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  1. 08-03-2020 04:27 PM #1
    macmus
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    RAM slot stuck on RGB rainbow only.

    After SW update on Armory Crate one of the RAM slots is stuck on RGB and does not change regardless of the settings.
    I have tried to rotate the ram but it seems it's a Motherboard issue, cause problem does not move with RAM.

    What is the problem ?
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  2. 08-04-2020 03:11 AM #2
    Jesseinsf
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    Quote Originally Posted by macmus View Post
    After SW update on Armory Crate one of the RAM slots is stuck on RGB and does not change regardless of the settings.
    I have tried to rotate the ram but it seems it's a Motherboard issue, cause problem does not move with RAM.

    What is the problem ?
    It's not a motherboard issue, it's a corrupted Asus Aura profile. See if this works. Go to the following location on your PC: C:\Program Files (x86)\LightingService

    • Delete the following file: LastProfile.xml
    • Reboot your PC and let me know if that fixed the issue.


    Note: Once you reboot, a new LastProfile.xml will be created.
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  3. 08-04-2020 04:08 PM #3
    macmus
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    Quote Originally Posted by Jesseinsf View Post
    It's not a motherboard issue, it's a corrupted Asus Aura profile. See if this works. Go to the following location on your PC: C:\Program Files (x86)\LightingService

    • Delete the following file: LastProfile.xml
    • Reboot your PC and let me know if that fixed the issue.


    Note: Once you reboot, a new LastProfile.xml will be created.
    I have already reinstalled the SW... that does not count ?

    I have also deleted the file with same result.
    Last edited by macmus; 08-04-2020 at 05:05 PM.
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  4. 08-05-2020 05:01 PM #4
    AlonsoKanales
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    I have the same problem including reinstall windows and armory and I continue with the same problem seems to be an error in the number of memories count probably an aura service problem
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  5. 08-05-2020 06:51 PM #5
    macmus
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    I see that when i move ram to slot on the next two DIMMs on the left it detected again.

    What motherboard do you have?
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  6. 08-05-2020 08:22 PM #6
    macmus
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    Asus wants me to RMA the board points to HW issue...
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  7. 08-05-2020 08:47 PM #7
    AlonsoKanales
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    Quote Originally Posted by macmus View Post
    Asus wants me to RMA the board points to HW issue...
    ROG Zenith Extreme Alpha and RAM Trident Z Royal

    I have all the slots occupied in the RAM and 6 slots are synchronizing and 2 are not synchronizing I have more rams and they are not the modules and I have tried everything and when reviewing the files of the lighting service check that only lists 6 modules in total seems to be failure from the recent armory update sorry I only speak Spanish I use a translator
    Last edited by AlonsoKanales; 08-05-2020 at 08:48 PM. Reason: Trasnalate
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  8. 08-06-2020 03:44 AM #8
    macmus
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    why asus wants me to RMA the board?

    Which slots do not light up for you ? the furthers to the left ? 1 and 2?

    I tried to use RAM Trident Z SW but it also detects 3 DIMS slots... I think update on armory broke the FW.
    Last edited by Silent Scone@ROG; 09-01-2020 at 06:29 AM. Reason: Do not use profanity
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  9. 08-12-2020 12:11 AM #9
    macmus
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    anyone with same issue ?
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  10. 08-12-2020 03:48 AM #10
    lbotticchio
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    Quote Originally Posted by macmus View Post
    anyone with same issue ?
    I am experiencing the same issue which happened after armory crate install. I logged it in the Aura bug thread.
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