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Claymore Keyboard RGB stops if you use Escape key. [RESOLVED]

itz_zarz
Level 7

‎07-23-2020 03:02 AM - last edited on ‎03-05-2024 07:42 PM by Community Admin

WHEN my ASUS Aura is working, which lately has not been much, if i hit escape, it unsyncs the claymore from the RGB and goes to pure bright white and the function left/right don't change profile. Is there a fix for this? Pretty pricey keyboard to have it not work right.
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9 REPLIES 9

nuktari
Level 7

‎08-07-2020 07:42 PM

I've been having the same issue for a little while now too.

When I asked Asus about it, they wanted me to send the keyboard in for RMA despite it purely being a software/firmware issue.
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BLACKLungs81
Level 7
In response to nuktari

‎08-10-2020 07:11 AM

I just received my new Claymore from Asus RMA after a firmware issue with my last one and the ESC key stops the claymore Aura Sync feature. I dont see this as a hotkey for Sync why is this happening ?
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nuktari
Level 7
In response to BLACKLungs81

‎08-10-2020 01:37 PM

I guess we just have to hope and pray that it's fixed with the next firmware update for the Claymore keyboard.
Had this board for nearly two years, and this is the first time an issue has come up, and stayed persistent.
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SK-Asumit
Level 7
In response to nuktari

‎08-10-2020 10:26 PM

Got exactly the same problem.. Only respond ive gotten from asus customer support is to return keyboard to the store for warranty processing, which in my honest opinion is quite stupid since this is software issue
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MasterC
Community Admin
Community Admin

‎08-16-2020 06:59 PM

I have your log. We will look into this, thanks for reporting it.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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MasterC
Community Admin
Community Admin

‎08-18-2020 08:35 PM

Since factory reset (Fn+ESC) on the Claymore is disabled when in Aura Sync mode, ESC was a method for users to exit Aura Sync mode quickly. We can see that ESC is used far too often for such a function and so we have removed it. ESC will no longer disable Aura Sync. If you need to do a factory reset, please disable Aura Sync manually. Thanks.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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nuktari
Level 7
In response to MasterC

‎08-19-2020 04:00 PM

Lookin good, MasterC

Tested, latest update fixed the issues regarding ESC killing aura functions.

Thanks a lot, to you and the ROG Team.
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SK-Asumit
Level 7
In response to nuktari

‎08-19-2020 09:27 PM

Can also confirm its working now.
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itz_zarz
Level 7
In response to MasterC

‎09-11-2020 10:17 PM

MasterC@ASUS wrote:
Since factory reset (Fn+ESC) on the Claymore is disabled when in Aura Sync mode, ESC was a method for users to exit Aura Sync mode quickly. We can see that ESC is used far too often for such a function and so we have removed it. ESC will no longer disable Aura Sync. If you need to do a factory reset, please disable Aura Sync manually. Thanks.


Thank you! yes most games i play all use esc for the menu systems. it was annoying having my RGB messed up while gaming.
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