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  1. #1
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    GX701LXS - 'enter' key and '\' key are not working properly - [RESOLVED]

    I am using GX701LXS.
    When I set up the light for 'enter', '\' key lights up. If I set up light for the '\' key, the 'enter' key lights up. It seems like the order of the 2 keys is wrong in aura creator. I am wonderring if it is the software issue. I bought it 2 weeks ago, if it is the keyboard issue, I may return the unit to my retailer. Please let me know if you have the same problem.
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  2. #2
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    Update: It also happened on the Armoury Crate preset effects. If I select 'Laser' effect, I can see the same issue when I press the 'enter' and '\'. It is clear that it also happened on the Armoury Crate. I asked other users online and confirmed that some GX701 (2020 model) users had the same issue. And even the gx701 (2019 model) users also had the same issue. I am confused if it only happens on some of the devices. If it is a common issue, why ROG not fix it last year because it had happened on the previous generation?

  3. #3
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    It is a common issue now. I got a new replacement from my reseller. Same issue. Please update the software to fix it.

  4. #4
    Administrator Array MasterC@ROG's Avatar
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    We will investigate, thanks for bring it to our attention. Please double-check the Aura Creator version you have installed and reply. Thanks.
    Last edited by MasterC@ROG; 09-08-2020 at 10:37 AM.

  5. #5
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    Quote Originally Posted by MasterC@ASUS View Post
    We will investigate, thanks for bring it to our attention. Please double-check the Aura Creator version you have installed and reply. Thanks.
    My version is 3.0.4.0. A few days ago, ASUS released a hotfix for its keyboard. This issue doen't happen on Armoury Crate anymore. However, the 2 keys stopped working in ASUS Creator. I think ASUS only fix it via its own software. The ASUS Creator also needs an update. Thanks.

  6. #6
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    Quote Originally Posted by MasterC@ASUS View Post
    We will investigate, thanks for bring it to our attention. Please double-check the Aura Creator version you have installed and reply. Thanks.
    Sorry, my creator vision is 2.0.3. '3.0.4.0' was the Armoury Crate version.

  7. #7
    Administrator Array MasterC@ROG's Avatar
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    Please go to Update Center and update AURA Kit to 20200909.
    Last edited by MasterC@ROG; 09-10-2020 at 11:30 AM.

  8. #8
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    Quote Originally Posted by MasterC@ASUS View Post
    Please go to Update Center and update AURA Kit to 20200909.
    All good now. Thanks

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