Results 1 to 6 of 6
  1. #1
    ROG Member Array daydr3am3r PC Specs
    daydr3am3r PC Specs
    Laptop (Model)ASUS ZenBook Pro UX501VW
    MotherboardROG MAXIMUS XI HERO (WI-FI)
    ProcessorIntel® Core™ i7-9700K Coffee Lake, 3.60GHz
    Memory (part number)DDR4 Corsair Vengeance 4x8GB 3200MHz
    Graphics Card #1ASUS GeForce® GTX 1080 Ti STRIX, 11GB GDDR5X
    MonitorAsus ROG PG278QR
    CPU CoolerNoctua NH-D15
    CaseBe quiet! Dark Base 900, FullTower
    Power SupplyCorsair HX750i, 750W, 80 PLUS Platinum
    Keyboard SteelSeries APEX 350
    Mouse SteelSeries Rival 700
    Headset SteelSeries Arctis 7
    Headset/Speakers Microlab FC530U
    OS Windows 10 Pro
    Network RouterAC1750 TP-Link Archer C7, Gigabit, Dual Band

    Join Date
    Oct 2018
    Reputation
    10
    Posts
    10

    ASUS Sonic Studio 3 / Realtek HD Driver Sound Issue

    Hi everyone,

    1 or so week ago I started having problems with Sonic Studio 3. Specifically, it started crashing randomly and no matter what changes I made, nothing worked.

    I reinstalled Sonic Studio 3 (currently I have v3.16.9.0 installed) and Sonic Radar 3 but nothing changed. I tried reinstalling the audio driver, but again, nothing changed.

    Moreover, now in some games and apps, when I use the speakers (I have multiple audio devices) the sound is incredibly low. There are games where I have to tune up the sound to max and still I barely hear anything.

    Also, if I try to activate the Audio Enhancements in Windows, the output automatically changes to headphones, even though technically the speakers remain selected.

    Any ideas? I am using Windows 10 Pro x64, up to date (2004) on this:

    Motherboard: ROG MAXIMUS XI HERO (WI-FI)
    Processor: Intel® Core™ i7-9700K Coffee Lake, 3.60GHz
    Memory (part number): DDR4 Corsair Vengeance 4x8GB 3200MHz
    Graphics Card #1: ASUS GeForce® GTX 1080 Ti STRIX, 11GB GDDR5X
    Monitor: Asus ROG PG278QR
    CPU Cooler: Noctua NH-D15
    Case: Be quiet! Dark Base 900, FullTower
    Power Supply: Corsair HX750i, 750W, 80 PLUS Platinum
    Keyboard: SteelSeries APEX 350
    Mouse: SteelSeries Rival 700
    Headset: SteelSeries Arctis 7
    Headset/Speakers: Microlab FC530U
    OS: Windows 10 Pro
    Network Router: AC1750 TP-Link Archer C7, Gigabit, Dual Band

  2. #2
    ROG Member Array daydr3am3r PC Specs
    daydr3am3r PC Specs
    Laptop (Model)ASUS ZenBook Pro UX501VW
    MotherboardROG MAXIMUS XI HERO (WI-FI)
    ProcessorIntel® Core™ i7-9700K Coffee Lake, 3.60GHz
    Memory (part number)DDR4 Corsair Vengeance 4x8GB 3200MHz
    Graphics Card #1ASUS GeForce® GTX 1080 Ti STRIX, 11GB GDDR5X
    MonitorAsus ROG PG278QR
    CPU CoolerNoctua NH-D15
    CaseBe quiet! Dark Base 900, FullTower
    Power SupplyCorsair HX750i, 750W, 80 PLUS Platinum
    Keyboard SteelSeries APEX 350
    Mouse SteelSeries Rival 700
    Headset SteelSeries Arctis 7
    Headset/Speakers Microlab FC530U
    OS Windows 10 Pro
    Network RouterAC1750 TP-Link Archer C7, Gigabit, Dual Band

    Join Date
    Oct 2018
    Reputation
    10
    Posts
    10

    Thanks for the help.
    I followed all the steps and I managed to get the sound to some acceptable levels. However, I now am in the same situation as I was before - SS3 was OK on first run but when I tried to change the profiles (Music, Movie, etc.) nothing changed.
    I closed it and when I tried to run it again I get the same error as before.
    Click image for larger version. 

