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  1. #61
    Administrator Array MasterC@ROG's Avatar
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    Hi There,

    Have you synced all profiles? Should do this when connecting a new device.
    Click image for larger version. 

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    Quote Originally Posted by tseu83 View Post
    1. PC / Laptop
    Zephyrus G14, latest BIOS

    2. Aura Sync products
    Rog Strix Impact

    4. Wired / wireless connection
    Wired

    6. Windows version & build
    Windows 10 Pro 1909, build 18363.959.

    8. Clear description of your issue

    The mapping of my mouse doesn't auto-reapply if i unplug/plug the mouse

    How to reproduce :

    - Plug Strix impact (mouse)
    - Open Armoury Crate
    - Navigate to devices > ROG Strix impact
    - Remap a button
    - Close Armoury Crate Window => mapping is OK
    - Unplug Strix impact
    - Plug Strix Impact => mapping is KO

    Workaround :

    If mapping is KO and Strix impact is plugged:

    - Re-open Armoury crate
    - Navigate to devices > ROG Strix impact
    - Close Armoury Crate without change anyting => mapping is OK

  2. #62
    Administrator Array MasterC@ROG's Avatar
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    Before reporting any more issues, please check if everything is up-to-date under Settings > About > Service Version.
    These services update in the background and will not show in Update Center.

    At of 7/29, the services below are the latest versions:

    Service/HAL Version
    ------------ ------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate service 3.0.4
    ASUS Aac_NBDT HAL 2.4.1.0
    ASUS Keyboard HAL 1.01.21
    ASUS MB Peripheral Products 1.0.30
    ASUS Mouse HAL 1.1.0.17
    AacAudioHal 1.2.4
    AacDispaly 1.1.23
    Last edited by MasterC@ROG; 07-29-2020 at 06:34 AM.

  3. #63
    Banned Array
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    I feel ignored

    Also why does Asus run a different vision of armoury then we do still ?
    Click image for larger version. 

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    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    AacVGA 0.0.2.6
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    ENE RGB HAL 1.1.23.0
    Patriot Viper DRAM RGB 1.0.8.2
    Patriot Viper M2 SSD RGB 1.0.5.1

    Im really getting annoyed by the 1 led bug 1 out of 10 or 100 bootups
    Click image for larger version. 

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    Last edited by Arokhantos; 07-29-2020 at 07:33 AM.

  4. #64
    New ROGer Array Razer68 PC Specs
    Razer68 PC Specs
    MotherboardASUS ROG STRIX Z390-F GAMING
    ProcessorIntel Core i7-8700K
    Memory (part number)HyperX Fury DDR4 3200MHz 16GB
    Graphics Card #1Nvidia GeForce GTX 1070 Armor OC
    Sound CardSupremeFX S1220A CODEC
    MonitorAsus 27" LED G-Sync ROG Swift PG278QR
    Storage #1Samsung 860 EVO 500GB SSD
    Storage #2Samsung 860 EVO 1TB SSD
    CPU CoolerCorsair Hydro Series H60 CPU Cooler
    CaseNoctua NF-F12 PWM 120mm Fan
    Power SupplyCorsair TX850M, 850W PSU
    Keyboard ASUS ROG Strix Flare RGB Gaming Keyboard Cherry MX
    Mouse ASUS ROG Gladius II Origin
    Headset ASUS ROG Throne/ASUS ROG Theta 7.1 Gaming Headset
    Mouse Pad ASUS ROG Sheath Mousepad
    Headset/Speakers Edifier S530D
    OS Windows 10 2004
    Network RouterAsus ROG Rapture GT-AX11000 Nordic
    Accessory #1 ASUS RT-AC86U AiMesh AC2900
    Accessory #2 Fractal Design Define R6 Black
    Accessory #3 Asus Rog Strix Arion /Samsung SSD 2TB
    Razer68's Avatar
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    Quote Originally Posted by sebsolace View Post
    There are random cscript.exe blank windows opening up over top of games which then causes the game to hiccup & I lose control of the game until after cscript.exe disappear. Started during last version of Armoury Crate. Windows 10 version 2004.
    The same for me!!!! Very annoying when you are playing!!

  5. #65
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1 w/ Noctua NF-F12 industrialPPC-2000 IP67 PWM x3 Fans
    CaseLian Li PC-011 Dynamic XL (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Keyboard RAZER HUNTSMAN ELITE - LINEAR OPTICAL SWITCH (Red) w/ PBT Keycaps
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Creative GigaWorks T40 Series II
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 Logitech BRIO ULTRA HD PRO WEBCAM
    Jesseinsf's Avatar
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    Music EQ Live Dash feature doesn't always work.

