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  1. #1
    ROG Member Array
    Join Date
    Sep 2015
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    ROG Strix Go 2.4 fail to connect wireless

    Hello. I tried to update FW on my new strix go headset with wireless adapter only without usb cable and it was fail during update.and now i cant connect via wireless. Headset working with 3.5m jack cable but not with wireless(and it was working before i tried to update. So what can i do to make it work again or fix it? Can i hard reset or something? I cant update it is always fail.Thank you

    P.s dongle in usb hub c port have red color that is working i think

  2. #2
    New ROGer Array Silent84 PC Specs
    Silent84 PC Specs
    MotherboardMSI MEG X570 UNIFY
    ProcessorRyzen 3600
    Memory (part number)Corsair 326GB 3200MHz
    Graphics Card #1MSI Gaming 1070TI Waiting
    Monitor2xAlienware AW2521HF
    Storage #12xIntel 660p 512GB
    CPU CoolerNZXT Kraken X62
    CasePHANTEKS ECLIPSE P600S Black
    Power Supplybe quiet Pure Power 11, 80+ Gold, 600W
    Keyboard Logitech G512 Carbon Tactile
    Mouse Logitech G502,Logitech G305
    Headset ASUS ROG Strix GO 2.4\HyperX In-Ear Cloud Earbuds
    Mouse Pad HyperX Fury S Pro Speed Edition XL
    Headset/Speakers Logitech Z333

    Join Date
    Jul 2020
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    Just turn off the headset, connect the usb cable, then try to update, if not, switch the dogle to another usb port, and try again, mine works only, when i turn them off , good luck buddy.

  3. #3
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
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    1,683

    Cannot update the Go 2.4 FW via wireless connection. Please connect both the dongle and the headset using a Type-C cable, then update using the file from the link below:
    https://www.asus.com/Headphones-Head...Desk_Download/

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