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  1. #1
    ROG Guru: Orange Belt Array sdmf74 PC Specs
    sdmf74 PC Specs
    Laptop (Model)N/A
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
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    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, HISENSE 55H9F
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 970 EVO PLUS 1TB, SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
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    CaseCASELABS MERLIN SM8 (2 TONE)
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    Mouse LOGITECH G PRO HERO
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    Avatars are broken When will this be fixed?

    I dont know how many people this has affected but I have not been able to upload an avatar for over 2 months?
    Anybody know why?

    I know it is impossible to get a moderator or someone from Asus to help in the forum but I was curious as to why this is happening
    ASUS Maximus 9 Formula, Intel I7 7700k, EVGA GeForce GTX 980Ti K|ngP|n, G Skill Trident Z RGB 3600 32GB
    EVGA supernova 1300G2, EK Velocity RGB, Samsung 970 evo plus 1tb, 960 pro 512gb(OS), 850 EVO 1tb, 850 Pro 512gb,
    Asus PG279Q 165HZ, BenQ 144hz, Hisense 55h9f, Windows 10 pro

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
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    In the moderator view I see a placeholder jpg filename in a field labeled avatar. Even when the avatar is "deleted" this field is still populated. I can't update it but that appears to be an indicator of profiles that have this issue. One suggestion I have is to go to the hardware profile and use the reset button there and save without any specs. I don't know if it clears the problematic field but it's part of that set of fields. So if someone could test that we'd know for sure. Make sure to make a copy of any entries you made so you can paste them back in easily after
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  3. #3
    ROG Guru: Orange Belt Array sdmf74 PC Specs
    sdmf74 PC Specs
    Laptop (Model)N/A
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
    Graphics Card #2N/A
    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, HISENSE 55H9F
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 970 EVO PLUS 1TB, SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
    CPU CoolerEK VELOCITY RGB
    CaseCASELABS MERLIN SM8 (2 TONE)
    Power SupplyEVGA 1300G2 SUPERNOVA
    Keyboard WOOTING ONE, DUCKY ONE TKL RGB
    Mouse LOGITECH G PRO HERO
    Headset SENNHESIER G4ME ZERO
    Mouse Pad REFLEX LAB XXXL
    Headset/Speakers KLIPSCH PRO MEDIA 2.1
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    Im confused, not sure where you are talking about. You mean in edit profile under additional information (pc hardware fields)? or something else.

    You can see in avatar it appears as if everything is working, I can delete profile & add a different one just fine, but it doesnt show up anywhere else in the forum.

    Something wierd though in the about me section it shows avatar 00000000000000.jpg for some reason (shown highlighted in green) & I cant customize my date of birth etc. either
    Miniatura de Adjuntos Miniatura de Adjuntos ASUS ROG AVATAR ISSUE.jpg  

    ASUS ROG AVATAR ISSUE 2.jpg  

    ASUS ROG AVATAR ISSUE 3.jpg  

    ASUS Maximus 9 Formula, Intel I7 7700k, EVGA GeForce GTX 980Ti K|ngP|n, G Skill Trident Z RGB 3600 32GB
    EVGA supernova 1300G2, EK Velocity RGB, Samsung 970 evo plus 1tb, 960 pro 512gb(OS), 850 EVO 1tb, 850 Pro 512gb,
    Asus PG279Q 165HZ, BenQ 144hz, Hisense 55h9f, Windows 10 pro

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
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    Headset Plantronics 777 with Oregon Aero upgrade
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    Yes, the PC hardware fields. My thought is that if you use the reset feature it might also clear the 000000000000jpg out. No idea if it will actually work so just a guess.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    ROG Enthusiast Array Sydneyblue PC Specs
    Sydneyblue PC Specs
    Laptop (Model)MSI GT73VRE TITAN
    MotherboardAsus Z390 Maximus XI HERO
    ProcessorI9 9900k
    Memory (part number)Hyper Predator 16gb 3200
    Graphics Card #12080ti Strix non OC
    MonitorHP OMEN 27 GSYNC 165hz
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    same issue

    9900k Asus Maximus XI 32GB Hyper X Predator 2080ti Strix non OC Lian Li Lancool 2 White ROG Thor 850

  6. #6
    ROG Enthusiast Array Sydneyblue PC Specs
    Sydneyblue PC Specs
    Laptop (Model)MSI GT73VRE TITAN
    MotherboardAsus Z390 Maximus XI HERO
    ProcessorI9 9900k
    Memory (part number)Hyper Predator 16gb 3200
    Graphics Card #12080ti Strix non OC
    MonitorHP OMEN 27 GSYNC 165hz
    CPU CoolerHyper evo 212 Black Edition
    CaseLian LI Landcool 2
    Power SupplyAsus ROG 850 thor
    Mouse Razor Deathadder
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    I wish we could get this issue resolved