    1. PC / Laptop


    • Asus ROG Maximus XI Extreme Motherboard


    1. Aura Sync products


    • Asus ROG Maximus XI Extreme


    1. 3rd-party peripheral, audio, or lighting software


    • Two sets of series 2 Cooler Master SICKLEFLOW 120 ARGB 3IN1 (6 fans total)
    • Cooler Master MASTERLIQUID ML360R RGB (Without ARGB Fans) ARGB on AIO block is used.
    • Corsair - VENGEANCE® RGB PRO 128GB (4 x 32GB) DDR4 DRAM 3000MHz C16 Memory Kit — Black (SKU CMW128GX4M4D3000C16)
    • Corsair iCue Software – Plug-in for Aura is also installed but not turned on.
    • Creative Labs Sound Blaster AE-9


    1. Wired / wireless connection


    • Wireless


    1. Reinstalled Windows?

    Yes (Many Times)

    1. Windows version & build

    Windows 10 Pro for Workstations - 20H2 - 14042.388

    1. Previous version of firmware or software that worked as expected


    • N/A – Don't know


    1. Clear description of your issue


    • When I set the LCD display on the motherboard to “Music EQ” using the LiveDash section in Armoury Crate, it intermittently does not stick after a PC restart. I must go in and activate it again (Even though it shows that it is still selected). If I switch from headphones to Speakers on the audio control module of my sound card the Music EQ will not work until I re-select it again under “Device/OLED. Also, I must re-select it again after I use an audio app that uses ASIO or WASAPI direct connect. Lastly sometimes the Music EQ visually updates every .5 seconds, meaning that it stops and goes every .5 seconds.


    1. Any screenshots of the issue


    • N/A


    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.0.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    AacVGA 0.0.2.6
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    CorsairAsusPlugin 2.0.0
    ENE RGB HAL 1.1.23.0
    ENE_EHD_M2_HAL 1.0.5.0
    PHISON HAL 1.0.3.0
    Patriot Viper DRAM RGB 1.0.8.2
    Patriot Viper M2 SSD RGB 1.0.5.1
    Last edited by Jesseinsf; 08-02-2020 at 11:41 AM.

  6. #66
    New ROGer Array
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    Quote Originally Posted by shadoww View Post
    hello
    My laptop ASUS ROG Zephyrus GX701GW has had multiple problems with my rgb keyboard for 2 weeks. Some keys on my RGB keyboard are not green. Another problem is that even if I turn off the lights of all the keys on the keyboard, the 7 keys red light remains on. I just installed Windows 10 2004 and it still hasn't improved. This was the case after Armory crate 3.0.4.0. The colors of some keys on the rgb keyboard have started to be light, please help me to solve this problem..Attachment 85774Attachment 85775Attachment 85776


    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate service 3.0.4
    ASUS Aac_NBDT HAL 2.4.1.0
    ASUS Keyboard HAL 1.01.12
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.8
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.25
    Last edited by shadoww; 07-30-2020 at 09:07 AM.

  7. #67
    New ROGer Array
    Join Date
    Oct 2018
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    I have not that option

    Quote Originally Posted by MasterC@ASUS View Post
    Hi There,

    Have you synced all profiles? Should do this when connecting a new device.
    Click image for larger version. 

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    Hello,

    I have not that option, and from the doc : "If you are using Armoury Crate v2.3.X or later versions already, Microsoft Store and ROG Live Service will upgrade your app automatically.", but for example i have ASUS Keyboard HAL 1.0.50 and yours is 1.01.21, and armoury crate say to me that it's up to date. So what to do ?

    Click image for larger version. 

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    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate service 3.0.4
    ASUS Aac_NBDT HAL 2.3.15.1
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.31
    ASUS Mouse HAL 1.1.0.17
    AacAudioHal 1.02.11
    AacDispaly 1.1.25

    Thank you
    Last edited by tseu83; 08-01-2020 at 07:56 PM.

