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  1. #1
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    Question G750JW Windows 10 Pro Upgrade Failure 2004 @ 75% with BSOD?

    Hi,
    I have been trying to upgrade my Asus G750JW from Windows 10 Pro x64 1909 to 2004. The update starts and seems to be going well until it gets to 75%. The screen goes black for about 10 seconds and then BSOD/Reboot. It tries again and then same BSOD @ 75% and reboot. Then the OS does an automatic rollback to 1909. I just bought a second G750JW, I love this laptop, it does exactly what I need it to do with Autocad, Photoshop etc. Don't have the budget to go spend $1800 to $2400 to get the latest, greatest Asus.
    Are there any fixes yet for the G750JW and Windows 10 x64 2004 install? I ran the tool SetupDiag.exe and the log is listed below.

    Thank you very much for the help.

    Regards,

    Terry


    Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
    SetupDiag version: 1.6.0.0
    System Information:
    Machine Name = MyLaptopName
    Manufacturer = Unknown
    Model = Unknown
    HostOSArchitecture = 1033
    FirmwareType = UEFI
    BiosReleaseDate = Unknown
    BiosVendor = Unknown
    BiosVersion = Unknown
    HostOSVersion = 10.0.18363
    HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
    TargetOSBuildString = 10.0.19041.1 (vb_release.191206-1406)
    HostOSLanguageId =
    HostOSEdition = Professional
    RegisteredAV = Bitdefender Antivirus
    FilterDrivers = FileInfo
    UpgradeStartTime = 7/8/2020 8:30:02 AM
    UpgradeEndTime = 7/8/2020 9:46:32 AM
    UpgradeElapsedTime = 01:16:30
    CV = mn36wnt6EESajjnb
    ReportId = a5dbb74e-9697-4893-b43e-6a4d866bbc07


    Error: SetupDiag reports rollback failure found.
    Last Phase = Post First Boot
    Last Operation = Ensure suspended services are stopped
    Error = 0xC1900101-0x40017
    LogEntry:

    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

    Last Setup Phase:
    Phase Name: Post First Boot
    Phase Started: 7/8/2020 9:46:07 AM
    Phase Ended: 7/8/2020 9:46:31 AM
    Phase Time Delta: 00:00:24
    Completed Successfully? True


    Last Setup Operation:
    Operation Name: Ensure suspended services are stopped
    Operation Started: 7/8/2020 9:46:31 AM
    Operation Ended: 1/1/0001 12:00:00 AM
    Operation Time Delta: 0:00:00:00.0000000
    Completed Successfully? False

  2. #2
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    Quote Originally Posted by tpir72 View Post
    Hi,
    I have been trying to upgrade my Asus G750JW from Windows 10 Pro x64 1909 to 2004. The update starts and seems to be going well until it gets to 75%. The screen goes black for about 10 seconds and then BSOD/Reboot. It tries again and then same BSOD @ 75% and reboot. Then the OS does an automatic rollback to 1909. I just bought a second G750JW, I love this laptop, it does exactly what I need it to do with Autocad, Photoshop etc. Don't have the budget to go spend $1800 to $2400 to get the latest, greatest Asus.
    Are there any fixes yet for the G750JW and Windows 10 x64 2004 install? I ran the tool SetupDiag.exe and the log is listed below.

    Thank you very much for the help.

    Regards,

    Terry


    Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
    SetupDiag version: 1.6.0.0
    System Information:
    Machine Name = MyLaptopName
    Manufacturer = Unknown
    Model = Unknown
    HostOSArchitecture = 1033
    FirmwareType = UEFI
    BiosReleaseDate = Unknown
    BiosVendor = Unknown
    BiosVersion = Unknown
    HostOSVersion = 10.0.18363
    HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
    TargetOSBuildString = 10.0.19041.1 (vb_release.191206-1406)
    HostOSLanguageId =
    HostOSEdition = Professional
    RegisteredAV = Bitdefender Antivirus
    FilterDrivers = FileInfo
    UpgradeStartTime = 7/8/2020 8:30:02 AM
    UpgradeEndTime = 7/8/2020 9:46:32 AM
    UpgradeElapsedTime = 01:16:30
    CV = mn36wnt6EESajjnb
    ReportId = a5dbb74e-9697-4893-b43e-6a4d866bbc07


    Error: SetupDiag reports rollback failure found.
    Last Phase = Post First Boot
    Last Operation = Ensure suspended services are stopped
    Error = 0xC1900101-0x40017
    LogEntry:

    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

    Last Setup Phase:
    Phase Name: Post First Boot
    Phase Started: 7/8/2020 9:46:07 AM
    Phase Ended: 7/8/2020 9:46:31 AM
    Phase Time Delta: 00:00:24
    Completed Successfully? True


    Last Setup Operation:
    Operation Name: Ensure suspended services are stopped
    Operation Started: 7/8/2020 9:46:31 AM
    Operation Ended: 1/1/0001 12:00:00 AM
    Operation Time Delta: 0:00:00:00.0000000
    Completed Successfully? False
    You hardware is not liking the feature upgrade to 2004, Restore that Image you created before you attempted it.z I would block the upgrade for at least a few more months maybe forever on your notebook. Many people are having issues with this upgrade. Did WU say your notebook was ready for hte upgrade? if so it was wrong. You were running good on 1909 so just stay with that for a while before attemping again. This is a good thread to read an post issues for 2004 https://www.tenforums.com/windows-10...on-2004-a.html
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  3. #3
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    Very strange, last night my 2nd G750JW was offered the update to 2004 via Windows update. I decided to try that one and it worked perfectly.
    That G750JW has identical hardware and was also running Windows 10 x64 1909 with all patches. Very confusing

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
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    Reputation
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    Quote Originally Posted by tpir72 View Post
    Very strange, last night my 2nd G750JW was offered the update to 2004 via Windows update. I decided to try that one and it worked perfectly.
    That G750JW has identical hardware and was also running Windows 10 x64 1909 with all patches. Very confusing
    Yes that's typical for this upgrade. The link and others on that forum discuss these issues with installing 2004
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  5. #5
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    Thank you very much.

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