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  1. #1
    New ROGer Array RoninWazza PC Specs
    RoninWazza PC Specs
    MotherboardASUS ROG Crosshair VIII Hero WiFi
    ProcessorAMD Ryzen™ 9 3900X
    Memory (part number)G.Skill Trident Z Neo RGB 32GB (2x 16GB) CL16 DDR4 3600MHz
    Graphics Card #1ASUS ROG-STRIX-RTX2080S-A8G-GAMING
    MonitorASUS ROG Swift PG349Q
    Storage #1Corsair Force MP600 1TB NVMe Gen4 PCIe x4 SSD M.2(2280)
    CPU CoolerASUS ROG Ryujin 240mm
    CaseASUS ROG Strix Helios
    Power SupplyASUS ROG Thor 850w
    Keyboard Logitech G512 Carbon
    Mouse Logitech G Pro Gaming mouse
    Headset Sony WH-1000X M3 Wireless Noise Canceling
    Mouse Pad Logitech G440 Hard Gaming Mouse Pad
    OS Windows 10 Professional

    Join Date
    Dec 2019
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    6

    Latest Armoury Crate update now no Aura sync devices found [RESOLVED]

    Hi all,

    I installed the most recent Armoury Crate update, version 20/07/17 and now none of my Aura Sync compatible devices are found and show up.

    My Monitor, Memory, Ryujin, Power Supply and the mother board itself normally appear but now, nothing.

    Honestly, so many bloody issues with this software, it really is crap.

    Suggestions please.

    Thanks,
    Warren

  2. #2
    ROG Guru: White Belt Array
    Join Date
    Dec 2012
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    17
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    110

    Suggestion. Buy different brand.

  3. #3
    New ROGer Array
    Join Date
    Jan 2019
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    10
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    2

    Angry

    I absolutely will be purchasing another brand (when the time comes). Asus is not listening to it's customer base with decisions like this. This is extremely frustrating. All I want to do is set my RGB to a solid color and not touch it again. I dont want to have to run yet another app with tons of features that I dont need. I can remember when I first purchased my motherboard and shockingly realized armory crate was being pushed to the OS without my consent. If Asus is so desperate for money then charge more for your boards upfront and leave the data mining apps at the door.

  4. #4
    New ROGer Array
    Join Date
    Oct 2020
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    10
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    1

    the same problem aftewr update

    and i have the same problem after update windows,does anyone know how to solve the problem?

  5. #5
    New ROGer Array
    Join Date
    Oct 2020
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    Quote Originally Posted by RoninWazza View Post
    Hi all,

    I installed the most recent Armoury Crate update, version 20/07/17 and now none of my Aura Sync compatible devices are found and show up.

    My Monitor, Memory, Ryujin, Power Supply and the mother board itself normally appear but now, nothing.

    Honestly, so many bloody issues with this software, it really is crap.

    Suggestions please.

    Thanks,
    Warren
    I have the same problem. I saw all of my components and suddenly everything disappeared. I reinstalled the app but still the same. Oh and when I click on Aura effect, the app just crash. This Armoury app is the worst garbage app I've ever seen and I built a full ROG PC (
    When I turn my PC on, my 3080's RGB goes full red and if I try to set it in Aura creator, the RGB just turns off and I have to reseat the VGA to make the RGB work again. I-AM-DEAD-F****NG-SERIOUS! I'll never EVER buy another Asus item. This is a complete Joke....

  6. #6
    ROG Member Array AleksK PC Specs
    AleksK PC Specs
    MotherboardROG Zenith II Extreme Alpha
    ProcessorAMD Ryzen™ Threadripper™ 3970X
    Memory (part number)HyperX Predator DDR4 RGB 3200 MHz 8 x 16 GB
    Graphics Card #1ROG Strix GeForce RTX™ 2080 Ti Advanced edition
    Storage #1Seagate FireCuda® 520 - 500 GB
    Storage #2Seagate FireCuda® 520 - 2000 GB
    CPU CoolerDeepCool Castle 360EX
    CaseROG Strix Helios
    Power SupplyROG Thor 1200W
    Keyboard ROG Strix Flare RGB
    Mouse ROG Gladius II Origin
    Headset ROG Delta
    Mouse Pad ROG Sheath
    OS Windows 10
    Network RouterROG Rapture GT-AC5300

    Join Date
    Mar 2014
    Reputation
    16
    Posts
    17

    Quote Originally Posted by Simdev View Post
    I have the same problem. I saw all of my components and suddenly everything disappeared. I reinstalled the app but still the same. Oh and when I click on Aura effect, the app just crash. This Armoury app is the worst garbage app I've ever seen and I built a full ROG PC (
    When I turn my PC on, my 3080's RGB goes full red and if I try to set it in Aura creator, the RGB just turns off and I have to reseat the VGA to make the RGB work again. I-AM-DEAD-F****NG-SERIOUS! I'll never EVER buy another Asus item. This is a complete Joke....

    Same problem with me!

