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  1. #1
    ROG Enthusiast Array LordSabathan PC Specs
    LordSabathan PC Specs
    MotherboardAsus Maximus Code XI Z390
    ProcessorIntel 9900k
    Memory (part number)Corsair CMR32GX4M2C3000C15 2 x 16GB DDR4 3000 VENGEANCE RGB
    Graphics Card #1ASUS ROG STRIX GeForce RTX 2080 Ti O11G
    Sound CardAsus Strix Raid Pro
    MonitorAsus XG279Q
    Storage #1Samsung Evo 840 250GB
    Storage #2Samsung Evo 850 500GB
    CPU CoolerAsus Strix LC 360 RGB
    CaseAsus Strix Helios
    Power SupplyAsus Rog Thor 850w
    Keyboard Asus Strix Scope TKL Deluxe
    Mouse Asus Keris Wireless
    Headset Corsair Virtuoso RGB
    Mouse Pad Asus Strix Edge,Asus Rog Balteus
    OS Windows 10 64bit Pro 1909
    Network RouterAsus AC2900
    Accessory #1 Asus Rog Throne
    Accessory #2 Asur Rog Terminal
    LordSabathan's Avatar
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    Jul 2016
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    Armory Crate cant update ASUS HAL Central

    After today bunch of updates im getting error code 11- we cannot finnish the instalation , please restart your system and retry on ASUS HAL Central.
    I restarted it few times with no progresss .. it keep showed it.
    I tryed to reinstall armory crate with no success.
    Rog Throne also show me all the time -There is a Error on device page.
    Im using windows 1909 up to date.
    Any suggestions?

  2. #2
    ROG Member Array Nox01 PC Specs
    Nox01 PC Specs
    MotherboardROG Maximus XI Hero (Wi-Fi)
    ProcessorIntel 9700K
    Memory (part number)Corsair Dominator Platinum RGB 3200Mhz
    Graphics Card #1ROG STRIX 2070 Super A8G
    MonitorAsus XG32VQR
    Storage #1Samsung 970 EVO PLUS 1TB
    Storage #2Samsung 970 EVO PLUS 1TB
    CPU CoolerROG Ryujin 360
    CaseROG Strix Helios
    Power SupplyROG Thor 1200W
    Keyboard ROG Claymore
    Mouse ROG Pugio
    Headset Creative SoundBlasterX H5 Tournament Edition
    Mouse Pad ROG Balteus
    Headset/Speakers Creative SoundBlaster Kratos S5
    OS Windows 10 Pro

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    Same problem here. Updated something fine but my Pugio refuses to update with error code 12. Can't even modify my mouse settings because it needs to be updated, also my claymore seems to revert to basic illumination everytime i restart/shut off PC and I need to manually disconnect/reconnect to aura sync. Full Asus build here... sometimes I regret to have spent all this $ for this gear, software is really poor and always buggy when updating. I hope ASUS see this thread and fix this problem soon...

  3. #3
    ROG Junior Member Array
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    Same here. I need update Rog Chakram, but i can't... error code 12

  4. #4
    ROG Enthusiast Array
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    ROG Gladius II (Error code: 12)

    Same problem. I am stuck in an update loop for Rog Gladius II (error code: 12) which has stopped all control over all my aurasync devices. I can not change any settings on mouse, mobo, ram, & led header nor can I use aura creator.

    Click image for larger version. 

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    Click image for larger version. 

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    Sticky thread dedicated to Armoury Crate error reporting = https://rog.asus.com/forum/showthrea...if-any-issues/
    Last edited by sebsolace; 07-16-2020 at 09:15 PM.

  5. #5
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    weird.. i was on windows version 1909 it doesn't work.. update to windows 2004 it still doesn't work but after 4 days i tried again it suddenly updated.. (macro still doesn't work when using left click as repeated clicks)

  6. #6
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    I have a Zenith II Extreme Alpha and ran into similar issues trying to update HAL. Initially, I was some issues with Armoury Crate losing control of my Aura Sync. I tried reinstalling Armoury Crate, but it wouldn't install. I finally ended up reinstalling Windows 10. After that, I was able to install Armoury Crate. I then found that it said I needed to update HAL. The first time I tried it failed. I don't remember the error code, but it said to reboot and try again. Then HAL installed. However, Aura Sync only detected 3 of 4 of my memory sticks. No matter what I tried, it only controlled 3 out of 4 of the sticks. I tried reinstalling Armoury Crate but it failed. I restored Windows from an image I had and now I'm up and running again. However, it says I need to update HAL. I'm going to hold off until I hear if problems are fixed.

  7. #7
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    'sticky thread'

    Quote Originally Posted by greggreg View Post
    I have a Zenith II Extreme Alpha and ran into similar issues trying to update HAL. Initially, I was some issues with Armoury Crate losing control of my Aura Sync. I tried reinstalling Armoury Crate, but it wouldn't install. I finally ended up reinstalling Windows 10. After that, I was able to install Armoury Crate. I then found that it said I needed to update HAL. The first time I tried it failed. I don't remember the error code, but it said to reboot and try again. Then HAL installed. However, Aura Sync only detected 3 of 4 of my memory sticks. No matter what I tried, it only controlled 3 out of 4 of the sticks. I tried reinstalling Armoury Crate but it failed. I restored Windows from an image I had and now I'm up and running again. However, it says I need to update HAL. I'm going to hold off until I hear if problems are fixed.
    https://rog.asus.com/forum/showthrea...-if-any-issues

  8. #8
    New ROGer Array LuiMcCiao PC Specs
    LuiMcCiao PC Specs
    MotherboardRog Strix B460-F
    Processori5-10400f
    Memory (part number)Corsair Venegance rgb 2x8gb 2666mhz
    Graphics Card #1Rog strix 2060
    MonitorBenq XL2411P
    Storage #1intel 660p 512gb m2 ssd
    Storage #2samsung 240gb
    CPU CoolerNZXT Kraken Z63
    CaseFourze T800
    Power SupplyFourze 650w
    Keyboard Fourze GK130
    Mouse Razer basilisk x hyperspeed
    Headset fourze gh500
    Mouse Pad steelseries
    OS Windows 10-64 bit

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    Armoury Crate/Aura sync wont detect my Rog strix rtx 2060

    I cant change the rgb in the gpu because it doesnt come up in aura sync. In the update center theres an endless loop of updating the HAL version 0.0.3.1 from 2020/11/19 to my gpu...

    I've tried for so long to fix this, please help

  9. #9
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    Same here

    Quote Originally Posted by Nox01 View Post
    Same problem here. Updated something fine but my Pugio refuses to update with error code 12. Can't even modify my mouse settings because it needs to be updated, also my claymore seems to revert to basic illumination everytime i restart/shut off PC and I need to manually disconnect/reconnect to aura sync. Full Asus build here... sometimes I regret to have spent all this $ for this gear, software is really poor and always buggy when updating. I hope ASUS see this thread and fix this problem soon...
    Exact same issue

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