Name:	Annotation 2020-06-14 144215.png 
Views:	5 
Size:	47.0 KB 
ID:	85256
    And some apps / games still have incredibly low sound.
    Any ideas?

  3. #3
    ROG Member Array daydr3am3r PC Specs
    daydr3am3r PC Specs
    Laptop (Model)ASUS ZenBook Pro UX501VW
    MotherboardROG MAXIMUS XI HERO (WI-FI)
    ProcessorIntel® Core™ i7-9700K Coffee Lake, 3.60GHz
    Memory (part number)DDR4 Corsair Vengeance 4x8GB 3200MHz
    Graphics Card #1ASUS GeForce® GTX 1080 Ti STRIX, 11GB GDDR5X
    MonitorAsus ROG PG278QR
    CPU CoolerNoctua NH-D15
    CaseBe quiet! Dark Base 900, FullTower
    Power SupplyCorsair HX750i, 750W, 80 PLUS Platinum
    Keyboard SteelSeries APEX 350
    Mouse SteelSeries Rival 700
    Headset SteelSeries Arctis 7
    Headset/Speakers Microlab FC530U
    OS Windows 10 Pro
    Network RouterAC1750 TP-Link Archer C7, Gigabit, Dual Band

    Join Date
    Oct 2018
    Reputation
    10
    Posts
    10

    Quote Originally Posted by MoKiChU View Post
    Hi,

    Re-follow scrupulously the CLEANUP process then INSTALL process, but this time to prevent Windows Update from generating a drivers install conflict, disable your Internet connection from the start of the INSTALL process (before cleanup step) until the end of drivers install of the INSTALL process (after the restart). For the next drivers packages that I would release, you will can directly follow the UPDATE process.
    Thanks again for your help and sorry for the late reply.
    I followed the steps provided but unfortunately the result is the same.
    Moreover, although not sure if related or not, now ASUS GPU Tweak stopped working and reinstalling it did not help...

  4. #4
    ROG Member Array esarhaddon PC Specs
    esarhaddon PC Specs
    MotherboardROG STRIX Z390-e Gaming
    Processori7 8700K
    Memory (part number)CRM5522
    MonitorVA1912wb
    CPU CoolerHyper 212
    esarhaddon's Avatar
    Join Date
    Nov 2018
    Reputation
    10
    Posts
    8

    Thumbs up Old problem never addressed.

    Quote Originally Posted by daydr3am3r View Post
    Hi everyone,

    1 or so week ago I started having problems with Sonic Studio 3. Specifically, it started crashing randomly and no matter what changes I made, nothing worked.

    I reinstalled Sonic Studio 3 (currently I have v3.16.9.0 installed) and Sonic Radar 3 but nothing changed. I tried reinstalling the audio driver, but again, nothing changed.

    Moreover, now in some games and apps, when I use the speakers (I have multiple audio devices) the sound is incredibly low. There are games where I have to tune up the sound to max and still I barely hear anything.

    Also, if I try to activate the Audio Enhancements in Windows, the output automatically changes to headphones, even though technically the speakers remain selected.

    Any ideas? I am using Windows 10 Pro x64, up to date (2004) on this:

