Results 1 to 3 of 3
  1. #1
    New ROGer Array
    Join Date
    Jan 2020
    Reputation
    10
    Posts
    1

    [ROG Claymore] Colour of keys not matching

    As the title, my keys aren't appearing the same colour, even though they are on Static lighitng effect.

    What this means:

    - My 'R' key seems to be missing the blue colour, because it appears green when I set the lighting to blue.
    - My 'V' key seems to have too much blue colour, as it appears magenta when I set the lighting to red. This is also happening to my 'S' and 'F' keys

    This carries over to other lighting effects, such as colour cycle and breathing. In colour cycle example, the lighting effect goes green -> blue -> magenta -> red; however my 'R' key goes dark when all the other keys are blue, and then goes straight to red when all the other keys are magenta.

    Armoury Crate details:

    Item Version
    ---- -------
    Armoury Crate UWP App 3.0.4.0
    ROG Live Service 1.1.2.0
    AURA Service (Lighting Service) 3.04.15
    Armoury Crate service 3.0.4
    ASUS Aac_NBDT HAL 2.2.19.0
    ASUS Keyboard HAL 1.01.21
    ASUS MB Peripheral Products 1.0.29
    ASUS Mouse HAL 1.0.29
    AacAudioHal 1.2.1
    AacDispaly 1.1.21

    Attempts to solve (but didn't work):

    - Changing USB ports and plugging it into a different computers
    - Reseting the colours
    - Changing different modes


    Has anyone experienced the same issue/ know the fix to this problem? Thanks in advance!
    Miniatura de Adjuntos Miniatura de Adjuntos 116155236_3569364676407997_5673722694191103199_n.jpg  

    116222069_724195241709100_8414086123459290543_n.jpg  

    117190387_299207438192401_1916910316910612632_n.jpg  


  2. #2
    ROG Member Array
    Join Date
    Aug 2017
    Reputation
    10
    Posts
    21

    I would RMA it if you still have warranty.

  3. #3
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    117
    Posts
    1,687

    Try a factory reset - disable Aura Sync, then hold FN+ESC for 15 to 20 seconds until all the keys start flashing.

    Check the colors by using the hotkeys Fn+directional keys. If the issue persists, I'd suggest to RMA.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •