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  1. #1
    ROG Junior Member Array
    Join Date
    Dec 2017

    ASUS ARMURY CRATE - How a company like ASUS deem this acceptable?

    The software is absolutely shambles, it is worst than something made by someone just learning how to code via YouTube Tutorials, it does not run properly giving issues saying error connecting, it does not even recognize peripherals, it is totally worthless.

    Can someone from Asus come and explain how a serious manufacturer can justify such as lack of service? For a £2xx MotherBoard with a broken software? Buggy is something totally useless is something else...Windows store reviews are the same as feedback here yet there is no action taken whilst grabbing £2xx for a motherboard with a "gaming" brand on it with a software made by some 12 years old?

    Come on...Asus get your act together this is pathetic!

  2. #2
    New ROGer Array
    Join Date
    May 2020

    It's nothing less than obnoxious. I suspect Asus's marketing budget outweighs their engineering budget, because none of the fancy ROG products (or their related software) ever come close to delivering on their promises. Armoury Crate is a hellscape, Aura Sync has been broken for years, and even when any of their software does work, it's completely inconsistent. RGB DRAM might be detected on one bootup, but who knows about the next bootup. Or you might spend lots of time setting up your per-area RGB settings in Aura Sync so that everything is just right, only to find that all your configs have disappeared after you restart your PC.

    Suffice it to say that I'm not buying Asus products for any of my future builds. Gigabyte or MSI seem to be a better move by far these days.

    It's a shame, since I've been an Asus customer since my first build back when I was 14. But I can't justify paying premium money for a motherboard when the attitude seems to be "we've already got your cash for the hardware, who cares if our supporting software is broken".
    Last edited by baconmania; 05-31-2020 at 08:21 AM.

  3. #3
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    Laptop (Model)N/A
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16 - 128GB (4x32)
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 980 Pro M.2 PCIe SSD 1TB
    Storage #2Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerLian Li Galahad 360 (3x Uni fan SL120)
    CaseLian Li PC-011 Dynamic XL (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Creative GigaWorks T40 Series II
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 2x Logitech BRIO ULTRA HD PRO WEBCAM
    Accessory #3 7 Uni Fan SL120 fans for PC case
    Jesseinsf's Avatar
    Join Date
    Mar 2019

    How was the software originally installed? Was it downloaded and installed from the support website?

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