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  1. #1
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    Strix G531GT - network adapter stops working when gaming, ACPI errors

    Hello everyone,

    my specs: Asus ROG Strix G, i5-9300H, 8 GB RAM, GTX 1650 4 GB, 512GB SSD, Windows 10 Home

    I'm having problems with the network adapter in my laptop - Intel® Wireless-AC 9560.

    After a few minutes (2-3 min.) of gaming, the adapter just stops working. Therefore, the airplane mode is the only thing left in the connection settings.

    During these drops, event viewer gets spammed with errors: ACPI Error, ID 10: (ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x4), Please contact your system vendor for technical assistance.), Netwtw08, ID 5002 (Intel(R) Wireless-AC 9560 160MHz : Has determined that the network adapter is not functioning properly.), Netwtw08, ID 5005 (Intel(R) Wireless-AC 9560 160MHz : Has encountered an internal error and has failed.), Netwtw08, ID 5006 (Intel(R) Wireless-AC 9560 160MHz : The version number is incorrect for this driver.), Netwtw08, ID 5008 (Intel(R) Wireless-AC 9560 160MHz : The network adapter has returned an invalid value to the driver.), Netwtw08, ID 5011 (Intel(R) Wireless-AC 9560 160MHz : A required parameter is missing from the registry.), Netwtw08, ID 5032 (5032 - Driver Miniport reset watchdog)

    The only fix that seems to work temporarily are default BIOS settings, but whenever I boot up a game, it happens again. A few days ago, I thought I fixed it (I used a different way to install the drivers - directly by selecting files in the computer) because it was working properly for 3 days, but on the third day it crashed again. Then I updated the BIOS, and again, 3 days of uniterrupted gaming and on the third day, it crashed again.

    This issue doesn't occur while browsing web, office work etc., only while gaming.

    Please, let me know if you need any additional info and yes, there may be some grammatical mistakes becuase I'm not a native speaker

  2. #2
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    Quote Originally Posted by fils_ View Post
    Hello everyone,

    my specs: Asus ROG Strix G, i5-9300H, 8 GB RAM, GTX 1650 4 GB, 512GB SSD, Windows 10 Home

    I'm having problems with the network adapter in my laptop - Intel® Wireless-AC 9560.

    After a few minutes (2-3 min.) of gaming, the adapter just stops working. Therefore, the airplane mode is the only thing left in the connection settings.
    Similar (same?) problem here. Asus ROG Strix G 731GW, same network adapter. I have this laptop for about 6 months now, the problems started about aaaalmost week ago I think, stopped for 2 days, now the same thing happened today -got disconnected 3 times shortly after launching an online multiplayer game. Someone suggested to switch wifi channel from automatic to a set one (proposed 1,6,11), I've picked "1" and for now the problem seems to stop. I'm ingame for almost an hour and there's no issues. That said, I really doubt that's the actual fix, so I'll need to wait a few days at least to make sure the problem won't randomly start appearing again.

    There was also some post claiming the bluetooth driver manual reinstal helped, but I won't bother checking at least until the problem is back.
    (fairly sure all of my drivers are up to date with original win10)

    _________
    Hopefully there will be an actual long-term fix for this issue soon.



    Also sorry for my nickname, I have no affiliation with asus/rog, my nickaname was just too short.
    Last edited by SobxRog; 06-22-2020 at 07:48 PM.

  3. #3
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    Hello fils,
    Please kindly send your device to service center for further examination.
    Thank you.

  4. #4
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    Try Using The Manufacturer's Drivers

    I had this issue before, and I have posted it here. Have you tried using the drivers from the ASUS's site?

  5. #5
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    Resolving some issue with the Wifi network card

    I had this problem a couple of day's and did also everything to remove the drivers en reinstalled over and over again then
    I shutdown the laptop and wait for 2min. I boot it up but no results.

    What did I to make it work? I open the backlit of the laptop make sure there is no power. remove your M.2 SSD card and
    then your WiFi network card. Put the M.2SSD card back. restart your laptop to bios setup. Wait for 30 seconds turn the laptop off.

    Now remove your M.2 SSD card and put the WIFI network card back and then your M.2 SSD card. resample the back lid and screw
    all the screws back.

    Power on your laptop, login and YES it's a live again your WIFI should work now.

  6. #6
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    Unhappy

    Quote Originally Posted by fabicus2017 View Post
    I had this problem a couple of day's and did also everything to remove the drivers en reinstalled over and over again then
    I shutdown the laptop and wait for 2min. I boot it up but no results.

    What did I to make it work? I open the backlit of the laptop make sure there is no power. remove your M.2 SSD card and
    then your WiFi network card. Put the M.2SSD card back. restart your laptop to bios setup. Wait for 30 seconds turn the laptop off.

    Now remove your M.2 SSD card and put the WIFI network card back and then your M.2 SSD card. resample the back lid and screw
    all the screws back.

