Brand new Maximus XII Apex won't shut down with windows

**Gofran** · 06-18-2020 02:00 PM

did you install these Chipset
Version 1952.14.0.1470
2020/05/11152.42 MBytes
Intel(R) Management Engine Interface V1952.14.0.1470 for Windows 10 64-bit.(WHQL)

DOWNLOAD
Version 10.1.18263.8193
2020/05/115.4 MBytes
Intel(R) Chipset Software Installation Utility V10.1.18263.8193 for Windows 10 64-bit.(WHQL)

DOWNLOAD
Version 10.1.18295.8201
2020/04/245.48 MBytes
Intel Chipset Driver
Support 19H1/19H2

**ThrashZone** · 06-18-2020 04:10 PM

Hi,
Right click the start button and Power & shutdown.
Or simply winkey+x and uu for power & shutdown.

**1mluer** · 06-18-2020 05:35 PM

Originally Posted by Gofran

did you install these Chipset
Version 1952.14.0.1470
2020/05/11152.42 MBytes
Intel(R) Management Engine Interface V1952.14.0.1470 for Windows 10 64-bit.(WHQL)

DOWNLOAD
Version 10.1.18263.8193
2020/05/115.4 MBytes
Intel(R) Chipset Software Installation Utility V10.1.18263.8193 for Windows 10 64-bit.(WHQL)

DOWNLOAD
Version 10.1.18295.8201
2020/04/245.48 MBytes
Intel Chipset Driver
Support 19H1/19H2

I Installed everything on the support page for the new motherboard. I did chipset, management engine and drivers.. I will reinstall those again. but shut down via the power button should not be affected by software. It's a natural function of the bios I believe. Eitherway via windows or power button gives same result. I will give it a try again

**1mluer** · 06-18-2020 05:38 PM

Originally Posted by ThrashZone

Hi,
Right click the start button and Power & shutdown.
Or simply winkey+x and uu for power & shutdown.

LOl just tried your windows key X and uu same thing. It's just shutting down windows without the mouse

At this point I am sure I need a new motherboard. I haven't heard of any CPU's causing issues.

**1mluer** · 06-18-2020 07:47 PM

UPDATE: ASUS support says it the motherboard. I am working on getting replacement first and or RMA.

Thanks for everyone's help. I like these exercises.. gives everyone a chance to see something new and ponder why something isn't working correctly.

Thanks again.

**m4ttjirm** · 06-19-2020 07:10 AM

I would try a fresh install of windows if I was you. One last go before you send it back in.

**1mluer** · 06-19-2020 04:10 PM

Originally Posted by m4ttjirm

I would try a fresh install of windows if I was you. One last go before you send it back in.

Thanks for the input.. I can't shut the board down using the power button either. Not sure how windows would play in this scenario

**Falkentyne** · 06-19-2020 05:14 PM

Originally Posted by 1mluer

Thanks for the input.. I can't shut the board down using the power button either. Not sure how windows would play in this scenario

Reinstall windows as a test on a new hard drive or completely clean partition. Heck, grab a USB drive and install Linux or Ubuntu on it. If it shuts down in Ubuntu then you instantly know its your migrated windows causing it.
You do have a USB drive, don't you? Or a spare disk drive sitting around?
Installing Linux on a usb drive would take mere minutes with Rufus or another linux iso installer.

If you do a windows install on a new disk drive, remove the one with the existing windows boot sector to avoid issues as that is just a shutdown test.

Sounds like you took a Z390 windows install and put it on Z490 or something.

**Saltgrass** · 06-19-2020 05:38 PM

It is normal for these systems.. The only reason I know is because my system was taking about 3 seconds to the desktop when I pressed the power button after shutting down from Windows.

I saw the Q code was 40 when the system came up, and you can check your manual, but it seems the shutdown command from Windows is actually putting the system into hibernation..

**1mluer** · 06-20-2020 02:10 AM

Qcode 40 is windows starting in fast boot mode.. it's normal

Gofran PC Specs
Motherboard	ROG MAXIMUS XI FORMULA
Processor	i9-9900K
Memory (part number)	F4-3200C14D-32gb
Graphics Card #1	Asus ROG STRIX GTX 1080 Ti
Monitor	Dell 2417dg
Storage #1	970 evo 500gb
Storage #2	951 nvme 500gb
CPU Cooler	ROG RYUO 240
Power Supply	Asus RoG Thor 850W
Keyboard	Asus claymore
Mouse	Asus Spatha
Mouse Pad	Asus rog sheath
OS	Windows 10
Accessory #1	Phanteks Evolv x

