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  1. #21
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    The third stick of ram is going to be on the 'other' side of your mobo. Good luck!

  2. #22
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    Addendum

    I know that this thread is pretty dated but I have relevant information to attach so I made an account precisely for this reason. My friend bought an Asus G73SW-A1 as a desktop replacement for gaming. He plays World of Warcraft and Diablo 3 mainly, so this laptop should have been more than he needed. Like a few other G73 owners he started to experience severe graphics issues. The Display Driver would stop responding in the middle of game play, causing the laptop to lock up and only resume after a hard restart, so he had plenty of Kernel 41 errors in his event log. Also, he would encounter Black Screens on restart. It was intermittent, but the screen would fail to start even though Windows would continue to boot unseen.

    He RMA’d the laptop and it was supposedly given a new Graphics Card, but the problems persisted to the point where the laptop was essentially a $2000.00 brick. It reached a point where it would boot to a Black Screen continuously, and then randomly it would boot properly all of the sudden after about 10-20 hard restarts. This was despite several Graphics driver upgrades and clean reinstalls of Windows.

    I took the laptop apart for him and pulled all the connections, checked the graphics card and mobo for obvious signs of wear and damage. Everything looked good, and I could tell from my first disassembly that I was the first person to have taken the laptop apart, so I doubt whether Asus actually replaced his card, but I could be wrong.

    After reassembly the laptop worked again for about two months then the problems returned. I took it apart yet again and the problems seemed to be fixed again for about a month this time. But my friend was frustrated so he finally bought a new Alienware laptop instead and gave me the fancy brick to mess around with

    After a bit of internet research I came across this thread and thought I would give disassembly another try. Only this time I would pull the battery and let the mobo drain before reassembling. I’m not sure if this will be a better fix than the temporary fixes I’ve come across before. Along with the battery pull I cleaned up and reapplied thermal paste to the graphics card because it was done rather poorly at the factory. I cleaned the contacts with alcohol and reassembled everything. It has been only two days but so far everything seems to be working fine. I have had no display driver stops, and no Black Screens on boot. But whether the problem will stay gone or return is a matter that only time can settle. I plan on updating if the problem does return.

    Also, I would be interested to hear if OP still has a working laptop or if the problem returned.

  3. #23
    ROG Guru: Yellow Belt Array MissKokane's Avatar
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    I have the exact same problem with my 1 1/2 year old Asus G73Sw. The first time it happened was around 2-3 weeks ago and unpluging and removing the battery worked. Now after 2 weeks I get the same problem again. I've only tried the battery thing and holding the Start button for 15-30 secs. I don't know what made it work but this morning after trying for an eternity it worked again.

    I haven't tried reassemblying or applying more thermal paste cause I would have no idea what I'd be doing but if I get the problem again I know what needs to be done.

  4. #24
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    I Do still have the laptop. It does "run" but I"ve had continued issues with my g73 since my original post.
    I've found that the only way to really keep it operational is factory defaults and old drivers. Updating anything graphics or audio related sends it into fits of uselessness that I can only seem to cure by pulling the cmos battery on the main board and letting everything reset and reverting any new drivers to original. (even with clean installs of new drivers following the official documentation)

    I won't be purchasing anything Asus related again.

  5. #25
    ROG Guru: Yellow Belt Array MissKokane's Avatar
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    update on my problem:

    For the past few days after I got it to work I didn't close the lid after shutting down. And I never got the black screen in the morning turning it on since then. This morning after closing the lid and opening again... BAM.. black screen. And I could hear the windows starting... After moving the laptop around and closing and opening the lid like 50 times it worked..

  6. #26
    TeamROG Moderator Array xeromist PC Specs
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    MissK, yours sounds like it could be a magnet sensor issue. You should be able to test this by moving a magnet around the palm rest area until you find the sensor (the screen will turn off when you hit it). I'm sorry I don't remember where it is exactly and I couldn't find a picture online so just experiment with a decently strong magnet and it will trigger when you get in the general area. Once you know where it is you should try tapping that spot with the magnet a few times when the screen goes black to see if the screen turns on.
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  7. #27
    ROG Guru: Blue Belt Array PILGRIM's Avatar
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    Quote Originally Posted by xeromist View Post
    MissK, yours sounds like it could be a magnet sensor issue. You should be able to test this by moving a magnet around the palm rest area until you find the sensor (the screen will turn off when you hit it). I'm sorry I don't remember where it is exactly and I couldn't find a picture online so just experiment with a decently strong magnet and it will trigger when you get in the general area. Once you know where it is you should try tapping that spot with the magnet a few times when the screen goes black to see if the screen turns on.
    Is it like this one? (It was for the G53, but it might work also for the G73.):
    http://rog.asus.com/forum/showthread...l=1#post115049
    ASUS G74SX-3DE

  8. #28
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Yep, same idea; I'm just not sure if the sensor is in the same location as the 53.
    * Support disease research with Folding@Home *

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  9. #29
    ROG Guru: Yellow Belt Array MissKokane's Avatar
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    Thank you guys so much. You've been of great help.

    xoxo

  10. #30
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    I wanted to reply in this thread also. I just had the same problem tonight. My G73Jh, which is about 2 years old now, I wasn't having any problems the night before. I shut it off normally and closed it. Tonight I opened it up, and lights came on, seemed to be booting but black screen. I tried the 'magnet sensor' thing that I saw suggested but no luck.
    I do a lot of desktop repair stuff but laptops are such a pain, I really didn't want to take it apart to find out it was a bad GPU or something. I had sent Asus an email, even though I am out of the warranty but then I randomly just tried to turn it on again about 2 hours after originally trying to.
    It said it had failed to start, I started windows normally and it seems fine now. However, now I am concerned as to what it might have been and if I should be worried about shutting it off again. LIke if this is going to become a normal thing. Any thoughts?

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