Strix G15 Problem connecting to dock USB-C

[JoarS]

I just bought a ROG Strix G15. To make my life easier I also bought a USB-C docking station from Targus.

When I connect to the docking station to the computer using USB-C nothing happens. However if I put an USB3.0 adapter on the cord so that I can connect the dock to my computer using USB3.0 it works all of a sudden. However I did not by this dock to connect through USB3.0. I want to use USB-C. It's a USB-C dock and the new Asus laptop comes with one USB-C port.

I've got the MyAsus application and so far as I can tell everything is up to date (does it update drivers by itself?). Can I check manually somehow that the USB-C port on the computer works? What could be a possible cause?

If you look at the specs for the computer it states the following on the USB-C port: "1 X USB3.2 Gen2 Type-C support DisplayPort™". Does that mean I must connect my screen to the dock using displayport? It works with HDMI when I connect the dock to the computer using USB3.0.

Very grateful for any help!

e: When I have the adapter plugged into the computer the USB-C connection works. If I remove the power cord the connection breaks. But isn't it odd that the connection to the dock works if I connect through one of the computers USB3.0 ports? What gives?

This is the dock I bought and it's supposed to supply the computer with power up to 60W.

[xeromist]

Do you have another USB c cable to try? Do you or a family member have a USB-C compatible phone to test the port? Otherwise you might have to use more adapters to connect an older USB device to the type c port for testing.

[JoarS]

A couple of days ago it just started working when I connected the laptop to a power source. However I can't get it going again. The laptop is currently connected to it's ow power source as well as the dock but there's no interaction. I cannot get it to work.

Can I manually search the ports and get the computer to understand that it's connected to a docking station via the USB-C?

[GObonzo]

it could be a power issue with the laptop. it may only provide power to the USB Type-C port when a particular device is detected to try and save power.
when running on battery alone, it may disconnect any type of super-speed charging device to save laptop power. but then I would expect it to work when the laptop's own power cable was connected.
does the laptop have any settings via BIOS or control software that allow you to change settings for it's USB port you are connecting to?

it could also be an issue with Windows power settings powering off the port in certain instances.

or it could be an issue with the device itself, possibly needing drivers downloaded directly from Targus.

[Blake@ROG]

Hello JoarS,
Please kindly PM me your SN
and provide a picture of the dock, together with the model name as well.
Thank you so much.

[PatBeau]

Unfortunately I have the same problem and couldn't find a solution to help you.

I bought a ROG Strix G15 G512LI specifically for its USB-C 3.2 Gen 2 port. I plug into my Kensington SD4800P docking station through this port. This dock works great on my other HP and Toshiba notebooks, via their respective USB-C ports.

Initially, I plugged in my docking station via the USB-C port and everything was working fine. The next day I did the updates and the USB-C port stopped working.

I reset the laptop to factory settings, this fixed the problem for a few weeks and after restarting the computer, the USB-C port no longer worked.

I did all the updates through MyAsus and on the Microsoft side with Windows 10 V2004, and on the Kensington side for the driver.

The Microsoft technician validated the drivers and other parameters related to the USB-C port, without success. Since plugging the dock into the USB-C port does not trigger any detection of a new device, it questioned the Intel USB 3.0 Extensible Host Controller Driver for Windows * 8 and Windows 10, which would no longer be produced by Intel;

https://www.intel.com/content/www/us...-software.html

however, if I plug a Toshiba travel dock into this USB-C port, the mouse plugged into that device works.

Any other ideas?

Thank you for any help!

[ZoleeG]

Same issue here... G512LW, tried to use my ThinkPad Hybrid USB-C with USB-A Dock via the type-c, nothing is working that's connected to the dock. If I connect the dock to one of the USB-A ports, all works... The dock works fine with my other ASUS ultrabook via type-c, I don't even need to install any Lenovo drivers. Any suggestion? What's so special about the type-c port on our units? I recently noticed though, when updating the NVIDIA drivers, an NVIDA type-C driver is also installed along with the rest of the NVIDIA package... Could that be the problem?

[ZoleeG]

Despite re-installing the Type-c driver, etc, I still can't seem to get it working... Anyone with a solution?

[Blake@ROG]

Hello PatBeau & ZoleeG,
May I know if you have updated BIOS? and your current BIOS version is ?
Thank you.

[rickylcp]

I have the exact same problem!!!
My DELL WD19 type-C docking worked for few days, but after one BSOD related to Nvidia, then it no longer work now.
Now even I connect my Galaxy phone with to the type-c port also not recognizing anything.

Model: ASUS ROG Strix G15 (G512L)
BIOS: 310

Tried these:

1. uninstalled everything under Universal Serial Bus controllers and restart to let it re-install the driver automatically
2. Windows Updates and MyASUS updates are all up-to-date.
3. Run Diagnostic in MyAsus but not reporting any issues.
4. reinstall Nvidia display driver but also not working.
5. Use a type-C to USB-A adaptor to connect my type-C docking into the laptop USB-A port, it worked.

So all signs show the type-c port of the laptop is simply not reacting to anything now.

I really don't want to reset everything, I bough a laptop to save time, not to waste.