Zephyrus S GX701 Overheating / Throttling

[CROZ7]

Hey All,

I bought a Zephyrus S GX701 with an RTX 2070 last October. I never felt any lags or thermal issues earlier. I encountered a problem and suddenly the laptop was shut off and I wasn’t able to power it on. So I sent the laptop in to be repaired early June. Got my laptop with a new motherboard replaced.



Post that my thermals were significantly higher ( 85*c - 91*c) in ideal condition. So I again sent my laptop for the thermal issue. Just got it back a few days ago. Now my thermals are fine, during the ideal condition (40*c - 50*c), but during a few mins, in-game my thermals are constantly around 90+*c not even in high demanding games. I can see the GPU Perfcap reason as thermals in GPU-Z. Which I never seen earlier.



Also, I'm unable to undervolt my GPU & CPU (BIOS - v308). I can see my GPU voltage is between 600mV - 700mV most of the time. So I'm unable to undervolt even in MSI afterburner (mV graph starts from 700mv in MSI afterburner). I've also tried ASUS GPU Tweak II but I can't find any solution. Reg the CPU undervolting I have tried both Intel XTU & Throttlestop

Ideal state



In-game for few mins



It would be very helpful if anyone gives some advice on how to get this thermal throttle issue sorted. Thanks in advance!

[HoNhan]

Well, because you have upgraded your bios to the newest version, which mean it had been applied intel fix plundervolt - or block undervolt ability. You must downgrade to your old bios from asus driver support page

[Jaroslaw_0]

Thermal paste on GPU and CPU must be replaced or give back for warranty. The temperature on the GPU is dangerously high. You can damage it.

[Blake@ROG]

Hello CROZ7,
Do you still encounter the device shut down after the repair?
Thank you.

[CROZ7]

Hello CROZ7,
Do you still encounter the device shut down after the repair?
Thank you.

I m not facing any shutdown issues after motherboard replacement. Instead, my GPU and CPU temperatures are hitting dangerously high (90+*c) and I m encountering thermal throttle often after starting/few mins in-game. Which causes huge shuttering and lag. I m afraid to use my device even at a normal load since it can damage the internal components

I have also raised a case to ASUS service explaining the problem in detail and still didn't receive a feasible solution from the team

[Blake@ROG]

Hello CROZ7,
Please kindly send your device to service center for further examination.
Thank you.