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  1. #81
    ROG Guru: Orange Belt Array Legolas PC Specs
    Legolas PC Specs
    MotherboardMaximus X Hero Wifi AC
    ProcessorIntel Core i7 8600k oc 5Ghz
    Memory (part number)Samsung DDR4 16GB
    Graphics Card #1ASUS NVIDIA GTX 1080
    MonitorASUS MS246
    Storage #1Samsung MZVPV256
    Storage #2Samsung MZVPV256
    CPU CoolerCorsair H110I v2
    Power SupplyPC 1200W Turbo-Cool 1200
    Keyboard ASUS SK2045

    Join Date
    Nov 2015
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    Here are my tips to fix the freeze issue:
    (1) Flash latest bios
    (2) increase DRAM voltage (1.35V to 1.36 or even 1.4V for better stability)
    (3) Loosen timing: for example: if memory is 16-19-19-39, I will increase timing to 16-20-20-39 or 17-19-19-39 or 17-20-20-40.
    (4) reduce frequency (example: DRAM frequency 3600Mhz to 3333Mhz or 3200Mhz)
    (5) Run Memtest86 to make sure all memory pass without errors
    (6) do not mix memory kits; 2 memory kits will cause instability
    Sincerely,
    Legolas

  2. #82
    ROG Junior Member Array
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    Sep 2020
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    I ended up returning the board and getting a different one from a different manufacturer. Worked first time.
    ASUS support were great and immediately recommended RMAing the board via the vendor after I explained the issue and troubleshooting steps. I opted to purchase a different board as I didn't want to risk the same issue with a replacement given the number of people in this thread that share the same issue.

    I'm hoping this info might help others:
    I had the Z490-I , 2x32GB (3200mhz XMP, 16-20-20-39) (2400Mhz SDP, 17-17-17-39) RAM and an i7 10700KF.
    Although some settings would increase stability, nothing completely fixed the issue and I would still get crashing every few hours under load.
    I also had almost immediate crashing unless c-states were disabled. The testing below was performed with both c-states on and off. Nothing was ever stable with c-states on.

    I tried:
    • Updating BIOS to v707 - No change
    • MCE off - No change
    • Increasing the SA and VCCIO voltage - 1.1, 1.15, 1.2 - No change
    • Increasing the DRAM voltage - 1.36, 1.4 - No change
    • Relaxing the timings (17-20-20-42, 18-20-20-42, etc) - Increased stability
    • Reducing the frequency (3000mhz XMP no change), (2400Mhz increased stability)



    The only thing that removed the issue completely was populating only a single DIMM slot.

    The most reliable way I found to reproduce the crash was prime95's benchmark function (not the stress test). Memtest86 always passed for me although I did limited runs as 64GB takes a long time to test!

  3. #83
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    Funny how ASUS deleted my last comment after a few weeks. So if you show discontent with their products and voice your frustrations, they remove your comments. Bravo ASUS, you scumbags!!

  4. #84
    Administrator Array Silent Scone@ROG's Avatar
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    Quote Originally Posted by Mobfigurz View Post
    Funny how ASUS deleted my last comment after a few weeks. So if you show discontent with their products and voice your frustrations, they remove your comments. Bravo ASUS, you scumbags!!
    Hello,

    Your post was likely moved to service for their attention. Might want to tone down the insults, profanity is another reason why posts would be removed.

    https://rog.asus.com/forum/showthrea...-memory-issues

  5. #85
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    Quote Originally Posted by Silent Scone@ASUS View Post
    Hello,

    Your post was likely moved to service for their attention. Might want to tone down the insults, profanity is another reason why posts would be removed.

    https://rog.asus.com/forum/showthrea...-memory-issues
    In that case I take back what I said.

  6. #86
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    I've been mailing Asus back and forth and after a lot of explaining to them, finnally two weeks ago they said they're investigating the issue. Now after all those "investigations" they're saying HQ R&D team can not duplicate the problem we have.

    So, I don't know what to make of it. Does that mean people here are lying? It's been said multiple times that it's a "random" hard freeze. So it means you can get a hard freeze in 10 minutes or 20 hours but eventually you will get one. Saying that we couldn't replicate your problem and proposing nothing is the opposite meaning of job description of a Customer Service. What to do now...

  7. #87
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    Quote Originally Posted by umdogan View Post
    I've been mailing Asus back and forth and after a lot of explaining to them, finnally two weeks ago they said they're investigating the issue. Now after all those "investigations" they're saying HQ R&D team can not duplicate the problem we have.

    So, I don't know what to make of it. Does that mean people here are lying? It's been said multiple times that it's a "random" hard freeze. So it means you can get a hard freeze in 10 minutes or 20 hours but eventually you will get one. Saying that we couldn't replicate your problem and proposing nothing is the opposite meaning of job description of a Customer Service. What to do now...
    I wish I had seen this thread before purchasing this board last week. I'm experiencing random reboots and crashes as well when I enable XMP. They go away when I disable XMP and run my XPG (16GB x 2) DDR4-3600 at stock speeds, i.e. 2666MHz.

    The fact that they are not able to duplicate the problem is just incredulous. I expected better from ASUS.

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