ROG Maximus XIII Hero
    Memory (part number)G.Skill F4-3600C16D-32GTZNC - 64GB
    Graphics Card #1Gigabyte GeForce RTX 3070 GAMING OC 8GB
    MonitorEizo EV3237
    Storage #1Samsung NVMe 980 Pro
    Storage #2Seagate Ironwolf Pro - 4 TB - SATA 6 Gbit/s - 7200 rpm
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    Quote Originally Posted by MoKiChU View Post
    Hi,

    Follow the Realtek Only troubleshoot process from this post : https://rog.asus.com/forum/showthrea...e12#post839223
    Problem solved.

    Thanks again.

  9. #109
    ROG Guru: White Belt Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® 10th Generation Core™ i5-10600K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
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    Thanks MoKiChU

  10. #110
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD NVMe Samsung 970 EVO Plus 500GB
    Storage #2SSD NVMe Samsung 960 EVO 250GB | SSD NVMe Corsair Force MP510 240GB | SSHD AHCI Seagate FireCuda 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
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    OS Windows 11 64 bit 21H2/CO/22000.x
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    Hi everyone,

    - Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS MB) :
    Drivers : 6.3.9600.2290 WHQL [04/06/2021]

    Third Party Drivers :

    SS3|SSVM Extension Driver : 1.3.14.0 WHQL [27/05/2021]
    SS3|SSVM VAD Media Driver : 10.38.41.588 WHQL [06/08/2019]
    SS3 APO SoftwareComponent Driver : 3.3.3.0 WHQL [26/05/2021]
    DTS SU Standalone Extension Driver : 1.6.105.0 WHQL [22/06/2021]
    Download : Link

    - Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS TRX40 MB) :
    Drivers : 6.3.9600.2290 WHQL [04/06/2021]

    Third Party Drivers :

    SS3|SSVM Extension Driver : 1.3.14.0 WHQL [27/05/2021]
    SS3|SSVM VAD Media Driver : 10.38.41.588 WHQL [06/08/2019]
    SS3 APO SoftwareComponent Driver : 3.3.3.0 WHQL [26/05/2021]
    DTS SU Extension Driver : 1.1.68.0 WHQL [09/12/2020]
    DTS APO4x Service SoftwareComponent Driver : 1.6.17.0 WHQL [05/07/2021]
    DTS APO4x Core SoftwareComponent|SoftwareDevice Driver : 1.7.12.0 WHQL [24/07/2021]
    Download : Link

    - Realtek USB Audio Drivers (UAD - ASUS PRIME DTSX Ultra MB) :
    Drivers : 6.3.9600.2290 WHQL [04/06/2021]

    Third Party Drivers :

    DTSX Ultra Extension Driver : 1.6.105.0 WHQL [22/06/2021]
    DTSX Ultra HSA SoftwareComponent Driver : 1.9.1.0 WHQL [11/09/2020]
    DTS APO4x Service SoftwareComponent Driver : 1.6.17.0 WHQL [05/07/2021]
    DTS APO4x Core SoftwareComponent|SoftwareDevice Driver : 1.7.12.0 WHQL [24/07/2021]
    Download : Link


    Thread updated.
    Last edited by MoKiChU; 09-15-2021 at 08:05 PM.

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