Armoury crate v3.0.4.0 [report here if any issues]

[tseu83]

1. PC / Laptop
Zephyrus G14, latest BIOS

2. Aura Sync products
Rog Strix Impact

3. 3rd-party peripheral, audio, or lighting software
none

4. Wired / wireless connection
Wired

5. Reinstalled Windows?
no

6. Windows version & build
Windows 10 Pro 1909, build 18363.959.

7. Previous version of firmware or software that worked as expected
none

8. Clear description of your issue

The mapping of my mouse doesn't auto-reapply if i unplug/plug the mouse

How to reproduce :

- Plug Strix impact (mouse)
- Open Armoury Crate
- Navigate to devices > ROG Strix impact
- Remap a button
- Close Armoury Crate Window => mapping is OK
- Unplug Strix impact
- Plug Strix Impact => mapping is KO

Workaround :

If mapping is KO and Strix impact is plugged:

- Re-open Armoury crate
- Navigate to devices > ROG Strix impact
- Close Armoury Crate without change anyting => mapping is OK

9. Any screenshots of the issue
none

10. Use our new log collection function: Settings=>About=>App diagnostics
Log file sent.

[happyluckbox]

We are aware of this and the team is looking for the root cause, so it's okay if you don't can't provide a log (would help though).

I can reinstall armoury crate to attempt to get you the log. What's the recommended process for installing armoury crate after aura sync? Do I need to do an uninstall of aura sync, or can I just install armoury crate over aura sync?

Reinstalling windows is not an option this time unfortunately.

[palopolij]

I can reinstall armoury crate to attempt to get you the log. What's the recommended process for installing armoury crate after aura sync? Do I need to do an uninstall of aura sync, or can I just install armoury crate over aura sync?

Reinstalling windows is not an option this time unfortunately.

Don't bother I'll do it. I have armoury crate installed and almost the same set up as you. Z2EA, 3970x, gskill RGB ram with the 2 left dimms out. I'll send my log to him.

[happyluckbox]

Don't bother I'll do it. I have armoury crate installed and almost the same set up as you. Z2EA, 3970x, gskill RGB ram with the 2 left dimms out. I'll send my log to him.

Sounds great thanks Palop. Will keep my eyes peeled for an update to armoury crate that hopefully fixes this issue.

[Jedi RJ]

I have a Zenith Extreme (Original). I have two Trident Z RGB RAM sticks that are stuck and only respond to an older version of Aura Sync. Tried pretty much everything Reddit and I could come up with and we came to the conclusion that it is Armoury Crate, so they thought I should share my experience here. This has got to be key!

Installed Aura Sync 1.05.13 and the far two sticks synced with the MB and GPU, but the other six sticks refused to sync. The far two left sticks only respond to Aura 1.05.13 where as the other six sticks work with Aura 1.07.79 or Armoury Crate. It's got to be a corrupted firmware or something that is either on the MB or the RAM that is corrupted.

Been emailing back and forth with Asus Support. They suggest doing a clean install of Windows and use Aura 1.06.66 for some reason, have yet to here back as to why.
I have tried everything aside from doing a fresh install of Windows. I might do one since I'm flushing my entire loop for a deep clean over the next couple of weekends.

[happyluckbox]

I have a Zenith Extreme (Original). I have two Trident Z RGB RAM sticks that are stuck and only respond to an older version of Aura Sync. Tried pretty much everything Reddit and I could come up with and we came to the conclusion that it is Armoury Crate, so they thought I should share my experience here. This has got to be key!

Installed Aura Sync 1.05.13 and the far two sticks synced with the MB and GPU, but the other six sticks refused to sync. The far two left sticks only respond to Aura 1.05.13 where as the other six sticks work with Aura 1.07.79 or Armoury Crate. It's got to be a corrupted firmware or something that is either on the MB or the RAM that is corrupted.

Been emailing back and forth with Asus Support. They suggest doing a clean install of Windows and use Aura 1.06.66 for some reason, have yet to here back as to why.
I have tried everything aside from doing a fresh install of Windows. I might do one since I'm flushing my entire loop for a deep clean over the next couple of weekends.

Glad to see more people coming through from reddit and posting here since it seems we have an official ASUS rep here who can help us!

1 more suggestion I might add, when this issue is fixed, please don't require us to update armoury crate whenever a new version is released! I had to force update because the controls allowing me to control the LED screen on my mobo were inaccessible unless I updated armoury crate! This whole situation could have been avoided!

[TheEternaL]

We will need more info than that, please refer to the original post in this thread. Thanks.

Someone will deal with my question or am I messing around here?

[itz_zarz]

Still no RGB at all and crate not detecting any devces, anyone have a work around? I've reinstalled windows and crate in the past week.

[Arokhantos]

Still no RGB at all and crate not detecting any devces, anyone have a work around? I've reinstalled windows and crate in the past week.

Last week or so i reinstalled fixed my issues except the bug where only 1 led works per argb header 1 out of 10 or 100 bootups

I would get rufus and a big usb stick of least 32 gb and put windows 10 image as windows to go on usb stick so you can test clean install on usb stick if that fixes your issue you probably did clean install before they paused the broken updates, they really need to provide a uninstaller, and they need to look at their forums cos its laggy and slow and takes sometimes 1 minute to load a page, im sure many have given up already trying to post here and gone to reddit which is where many post issues to, hope asus is reading over there to.

[MasterC@ROG]

Hi TheEternal,

From my understanding, your lighting is working but you hope the effects are smoother. You obviously have a large collection of our products and we thank you for your support, we do need some time to optimized the software further for enthusiasts like you. It is a continual process. Not so many people have that many devices synced. The more components synced means more system resources required so it's a delicate balance, we understand that many of you are equally concerned about system performance for gaming. The performance of Armoury Crate is improving continually to maximize visual lighting effects and gaming experience (lower usage of system resources).

Someone will deal with my question or am I messing around here?