Results 1 to 1 of 1
  1. #1
    New ROGer Array
    Join Date
    Jun 2020
    Reputation
    10
    Posts
    2

    Z97Pro motherboard, AMD Radeon R9 390 driver install locks up computer

    Ever since I bought my secondhand Z97 Pro a couple of years ago, installing/upgrading the drivers for my Radeon R9 390 GPU has been an absolute nightmare. I somehow managed to get an obsolete driver to work originally, and somehow managed to get it updated to Radeon Software Version 19.9.2, but every driver install since then has locked up my computer at about 90% of the hardware detection phase. I recently tried to install fresh Windows on an M.2 NVMe with the same result - the Radeon installer locks up the PC.

    Today I pulled the Radeon GPU out of the machine and tried the installer hoping to find out if the problem lay in the GPU or the PC, and had the same problem. The installer froze about 90% of the way through hardware detection.

    I've tried different installer versions (version/complete/minimal), clean boots of Windows DDU, AMD's driver cleanup tool and nothing has the slightest effect on the problem. Google returns 1,970,000 results for "Radeon installer crashes PC" (small wonder), but of the dozens of posts I've read so far, nothing has improved the problem.

    Does anyone have any suggestions for how I might troubleshoot the issue and/or get a driver update to run on my machine?


    AMD Radeon (TM) R9 390 Series
    Radeon Software Version 19.9.2
    Windows 10 Home
    Version 1903
    OS build 18362.959
    Processor Intel Core i7-4790K
    Installed RAM 32 GB

    Last Radeon Installer Log:

    2020-07-30::10:41:25::750 SupportedRendering::IsIntelNaviteRenderingRequired :468 ERROR GetInstalledDriverVersion function entered.

    2020-07-30::10:41:25::750 SupportedRendering::IsIntelNaviteRenderingRequired :518 ERROR Intel driver version needs native rendering

    2020-07-30::10:41:25::750 SupportedRendering::IsIntelNaviteRenderingRequired :468 ERROR GetInstalledDriverVersion function entered.

    2020-07-30::10:41:25::750 SupportedRendering::IsIntelNaviteRenderingRequired :518 ERROR Intel driver version needs native rendering

    2020-07-30::10:41:25::766 createScheduledTaskFromXMLContents :748 ERROR Failed to call CoInitializeEx 0x80010106

    2020-07-30::10:41:25::891 InstallMan::InstallMan :1528 Starting install: "C:\AMD\radeon-software-adrenalin-2020-20.4.2-minimalsetup-200525_64bit\BIN64\RadeonInstaller.exe"

    2020-07-30::10:41:27::353 InstallMan:erformMyState :1255 performMyState: IM_DETECTION

    2020-07-30::10:41:27::448 CDetectionMgr:arseBuildHighletsXML :2231 ERROR --CDetectionMgr ->BuildHighlight JSON parsed successfully

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •