RMA number is undefined

[GravyFlo]

When i got to make a online RMA it says

Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.
For your reference,the RMA number is undefined.You should have received the RMA instructions in a separate e-mail.Please allow up to 48
hours for it to be sent out.

Why is the RMA number undefined??

[Blake@ROG]

Hello GravyFlo,
I'm really sorry about this.
There seems to be some technical issue with it, we have been trying to fix it.
May you PM me your SN?

Also, Please go to the website below and check for your RMA again.
https://www.asus.com/us/support/repair-status-inquiry/
Let me know if the RMA no. and status are showing or not.
Thank you so much.

[cl-Adrian@ROG]

When i got to make a online RMA it says

Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.
For your reference,the RMA number is undefined.You should have received the RMA instructions in a separate e-mail.Please allow up to 48
hours for it to be sent out.

Why is the RMA number undefined??

My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. If your still experiencing issues with our RMA system please email me the following:

Product S/N:
RMA #:
Address:
Full name:
Phone#:
Email:

My email is cl-adrian@asus.com.: