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  1. #1
    New ROGer Array
    Join Date
    Dec 2019
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    Angry RMA number is undefined

    When i got to make a online RMA it says

    Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.
    For your reference,the RMA number is undefined.You should have received the RMA instructions in a separate e-mail.Please allow up to 48
    hours for it to be sent out.

    Why is the RMA number undefined??

  2. #2
    Moderator Array
    Join Date
    Feb 2019
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    Hello GravyFlo,
    I'm really sorry about this.
    There seems to be some technical issue with it, we have been trying to fix it.
    May you PM me your SN?

    Also, Please go to the website below and check for your RMA again.
    https://www.asus.com/us/support/repair-status-inquiry/
    Let me know if the RMA no. and status are showing or not.
    Thank you so much.

  3. #3
    Moderator Array
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    Jun 2018
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    Quote Originally Posted by GravyFlo View Post
    When i got to make a online RMA it says

    Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.
    For your reference,the RMA number is undefined.You should have received the RMA instructions in a separate e-mail.Please allow up to 48
    hours for it to be sent out.

    Why is the RMA number undefined??
    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. If your still experiencing issues with our RMA system please email me the following:

    Product S/N:
    RMA #:
    Address:
    Full name:
    Phone#:
    Email:

    My email is cl-adrian@asus.com.:

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