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Asus GL504GM SD Card Reader "This device cannot start"

D_sH_
Level 7

‎06-24-2020 01:38 PM - last edited on ‎03-05-2024 07:49 PM by Community Admin

Hi,

My GL504GM isn't recognizing SD cards (I tried multiple cards). I can access them through other devices, but you don't drop almost 2k€ on a laptop and be fine when stuff doesn't work, right?).

85399

I've disabled and uninstalled the device, but no change.
Also tried to install any drivers from Asus, but it's not clear which one is related to the card reader.
BIOS is 311, but I haven't found an option there related to the card reader.

Suggestions?
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3 REPLIES 3

Blake1
Level 10

‎07-08-2020 07:32 PM

Hello D.sh.,
Please kindly send your device to service center for further exmination.
Thank you.
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baaastet
Level 7
In response to Blake1

‎07-29-2020 10:59 AM

Hello. I got the same problem with my GL504GM. Is sending device to service center the only option? I've sent my laptop 2 months ago because of faulty cooling fan (replaced) and battery (service didn't see any problems and now battery still suddenly drops from 35% to 0%) and now this.... I'm so frustrated with this device 😞
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Blake1
Level 10

‎07-31-2020 01:34 AM

Hello baaastet,
Well then....was there any update or modification before the SD card issue occurred?
Which BIOS version are you using now?
Thank you.
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