    Power on your laptop, login and YES it's a live again your WIFI should work now.

    Thanks for the suggestion, but, it didn't work either.

  7. #7
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    GL504GW - BIOS 307
    Same problem here.

    Same errors in System LOGS. Adapter keeps reboting after 1 min
    Click image for larger version. 

Name:	Bez*tytułu.png 
Views:	5 
Size:	39.1 KB 
ID:	86214

    Windows fresh install + ASUS Drivers = problem
    Windows fresh install + Intel latest Drivers = problem.

    I downgraded bios now. I think this can be related to new bios updates..

  8. #8
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    Hello mar_ga,
    So the issue does not happen in the previous BIOS?
    Which Windows version are you using ? 1909 or 2004?
    Thank you.

  9. #9
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    ...aaand the problem is back for me. Before it seemed to take 2-4 days of this problem reoccuring (only while playing online games), then it just stops happening for a few months until it starts happening again. This is the 3rd time it started happening, currently 3rd day of AC9560 wireless card "dying" and failing to restart itself. It works again after I manually turn the card itself off and on again through device manager.

    Has anyone found the reason for this happening? Any valid solutions? Is this something that will keep happening due to some unknown to me updates or something? I don't get it.

    Edit: the laptop model I'm using is the G731GW, but the issue seems to be the same.


    Edit2: nvm, after windows/armory claimed I had my drivers up to date, I've updated the wireless/bluetooth drivers directly from Intel site using their assistance software and for now it seems that solved the issue, considering the adapter keeps working after ~30 minutes of being ingame.


    ...Edit3: nope, a day later it happened again. I'm confused.
    Last edited by SobxRog; 10-04-2020 at 06:36 PM.

  10. #10
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    Exclamation

    Quote Originally Posted by Blake@ASUS View Post
    Hello mar_ga,
    So the issue does not happen in the previous BIOS?
    Which Windows version are you using ? 1909 or 2004?
    Thank you.
    So..
    @Blake
    GL504GW - Windows 10 Home , 1909 , compilation : 18362.1082

    I don't know is it related but - For me problem appeared when my GL504GW came back from RMA - the MOBO was changed.
    This could be realted but.. i dont know. ( I will never ever send my laptop for RMA to ASUS - i will even wonder to by another one...- but it's another history).

    When i switched to 2.4 GHZ - No errors appeared - but 2.4 is uselss for me.

    The problem with NETWT08 ERRORS / WIFI RESET - only appears @ 5 GHZ WIFI.
    And ONLY when NVIDIA GPU is rolling in - When Gaming/Video Editing. During office work with INTEL GPU , wifi work properly.


    ERRORS IN WINDOWS LOG :

    WARNING : NDIS ID:10400
    WiFi Adapter reset

    WARNING: Netwtw08 ID: 6666
    6666 - Firmware dbgc dump trigger

    ERROR : Netwtw08 ID: 5005

    ERROR : Netwtw08 ID: 5007
    5007 - TX/CMD timeout (TfdQueue hanged)

    ERROR : Netwtw08 ID: 5002




    I made full research (5GHZ)
    - Downgraded to 305,306 BIOS --> Netwtw08ERRORS - WiFi Reset
    - Reinstalled System , Fresh drivers from ASUS - Netwtw08ERRORS - WiFi Reset
    - I even replaced my AC-9560 WIFI CARD for another the same card ( had it in my second laptop , where was no problems [DELL} ) - Netwtw08ERRORS - WiFi Reset.

    SOLUTION -
    After All i changed my ASUS RT-AC56U , ROUTER WiFi settings.
    I tested all Band Channels / Channels - 5GHZ settings - AND :
    - 20 MHZ - NO ERRORS ( But slow bandwith )
    - 40 MHZ - NO ERRORS ( Bandwith quite OK )
    - 80 MHZ - Netwt08 ERRORS / WiFi Reset.

    It seems like ther's some crash with Band Channel - i Forced my router @ 5GHZ - Band Channel = 40 MHZ , and Channel = 40 , and its OK. I got no adapter resets/errors. But still windows logs error :

    Netwtw08 ID:6062
    6062 - Lso was triggered

    But it dont influent WIFI stability. So i left topic quite solved... for now.

    Few ideas :
    - INTEL/ASUS - WINDOWS Service Pack - Drivers Bug
    - Router bug ( but earlier worked properly) ( with other hardware no problems )
    - ASUS Laptop - MOBO failure, power supply bug ? ( strange - errors only roll in when RTX launching )
    When WiFi Adapter recive 80 MHZ signal + RTX power - its to much ?

    After i searched WEB i noticed the NETWT08 ERROR problem appear across other laptops (ASUS) sometimes (but few) other brands...
    This should be passed to INTEL/ASUS devs for test/fix.

    the old saying - you can count, count on yourself
    Ehh ASUS... It used to be Solid company..
    Last edited by mar_ga; 10-06-2020 at 09:32 AM.

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