ThrashZone PC Specs
Motherboard	z490 XII Apex 2nd x299 VI Apex 3rd x99 sabertooth
Processor	i9-10900k w/Foundation & i9-9940x w/SigV2 & 5930k w/ek-Magnitude
Memory (part number)	Trident-Z 3600c16 2x8 2nd Trident-Z 3600C16 4x8 3rd 3200c14 4x8
Graphics Card #1	Titan Xp & 1080ti FTW3 both water cooled & evga 980ti gaming on air
Monitor	AOC G2460PG 24"G-Sync 144Hz & ASUS VG248QE 24" 144Hz
Storage #1	2-Samsung 970 Evo Plus 500gb M.2 & 2.5" ssd's 850 pro's for os 850 evo for games
Storage #2	2-LG Blu-Ray WH16NS40
CPU Cooler	2-240GTX with Heatkiller-4-Pro/ vrm water block Both&x299 2-280GTX 2-D5's before and after rads
Case	2- Corsair 450D with second floors for 240GTX & 280GTX rads & 2 Test Benchs
Power Supply	EVGA 1000P2 & 1200P2 & 850p2
Keyboard	3x Logitech G710+
Mouse	3x Red dragon Perdition
OS	Linux-Cinnimon 20.2 & Win-7-10-11 pro
Accessory #1	Optimus Foundation copper plexi 2nd Optimus SigV2
Accessory #2	Mayhems clear all
Accessory #3	ModMyMods 3/8-5/8" clear soft tubing/ MORA 360 Pro x2

1mluer PC Specs
Motherboard	Maximus XII Apex
Processor	I9-10900k
Memory (part number)	Gskill Trident Royal 4400
Graphics Card #1	ROG Matrix 2080 ti
Sound Card	built in
Monitor	ASUS Swift PG348Q
Storage #1	Samsung 970 EVO Plus Raid
Storage #2	Samsung 970 EVO Plus Raid
CPU Cooler	Ryujin 360
Case	InWin 909 Silver
Power Supply	ROG Thor 1200p
Keyboard	ASUS ROG Claymore
Mouse	Logitech G900
Mouse Pad	ASUS ROG Baltheus
Headset/Speakers	Bose Computer Set with Sub
OS	Windows 10 Pro
Network Router	NightHawk RAX200
Accessory #1	TT Riing Plus
Accessory #2	Blue Microphone

1mluer PC Specs
Motherboard	Maximus XII Apex
Processor	I9-10900k
Memory (part number)	Gskill Trident Royal 4400
Graphics Card #1	ROG Matrix 2080 ti
Sound Card	built in
Monitor	ASUS Swift PG348Q
Storage #1	Samsung 970 EVO Plus Raid
Storage #2	Samsung 970 EVO Plus Raid
CPU Cooler	Ryujin 360
Case	InWin 909 Silver
Power Supply	ROG Thor 1200p
Keyboard	ASUS ROG Claymore
Mouse	Logitech G900
Mouse Pad	ASUS ROG Baltheus
Headset/Speakers	Bose Computer Set with Sub
OS	Windows 10 Pro
Network Router	NightHawk RAX200
Accessory #1	TT Riing Plus
Accessory #2	Blue Microphone

1mluer PC Specs
Motherboard	Maximus XII Apex
Processor	I9-10900k
Memory (part number)	Gskill Trident Royal 4400
Graphics Card #1	ROG Matrix 2080 ti
Sound Card	built in
Monitor	ASUS Swift PG348Q
Storage #1	Samsung 970 EVO Plus Raid
Storage #2	Samsung 970 EVO Plus Raid
CPU Cooler	Ryujin 360
Case	InWin 909 Silver
Power Supply	ROG Thor 1200p
Keyboard	ASUS ROG Claymore
Mouse	Logitech G900
Mouse Pad	ASUS ROG Baltheus
Headset/Speakers	Bose Computer Set with Sub
OS	Windows 10 Pro
Network Router	NightHawk RAX200
Accessory #1	TT Riing Plus
Accessory #2	Blue Microphone

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Saltgrass PC Specs
Motherboard	Maximus Z790 Hero
Processor	i9 13900K
Graphics Card #1	EVGA RTX 3090 FTW
Sound Card	On Board
Monitor	Dell AW3420DW
Storage #1	Samsung 980 Pro 2 TB
Storage #2	Samsung 860 Pro 1 TB
CPU Cooler	Cooler Master Hyper 212X
Case	Cooler Master
Power Supply	Antec HCP Platinum 1000
Keyboard	ASUS Strix Flare
Mouse	ASUS Chakram
Headset/Speakers	Logitech wired 5.1
OS	Win 11 Pro
Network Router	ROG Rapture GT-AX11000/AXE11000
Accessory #1	VR Headset
Accessory #2	Saitek X52
Accessory #3	Intel AX411