    9900k Asus Maximus XI 32GB Hyper X Predator 2080ti Strix non OC Lian Li Lancool 2 White ROG Thor 850

  7. #7
    ROG Guru: Orange Belt Array sdmf74 PC Specs
    sdmf74 PC Specs
    Laptop (Model)N/A
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
    Graphics Card #2N/A
    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, HISENSE 55H9F
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 970 EVO PLUS 1TB, SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
    CPU CoolerEK VELOCITY RGB
    CaseCASELABS MERLIN SM8 (2 TONE)
    Power SupplyEVGA 1300G2 SUPERNOVA
    Keyboard WOOTING ONE, DUCKY ONE TKL RGB
    Mouse LOGITECH G PRO HERO
    Headset SENNHESIER G4ME ZERO
    Mouse Pad REFLEX LAB XXXL
    Headset/Speakers KLIPSCH PRO MEDIA 2.1
    OS WINDOWS 10 PRO
    Network RouterASUS RT-AC86U, ASUS RT-AC68U
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    Its doubtful, it's been this way for this long and doesnt seem like anyone is taking the initiative on resolving it
    ASUS Maximus 9 Formula, Intel I7 7700k, EVGA GeForce GTX 980Ti K|ngP|n, G Skill Trident Z RGB 3600 32GB
    EVGA supernova 1300G2, EK Velocity RGB, Samsung 970 evo plus 1tb, 960 pro 512gb(OS), 850 EVO 1tb, 850 Pro 512gb,
    Asus PG279Q 165HZ, BenQ 144hz, Hisense 55h9f, Windows 10 pro

  8. #8
    ROG Enthusiast Array Sydneyblue PC Specs
    Sydneyblue PC Specs
    Laptop (Model)MSI GT73VRE TITAN
    MotherboardAsus Z390 Maximus XI HERO
    ProcessorI9 9900k
    Memory (part number)Hyper Predator 16gb 3200
    Graphics Card #12080ti Strix non OC
    MonitorHP OMEN 27 GSYNC 165hz
    CPU CoolerHyper evo 212 Black Edition
    CaseLian LI Landcool 2
    Power SupplyAsus ROG 850 thor
    Mouse Razor Deathadder
    OS WIndows 10 PRO

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    Quote Originally Posted by sdmf74 View Post
    Its doubtful, it's been this way for this long and doesnt seem like anyone is taking the initiative on resolving it
    Its clearly on there end because one day i logged in and i lost my picture. This web site seemed to not have a high level of traffic so things dont get attended to

    9900k Asus Maximus XI 32GB Hyper X Predator 2080ti Strix non OC Lian Li Lancool 2 White ROG Thor 850

  9. #9
    ROG Guru: Orange Belt Array sdmf74 PC Specs
    sdmf74 PC Specs
    Laptop (Model)N/A
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
    Graphics Card #2N/A
    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, HISENSE 55H9F
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 970 EVO PLUS 1TB, SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
    CPU CoolerEK VELOCITY RGB
    CaseCASELABS MERLIN SM8 (2 TONE)
    Power SupplyEVGA 1300G2 SUPERNOVA
    Keyboard WOOTING ONE, DUCKY ONE TKL RGB
    Mouse LOGITECH G PRO HERO
    Headset SENNHESIER G4ME ZERO
    Mouse Pad REFLEX LAB XXXL
    Headset/Speakers KLIPSCH PRO MEDIA 2.1
    OS WINDOWS 10 PRO
    Network RouterASUS RT-AC86U, ASUS RT-AC68U
    sdmf74's Avatar
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    Quote Originally Posted by xeromist View Post
    Yes, the PC hardware fields. My thought is that if you use the reset feature it might also clear the 000000000000jpg out. No idea if it will actually work so just a guess.
    Reset doesnt do anything. Since you are a moderator can you look into it or ask someone that can?
    ASUS Maximus 9 Formula, Intel I7 7700k, EVGA GeForce GTX 980Ti K|ngP|n, G Skill Trident Z RGB 3600 32GB
    EVGA supernova 1300G2, EK Velocity RGB, Samsung 970 evo plus 1tb, 960 pro 512gb(OS), 850 EVO 1tb, 850 Pro 512gb,
    Asus PG279Q 165HZ, BenQ 144hz, Hisense 55h9f, Windows 10 pro

  10. #10
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Quote Originally Posted by sdmf74 View Post
    Reset doesnt do anything. Since you are a moderator can you look into it or ask someone that can?
    Wish I could. I don't work for ASUS so I don't have any further access beyond the moderator panel. Both of the primary forum admins have already read this thread so maybe it's on someone's list of things to do.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

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