  8. #68
    New ROGer Array Wilkin5on PC Specs
    Wilkin5on PC Specs
    MotherboardROG STRIX Z390-E GAMING
    ProcessorCore i7 9700K
    Memory (part number)Trident Z RGB 3200 Mhz x2
    Graphics Card #1EVGA Geforce 1070 FTW
    Storage #1Western Digital SN750 1 Tb
    Wilkin5on's Avatar
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    Hello again,

    I decided to meddle a little bit and I decided to repartion my SSD and dual boot to install a fresh version of Windows 10, everything seems to be working now, even advanced effects applied by Aura Creator. However the Shutdown effect is not working:


    1. PC / Laptop:
    PC: ROG STRIX Z390-E GAMING mobo


    2. Aura Sync products:
    ROG STRIX Z390-E GAMING BIOS Ver. 1502 (most recent one)


    3. 3rd-party peripheral, audio, or lighting software:


    G.Skill Trident Z RGB 3200 (two sticks, no software installed)
    Phanteks LED Strip (non digital one)


    4. Wired / wireless connection:
    Wireless (using mobo)


    5. Reinstalled Windows?:
    Yes


    6. Windows version & build:
    Version 2004 OS Build 19041.388.


    7. Previous version of firmware or software that worked as expected:
    n/a (fresh install)


    8. Clear description of your issue:


    Shutdown effects are not working. I tried different setting in the Shutdown Effects page and after shutting down and turning the PC again, the PC starts rainbow color cycling again


    9. Any screenshots of the issue:

    n/a

    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    AacVGA 0.0.2.6
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    ENE RGB HAL 1.1.23.0
    Patriot Viper DRAM RGB 1.0.8.2
    Patriot Viper M2 SSD RGB 1.0.5.1


    Will send log via PM
    Last edited by Wilkin5on; 08-02-2020 at 02:17 AM. Reason: adding more details

  9. #69
    ROG Enthusiast Array TheEternaL PC Specs
    TheEternaL PC Specs
    MotherboardAsus ROG Rampage V Edition 10
    ProcessorIntel Core i7-5930K
    Memory (part number)32GB HyperX Predator 8x4GB 2133Mhz
    Graphics Card #1Asus ROG Strix GTX 1080 Ti
    MonitorSamsung Odyssey G7
    Storage #2M.2 SSD Samsung 970 Pro 512GB
    CPU CoolerCostum EK Water Cooling
    CasePhanteks Enthoo Evolv X
    Power SupplyNext Buy Asus ROG Thor 850 Watt
    Keyboard Asus ROG Strix Flare
    Mouse Asus ROG Gladius II
    Headset Asus ROG Delta
    Mouse Pad Next Buy Asus ROG Balteus
    Headset/Speakers Next Buy Asus ROG Magnus
    Accessory #2 Asus ROG Aura Terminal
    Accessory #3 Speakers Edifier 2730DB
    TheEternaL's Avatar
    Join Date
    Dec 2016
    Reputation
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    Quote Originally Posted by MasterC@ASUS View Post
    Hi TheEternal,

    From my understanding, your lighting is working but you hope the effects are smoother. You obviously have a large collection of our products and we thank you for your support, we do need some time to optimized the software further for enthusiasts like you. It is a continual process. Not so many people have that many devices synced. The more components synced means more system resources required so it's a delicate balance, we understand that many of you are equally concerned about system performance for gaming. The performance of Armoury Crate is improving continually to maximize visual lighting effects and gaming experience (lower usage of system resources).
    When will Port Control for ROG Terminal appear in Armory Crate?

  10. #70
    ROG Enthusiast Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.0ghz-1.350v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Asus GTX 2080TiFE @ 2100mhz
    Graphics Card #2Asus GTX 2080TI FE @ 2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 900D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
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    Latest update kills all game using easy Anti Cheat - its an old issue that you guys fixed in the past.

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    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate lite service 3.0.4
    ASUS AIOFan HAL 1.1.11
    ASUS AURA Extension Card HAL 1.0.23
    ASUS AURA Motherboard HAL 1.0.66
    ASUS Keyboard HAL 1.01.21
    ASUS Mouse HAL 1.1.0.17
    AacVGA 0.0.2.6
    KingstonDram 1.0.26
    AURA DRAM Component 1.0.48
    ENE RGB HAL 1.1.23.0
    ENE_EHD_M2_HAL 1.0.5.0
    ENE_ESD_ASM_HAL 1.0.9.5
    PHISON HAL 1.0.3.0
    Patriot Viper DRAM RGB 1.0.8.2
    Patriot Viper M2 SSD RGB 1.0.5.1



    fix it please
    Last edited by TSportM; 08-02-2020 at 10:58 AM.

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