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Prime Trx40-pro S - usb keep disconnecting and reconnecting

vfrank
Level 7
I dont know how to report this problem to Asus. I posted in other forum but Asus never reply.

Bios 1101

If I plug external HDD (my hdd is 2tb) to rear usb ports (4 ports on top), The drive will keep disconnecting and reconnecting randomly. This problem happens to 4 ports on top only, the other ports are ok.
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vfrank
Level 7
I reinstalled windows, reinstalled drivers, disabled "usb selective suspend setting", unchecked "allow the computer to turn off this device to save power".
the problem is still exists.

Is there anyone can help? where is Asus's Technical Support Engineer? should I throw the Asus mobo and switch to MSI ?