Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ASUS ROG Strix G15 screen goes black for 1 0r 2 seconds.

Sumie21
Level 7

‎07-12-2020 04:48 PM - last edited on ‎03-05-2024 07:02 PM by Community Admin

I just bought the ROG Strix G15 Electro Punk and I noticed whenever I turn it on and goes to the lock screen, the screen on my laptop goes black for 1 or 2 seconds and it goes back up again. The same thing happens when I plugged and unplugged it in the charger.

Is this normal? Please help. This is my first gaming laptop.
Labels:
0 Kudos
3,894 Views
3 REPLIES 3

Blake1
Level 10

‎07-14-2020 12:43 AM

Hello Sumie21,
May you double check if your BIOS and VGA driver are up to date?
https://www.asus.com/Laptops/ROG-Strix-G15-17/HelpDesk_Download/
If the problem persist after update,
please PM me your SN, and kindly record a short video of the issue.
Thank you very much.
0 Kudos

SobxRog
Level 7

‎07-22-2020 07:58 PM

Sumie21 wrote:
The same thing happens when I plugged and unplugged it in the charger.


Same thing happens on my strix g731gw, but only when plugging/unplugging charger.
Another strange thing is that it visibly "stutters" (hangs?) for ~1 second when I turn it off -at the moment I click the "turn off" button, it stops responding for that short moment and then the laptop turns off like it should. It doesn't really affect anything, but both of these things are pretty weird.
0 Kudos

peter_hungle
Level 7
In response to SobxRog

‎05-06-2021 08:35 AM

I've been having the same issue with the ROG Zephyrus G15 duo. Only it's more random. I've double checked the BIOS and reinstalled the driver. Hard to capture a screen shot if it only goes black for a couple seconds. Not sure about you, but mine restarts with a blue screen. No help from ASUS unfortunately. Let me know if you come up with a solution.
0 Kudos