  7. #7
    ROG Enthusiast Array LordSabathan PC Specs
    LordSabathan PC Specs
    MotherboardAsus Maximus Code XI Z390
    ProcessorIntel 9900k
    Memory (part number)Corsair CMR32GX4M2C3000C15 2 x 16GB DDR4 3000 VENGEANCE RGB
    Graphics Card #1ASUS ROG STRIX GeForce RTX 2080 Ti O11G
    Sound CardAsus Strix Raid Pro
    MonitorAsus XG279Q
    Storage #1Samsung Evo 840 250GB
    Storage #2Samsung Evo 850 500GB
    CPU CoolerAsus Strix LC 360 RGB
    CaseAsus Strix Helios
    Power SupplyAsus Rog Thor 850w
    Keyboard Asus Strix Scope TKL Deluxe
    Mouse Asus Rog Gladius II Wireless
    Headset Corsair Virtuoso RGB
    Mouse Pad Asus Strix Edge,Asus Rog Balteus
    OS Windows 10 64bit Pro 1909
    Network RouterAsus AC2900
    Accessory #1 Asus Rog Throne
    Accessory #2 Asur Rog Terminal
    LordSabathan's Avatar
    Join Date
    Jul 2016
    Reputation
    10
    Posts
    26

    I have the devices , but cant access them , and also i cant apply the latest Aura update from 10.30.2020.It says error 10 restart and try again.After multiple restarts and shut downs and unistall its all the same.Everything wich is available on RoG Armory is working fine.I like this software much more.Its 10 times more stable.I dont know why Asus not update and moving him insteate of armory crate

  8. #8
    New ROGer Array Dvnstad PC Specs
    Dvnstad PC Specs
    MotherboardAsus Maximus Hero XII (WI-FI)
    ProcessorIntel 10850k
    Memory (part number)Corsair Vengeance LPX 3200 mhz (2x16) CMK32GX4M2B3200C16
    Graphics Card #1ASUS ROG-STRIX-RTX2080S-A8G-GAMING RTX 2080 SUPER 8GB Graphics Card
    MonitorSAMSUNG LC49RG90SSNXZA 49-Inch CRG9 Curved Gaming Monitor, Black
    Storage #1Samsung (MZ-V7S1T0B/AM) 970 EVO Plus 1TB
    Storage #2wd blue 4tb
    CPU CoolerEKWB 360 AIO D-RGB
    CaseFractal Define R6
    Power SupplySeasonic 750 Focus Gold hybrid
    Keyboard Steel Series 750 pro
    Mouse Steel Series 310
    Headset Steel Series Arctis Wireless Pro
    OS Windows 10 pro

    Join Date
    Dec 2019
    Reputation
    10
    Posts
    2

    Intel ME update no aura sync

    Did the intel ME update on driver bios page and same no devices now to sync and app crashes uninstalled with new uninstaller hoping fresh install fixes the issue.

  9. #9
    ROG Member Array Beauzinga PC Specs
    Beauzinga PC Specs
    MotherboardASUS X299 ROG Rampage VI Extreme OMEGA
    ProcessorIntel Core i9-9900X
    Memory (part number)G.Skill TridentZ RGB 64GB
    Graphics Card #1ASUS ROG Strix GeForce RTX2080Ti
    MonitorAcer Predator XB271HU 27” G-Sync IPS 2560x1440 @ 165Hz
    Storage #1Samsung 960 EVO 250GB M.2 NVMe SSD
    Storage #2Samsung 960 EVO 2TB M.2 NVMe SSD
    CPU CoolerCorsair Hydro H115i 280mm
    CasePhanteks Evolv X Anthracite Grey
    Power SupplyASUS Thor 1200W
    Keyboard Corsair K95 Platinum Machanical Cherry MX Speed
    Mouse Logitech G9x
    Headset Logitech G935 RGB Wireless 7.1 Gaming Headset
    Mouse Pad SteelSeries QcK XXL
    Headset/Speakers Audioengine 2+ White
    OS Windows 10 Pro 64-bit
    Accessory #1 Vertagear Racing S-Line SL2000 Chair
    Accessory #2 CableMod PRO ModMesh Carbon
    Beauzinga's Avatar
    Join Date
    Nov 2018
    Reputation
    10
    Posts
    22

    I did a clean Install of Windows 10 and downloaded the Armoury Crate app via the AURA website. Everything was working perfectly until I updated the "Memory Device Kit / AURA Kit" under the Update Center tab. After that now my devices have all disappeared and if I select AURA Effects the app crashes.

    Seems to be an issue with the latest AURA Kit update for Memory, well for me at least.

    Anyone else notice this?

  10. #10
    New ROGer Array
    Join Date
    Jul 2019
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    7

    This could be the same issue as mine:
    After countless reinstalls, restore point and backup restores I finally narrowed down the issue of Armoury Crate suddenly not recognizing anything (motherboard, RAM, addressable LED strips).

    The "AURA lighting effect add-on" and "AURA lighting effect add-on x64" did get recently updated from 0.0.12 to 0.0.13 and the software just doesn't work with the .13 version anymore, even when using the uninstall tool and reinstalling. I will try to disable Asus Update to keep the working version.

    EDIT: even after disabling every possible Asus update service it still updates and breaks.

    I found this by unplugging the internet cable, restoring the restore point and Crate worked fine, even after a restart. After I plugged in a cable (not doing anything else) my install/uninstall guard (Ashampoo Uninstaller 8) notified me of AURA lighting effect add-on being uninstalled. After the new version was installed, Crate immediately stopped recognizing my devices.


    It's a shame, we can't download Armoury Crate components for offline installations, so we would be able to keep the working version around.
    Last edited by Adiemus; 11-01-2020 at 01:15 PM.

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