    Motherboard: ROG MAXIMUS XI HERO (WI-FI)
    Processor: Intel® Core™ i7-9700K Coffee Lake, 3.60GHz
    Memory (part number): DDR4 Corsair Vengeance 4x8GB 3200MHz
    Graphics Card #1: ASUS GeForce® GTX 1080 Ti STRIX, 11GB GDDR5X
    Monitor: Asus ROG PG278QR
    CPU Cooler: Noctua NH-D15
    Case: Be quiet! Dark Base 900, FullTower
    Power Supply: Corsair HX750i, 750W, 80 PLUS Platinum
    Keyboard: SteelSeries APEX 350
    Mouse: SteelSeries Rival 700
    Headset: SteelSeries Arctis 7
    Headset/Speakers: Microlab FC530U
    OS: Windows 10 Pro
    Network Router: AC1750 TP-Link Archer C7, Gigabit, Dual Band
    This is a very old problem but in standard ASUS style, they continue to use third-party stuff without ever figuring out what happened or how to fix it. It is now 2022 and I have almost an identical problem on an ASUS MoBo with a Realtek audio chip and A faulty Sonic Studio install or removal. I finally found on Reddit some Windows Power Shell commands that partially removed the problem for me, but I still can not get the Back (pink) audio socket to produce any sound. And as usual, I have talked extensively to CS and though they insure that I was talking to the correct person, I still after over a week not only don't have a resolution, but it took me talking to 6 different people over the course of many days repeatedly asking for a case number and finally after a 15-minute discussion with the last guy he finally gave me a case number, but even he had to be asked multiple times before providing the number. I have caught ASUS engaging in multiple cases of what I consider Fraud and most of the time other than promises to resolve the issue, they do not and I hear nothing.

  5. #5
    ROG Member Array daydr3am3r PC Specs
    daydr3am3r PC Specs
    Laptop (Model)ASUS ZenBook Pro UX501VW
    MotherboardROG MAXIMUS XI HERO (WI-FI)
    ProcessorIntel® Core™ i7-9700K Coffee Lake, 3.60GHz
    Memory (part number)DDR4 Corsair Vengeance 4x8GB 3200MHz
    Graphics Card #1ASUS GeForce® GTX 1080 Ti STRIX, 11GB GDDR5X
    MonitorAsus ROG PG278QR
    CPU CoolerNoctua NH-D15
    CaseBe quiet! Dark Base 900, FullTower
    Power SupplyCorsair HX750i, 750W, 80 PLUS Platinum
    Keyboard SteelSeries APEX 350
    Mouse SteelSeries Rival 700
    Headset SteelSeries Arctis 7
    Headset/Speakers Microlab FC530U
    OS Windows 10 Pro
    Network RouterAC1750 TP-Link Archer C7, Gigabit, Dual Band

    Join Date
    Oct 2018
    Reputation
    10
    Posts
    10

    Quote Originally Posted by esarhaddon View Post
    This is a very old problem but in standard ASUS style, they continue to use third-party stuff without ever figuring out what happened or how to fix it. It is now 2022 and I have almost an identical problem on an ASUS MoBo with a Realtek audio chip and A faulty Sonic Studio install or removal. I finally found on Reddit some Windows Power Shell commands that partially removed the problem for me, but I still can not get the Back (pink) audio socket to produce any sound. And as usual, I have talked extensively to CS and though they insure that I was talking to the correct person, I still after over a week not only don't have a resolution, but it took me talking to 6 different people over the course of many days repeatedly asking for a case number and finally after a 15-minute discussion with the last guy he finally gave me a case number, but even he had to be asked multiple times before providing the number. I have caught ASUS engaging in multiple cases of what I consider Fraud and most of the time other than promises to resolve the issue, they do not and I hear nothing.
    Unfortunately I haven't found a solution yet. Sonic Studio 3 crashes at start in 95% of the cases.
    Moreover, when I switch between apps that have sound, say I pause VLC and start watching YouTube and then pause them both, when I start any of them the sound is very low. I pause the apps and if I start another app, the sound is back on high level.
    Imagine how frustrating this is in the middle of the night, if you forget you have this issue. And I usually do.
    It seems in their attempt to make things fancy, ASUS makes things buggier as well.

  6. #6
    ROG Guru: Orange Belt Array
    Join Date
    Jun 2013
    Reputation
    51
    Posts
    299

    See if you have DTS Sound Unbound installed, if so uninstall it to see.
    I had a similar problem with volume dropping and without DTS Sound Unbound I no longer have sound dropping.
    If not, you can always reinstall it from the Microsoft Store.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •