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ARMOURY CRATE Aura Sync not working on a TUF FX505DD Laptop

CatRass
Level 7
Just before I start, if this is the wrong forum to post this query on (since it's TUF not ROG related), I'm sorry, couldn't find a TUF forum.
I've had a few problems with ARMOURY CRATE, and decided to uninstall and reinstall it. After doing so, in the ARMOURY CRATE Aura Sync my device is no longer compatible, despite the fact the laptop has rgb, and was previously compatible. Reinstalling doesn't work, what do I do?

Images:
https://imgur.com/a/EMKvEUw
6,748 Views
10 REPLIES 10

MasterC
Community Admin
Community Admin
Please check out this thread:
https://rog.asus.com/forum/showthread.php?119789-Armoury-crate-v3-0-4-0-report-here-if-any-issues

Make sure you have the latest version - V3.0.4.0
If you don't, reboot and do not open Armoury Crate for 10-15 minutes while the update installs in the background.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Thank you so much for your response, I've sent you the log in DM's 😆

astromaestro
Level 7

I can not generate report. After I click on the "Generate report" button ArmoryCrate begin to loading and it never stops until I force close it. Please help!

JayRos
Level 9

I've had the FX505DT laptop since 2020, which is basically the same model as yours, with a few variations.

It has never been compatible with Aura Sync, even when the keyboard has RGB lights. It has always shown the incompatible icon like in the next screenshot.

Screenshot 2023-12-30 192047.png

 

The only way to change the keyboard RGB lights on this laptop has always been through the next menu, in the next screenshot.  Device -> System -> Lightning

Screenshot 2023-12-30 192114.png

 

Isn't this menu working for you?

BuSy95
Level 7

Someone with solutios ? I have the same problem. 

Can you describe your issue more detailed. What's your laptop, what's exactly your issue.

Because in my previous post I already mentioned what's the deal with the RGB lights on older TUF models, like the FX505 from 2019.

Ok. I will post some photos to describe the problem.

Laptop: asus tuf f15 fx507zc4-hn104

https://ibb.co/xXKBd41
https://ibb.co/BPG25Cx
https://ibb.co/PxS2jXS
https://ibb.co/4Nv8KHT

Yep. That's how Armoury Crate is supposed to work with older TUF models. 

If you want to change the lights of your laptop's keyboard you have to go to the side panel, click on DEVICE, then click on SYSTEM, and then in LIGHTNING (you can see my screenshots a few posts above). You'll find the colors and light modes there. If that doesn't work, then is an issue apart you need to report in the main Armoury Crate thread.

Aura Sync has never worked with the laptop keyboard of old TUF laptops (2019, 2020) and I think neither with latests TUF models. Aura Sync would only work if you have an external ASUS keyboard, ASUS headphones, ASUS mouse, etc.

 

 

Edit: By the way, here's the official list of devices compatible with Aura Sync.

liam27
Level 7

hi i have asus tuf gaming fx506hf & i have the same problem please help, is there any solutions?